Experience

Cloudfy B2B Ecommerce Solution Provider

• Customer Service Representative

  • Nov 2021 - Present

  - Review incoming tickets, resolve them, or collect evidence for Escalation. - Communicate with management, developers to collect information for ticket resolution - Escalate cases where necessary, and to keep customers up to date in case of critical errors - Maintain websites cohesion, and resolve any reported issues, or escalate to developer to resolve if cannot be fixed within the Support Team - Create tutorials for new customers joining the business. Explain functions within site provided by the company. Provide troubleshooting for the product and the website. - Provide a line of communication between the product/website, the developers and the customers to streamline resolution of outstanding issues - Plan developer resource based on SLAs, and requirements for customers and for the business Show less



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Sep 2017 - Nov 2021

  Helping customers in getting the right products for their properties, sending out repair engineers where needed. Repairing / giving walkthrough to customers in resetting appliances. Helping customers in getting the right products for their properties, sending out repair engineers where needed. Repairing / giving walkthrough to customers in resetting appliances.



Avis Budget Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• UK Customer Service Travel/Corporate Agent

  • Jun 2016 - Sep 2017

  Handle mostly claims for British Airways Holidays, and various other companies that are major partners with Avis. Respond within SLA, and assist the partners with any issues they encounter from post-rental queries, to other queries such as invoicing, and billing.

• Avis Budget Customer Services Scandinavia/Singapore/Hungary

  • Aug 2015 - Jun 2016

  - Provide the customer with the necessary documentation, and explanation for their query.- Handle cases within the company's service level agreement to avoid customer dissatisfaction.

• Customer Service Specialist for Frequent Traveler Queries

  • Apr 2013 - Aug 2015

  While I handle Singapore Outbound cases I also handle Avis Frequent Traveler Queries for customers from all over the world.Main tasks: -Support Hotel/ Airline partners of Avis by providing them with information for customers car rental retro claims for Frequent Traveler Points- Processing claims, informing customers/ customer service agents/partners/ partnership managers of claim results. - Monitoring the automated systems and automated mailboxes (Report any issues to IT or to Partnership managers in order to avoid customer/partner dissatisfaction)- Maintain a good relationship with partners by resolving their queries as soon as possible and efficiently. - Maintain a constant flow of information between the BSC and the Partnership managers. - Assist Partnership managers if needed in special cases. - Review Frequent Traveler Process / Terms and Conditions on various websites and provide necessary input for changes. Show less

• Customer Service Singapore

  • Apr 2013 - Oct 2014

  After joining the AMS / Licensees department I started working as a Customer Service Agent for Singapore I handle queries for Singapore residents, and Singaporean Travel / Corporate queries for rentals that took place outside Singapore.Main Tasks:-Provide the querying side with the necessary documentation, and explanation for their query. -Handle cases within the company's service level agreement to avoid customer dissatisfaction-Request monetary adjustments if necessary for cases.-Assist Avis Singapore Inbound for special cases. Show less



Avis Group BSC Kft

• Customer Service United Kingdom

  • Oct 2012 - Apr 2013

  Resolved written complaints for UK customers. Resolved written complaints for UK customers.


Bosch Rexroth
• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee
• Translator (Summer Job)

  • Jun 2010 - Aug 2010