Director Of Operations

• Mar 2020 - Present

∙Implemented EOS management system, re-organizing company-wide management and team structure, increasing transparency, accountability and employee engagement, all while the team was forced to work 100% remote for the first time. ∙Established company-wide scorecards, departmental meeting structure/cadence, individual KPIs and system for individual quarterly projects ∙Lead executive and departmental quarterly/annual planning sessions codifying company values, core focus, and targeting long/mid/short term goals ∙Trained & mentored new managers ∙Managed a team of 4 direct reports - purchasing/fulfillment/customer service ∙Identified and removed $250k+ annual waste within 6mo of hire ∙Updated purchasing procedures reducing OOS and eliminating need for air shipments during 200+% YOY sales growth and unprecedented transit times from China. ∙Established “store-credit-only” returns policy, reducing refunds by over $100k/yr, while maintaining 99+% CSAT and a 12hr response time. ∙Implemented & maintained employee stock option plan ∙Primary POC for IP legal issues Show less

Director Of Operations

• Nov 2017 - Jul 2020

∙Full P&L responsibility for a $10M, web-based skincare brand∙Tripled pick/pack/ship capacity with no increased headcount∙Increased gross profit from 75% to 84%+∙Developed purchasing system meeting demand without increasing inventory value during double digit sales growth∙Negotiated with suppliers to pre-purchase component parts, alleviating backorders caused by supply scarcity on their end∙Developed high-performing management team from existing talent∙Hired licensed esthetician as a customer service rep - increasing AOV from $120 to $280+ through virtual skincare consultations Show less

Operations Project Coordinator

• Oct 2016 - Oct 2017

∙Implemented MRP system (Sku creation/System Integration Coordination/Procedure Implementation)∙Developed & Implemented procedures & systems streamlining Pick/Pack/Ship∙Project managed simultaneous packaging rebrand & web re-platform

Operations Manager

• Sep 2015 - Sep 2016

Service Operations Manager

• Feb 2012 - Sep 2015

• Service contract negotiation – multi-year agreements annual value between $5k – $200k • Account management – meeting & auditing contractual obligations • Service coordinator – Western US, Latin America, Asia • Quoting, dispatching, invoicing after market service • Lead generation, customer-base analysis • Authored corporate policy on quoting service contracts and parts orders • Service contract negotiation – multi-year agreements annual value between $5k – $200k • Account management – meeting & auditing contractual obligations • Service coordinator – Western US, Latin America, Asia • Quoting, dispatching, invoicing after market service • Lead generation, customer-base analysis • Authored corporate policy on quoting service contracts and parts orders

Owner

• Jan 2010 - May 2012

Services for independent performing musicians Liaison between talent & performance venues Copyright material Coordinating recordings & online distribution Web design & maintenance Publishing & distribution of concert band sheet music Services for independent performing musicians Liaison between talent & performance venues Copyright material Coordinating recordings & online distribution Web design & maintenance Publishing & distribution of concert band sheet music

Instructor

• May 2009 - Dec 2010

Instructor of private music lessons in Saxophone, Clarinet, Music Theory, Jazz Improvisation. Instructor of private music lessons in Saxophone, Clarinet, Music Theory, Jazz Improvisation.

Band Director

• Sep 2006 - Jun 2009

Band Director

• Sep 2001 - Jun 2004