Technical Support Specialist

• Jan 2022 - Present

• Install and manage SaaS applications on customer Windows computers and iPads.• Identify and troubleshoot .NET errors with the help of tracelogs, debugger,proprietary apps, and built-in Windows tools such as Event Viewer.• Resolve technical issues escalated from other teams through ZenDesk and Slack.• Provide exceptional remote service to customers and their IT companies over thephone and via email, chat, and LogMeIn remote connections.• Collaborate with other YAPI departments over Slack, Zoom, and Google Meet tocreate a seamless customer experience and continual growth through innovation.• Document all findings in ZenDesk and report production bugs in JIRA.• Maintain a positive lifetime Customer Satisfaction score above 99% on all tickets. Show less

Customer Support Specialist II

• Oct 2021 - Jan 2022

Customer Support Specialist

• Oct 2020 - Oct 2021

Co-Owner

• Apr 2019 - Present

Wandering Wizard Trading Company is a retail pop-up hobby store appearing at LARP and Renaissance festivals in Southern California. WWTC sells a multitude of props, costumes, crafts, and quality-of-life solutions for such events. LARP-Wizard.com Wandering Wizard Trading Company is a retail pop-up hobby store appearing at LARP and Renaissance festivals in Southern California. WWTC sells a multitude of props, costumes, crafts, and quality-of-life solutions for such events. LARP-Wizard.com

Actor & Voice Talent

• 2013 - Present

I'm a classically trained actor with experience in multiple mediums and genres. I do most of my voice-over recording from my own private studio, and I've been fortunate to work on a variety of roles over the past several years from narration to animation to video games, e-learning, web series, short films, and theatre. I'm a classically trained actor with experience in multiple mediums and genres. I do most of my voice-over recording from my own private studio, and I've been fortunate to work on a variety of roles over the past several years from narration to animation to video games, e-learning, web series, short films, and theatre.

Creator/Host/Producer

• Nov 2016 - Apr 2018

Food & Beverage Administrator

• Jun 2016 - Mar 2018

-Liaise between multiple departments to ensure open communication and clear procedure for execution of large-scale banquet events. -Draft budgets and forecast daily operations for a $12M department. -Establish data-driven analysis systems to forecast revenues on weekly, monthly, and annual timelines in order to schedule labor, manage costs, and create future budgets. -Generate purchase orders and process invoices for departmental expenses. -Write standards of procedure for various workflow processes at a new property. -Assist with preparing a four-star hotel restaurant for grand opening. Show less

Host/Content Creator

• May 2016 - Nov 2016

Junior Banquet Captain, Catering Per Diem

• Feb 2014 - Jun 2016

-Managed setup, teardown, and cleanup of large-scale catered events from inception to fruition. -Direct supervisor and trainer for 5-10 employees per event shift. -Waited on multiple tables during VIP multi-course meals. -Served wine and other non-mixed drinks from a bar. -Managed setup, teardown, and cleanup of large-scale catered events from inception to fruition. -Direct supervisor and trainer for 5-10 employees per event shift. -Waited on multiple tables during VIP multi-course meals. -Served wine and other non-mixed drinks from a bar.

Actor, Production Assistant, Voice

• Aug 2011 - Jul 2014

-Aided with creation of video content in a timely manner and in accordance with Marvel and Capcom specifications and timelines. -Operated cameras and various production tools to ensure product quality. -Aided with creation of video content in a timely manner and in accordance with Marvel and Capcom specifications and timelines. -Operated cameras and various production tools to ensure product quality.

Production Assistant

• Jul 2012 - Jun 2013

-Responsible for assisting attendees at various productions with any concerns they might have. -Construction and teardown of production sets. -Responsible for assisting attendees at various productions with any concerns they might have. -Construction and teardown of production sets.

Game Test Analyst

• Jul 2011 - Jun 2012

-Located and investigated software bugs and glitches. Entered all found bugs into a company database and tracked their progress. -Worked with a team of other testers to execute specified test cases to ensure all software meets ESRB and GFPQ-A regulations. -Submitted formal reports detailing potential improvements to software quality and presentation. -Titles Include: Starhawk, Unit 13, Medieval Moves: Deadmund's Quest -Located and investigated software bugs and glitches. Entered all found bugs into a company database and tracked their progress. -Worked with a team of other testers to execute specified test cases to ensure all software meets ESRB and GFPQ-A regulations. -Submitted formal reports detailing potential improvements to software quality and presentation. -Titles Include: Starhawk, Unit 13, Medieval Moves: Deadmund's Quest