Product Manager

• Oct 2022 - Present

Solutions Engineer

• Feb 2020 - Oct 2022

Solution Consultant

• Oct 2018 - Feb 2020

Support Analyst

• Dec 2016 - Oct 2018

Technical Associate

• Sep 2016 - Oct 2016

On Monday 24th October, Wynyard Group went into Voluntary Administration, resulting in a move to Resolver Inc. A position within their Global Services team implementing and supporting Wynyard products, helping international and local clients close the loop on threat, crime and corruption by providing technical services for our Wynyard Risk Management enterprise software solutions. Learned techniques for supporting and building reports within SSRS. On Monday 24th October, Wynyard Group went into Voluntary Administration, resulting in Resolver Inc a move to Resolver Inc. Show less

Support Analyst

• Nov 2015 - Sep 2016

Analyst within the support team, investigating and solving technical problems experienced by Global customers using Cerillion's software, a Telecoms CRM and Billing application. The role involved extensive use of SQL and a strong technical understanding of a large and complex software system in order to be able to provide support in a timely and effective manner. This position helped me understand the techniques and principals of a software vendor whilst helping me build a deeper technical knowledge of how a piece of software is constructed. Show less

Corporate Application Services Analyst

• Oct 2013 - Oct 2015