Experience

CIBT, Inc.

• United States
• 1 - 100 Employee

• Client Liaison

  • Feb 2017 - Present

  My role is to act as the main point of contact and the face of CIBT to the Consulates, maintaining a professional and productive relationship and act as CIBT brand ambassador. I am responsible for visa application accuracy prior to submission and pick up procedures. I work closely with CIBT leadership, keeping them apprised on any issues or concerns with the Consulate, or pricing changes/discrepancies and new requirements in a timely manner. Team work is vital to my success by work closely with colleagues, keeping updated on issues around applications and files; ensures proactive communication and document updates Show less



Shenzhen Innoplay Network Technology Co., Ltd

• China

• Director of Market Strategy

  • Feb 2014 - May 2015

  • Managed relationships with overseas customers and partners, developing a platform for business • Developed potential customers, both domestic and overseas market • Monitored daily project progress and reported to CEO • Provided consultation in respect to investment projects with foreign enterprises • Translated service agreements and contracts with investors • Managed relationships with overseas customers and partners, developing a platform for business • Developed potential customers, both domestic and overseas market • Monitored daily project progress and reported to CEO • Provided consultation in respect to investment projects with foreign enterprises • Translated service agreements and contracts with investors



New Oriental Education & Technology Group (NYSE:EDU)

• Consulting Manager

  • Oct 2012 - May 2013

  • Managed daily program operations (team of 14 staff members) including hiring, training and monitoring activities of consultants. • Worked closely with business development team to bring in more potential customers • Reviewed current structure and work with senior management to increase sales • Monitored and reported quarterly sales targets achieved • Managed daily program operations (team of 14 staff members) including hiring, training and monitoring activities of consultants. • Worked closely with business development team to bring in more potential customers • Reviewed current structure and work with senior management to increase sales • Monitored and reported quarterly sales targets achieved



Santa Fe Relocation Services

• Netherlands
• Truck Transportation

• Senior Relocation Consultant

  • Oct 2010 - Jun 2011

  • Acted as the single point of contact for assignees upon moving to China• Trained new staff members in the provision of real estate and relocation services in Shanghai and remote locations• Coordinated and conducted destination services, including home search, school search, orientation programs, and departure services• Sourced quality real estate panel agents for the residential team’s usage during the provision of home searches• Negotiated lease agreements for residential properties in Shanghai and surrounding cities• Conducted research trips in remoted locations in China for potential and newly implemented corporate clients• Arranged tenancy management services including organization and coordination of repair and maintenance of customers’ properties, working closely with third party vendors• Provided support and guidance as a supervisor to the residential team• Reviewed and approved lease agreements and provided support to the Residential Manager Show less

• Relocation Account Administrator

  • Oct 2008 - Oct 2010

  • Supported the Account Management team during the provision of relocation services• Prepared internal/external reports for management and corporate clients• Coordinated services with third party vendors including airport transport, temporary housing booking, car rental leasing,



Shanghai Yopark Investment Management Co., Ltd

• Sales Director

  • Jul 2007 - Sep 2008

  • Maintained relationships with current corporate customers • Sourced new potential customers and prepared advertisements • Negotiated lease agreements for residential properties between Yopark and owners, as well as Yopark and customers/tenants • Coordinated repairs and maintenance prior to the handover of the property to tenant • Monitored customer database and followed up with customers to renew lease agreements and/or terminate lease agreements • Prepared internal/external reports for management and corporate clients Show less

• Relocation Consultant

  • Oct 2004 - Jun 2007

  • Acted as main point of contact for assignee upon moving to China • Coordinated and conducted destination services, including home search, school search, and orientation programs • Sourced residential properties for expatriate customers. • Negotiating lease agreements for residential properties in Shanghai and surrounding cities. • Conducting departure services of expatriate customers including termination of residential lease agreement, check out inspection and property handover, and deposit recovery. • Arranging tenancy management services including organization and coordination of repair and maintenance of customers’ properties. Show less



Windsor Property Development Group

• Property Management Specialist

  • Jul 2003 - Oct 2004

  • Provided customer service and assistance with tenancy and repair issues • Inspected properties and ensuring quality prior to handover to tenants • Conducted property viewings with potential tenants • Coordinated with repair team to ensure property is ready for leasing • Provided customer service and assistance with tenancy and repair issues • Inspected properties and ensuring quality prior to handover to tenants • Conducted property viewings with potential tenants • Coordinated with repair team to ensure property is ready for leasing