Experience

Evolving Networks - Software Defined, since 2008

• United Kingdom
• Computer Networking Products
• 1 - 100 Employee

• Head Of Operations

  • Apr 2022 - Present

  As Head of Operations I manage the Service Desk & Projects teams, alongside strategic business planning for all areas of the business and managing the day-to-day operations of the business. Resource planning, escalations, strategy sessions & coaching all form a regular day for me. Highlights for me in this role include: ● Implementing & maintaining the ISO9001 & ISO27001 certifications for the business.● End to End Project Management of multiple £1.5m+ TCV contracts, spread across UK, Europe & Australia. ● Instituted the AGILE methodology of resource planning for smoother day-to-day operations.● Performed in-depth analysis of our broadband estate, identifying savings of £3k+ per month.● Organising and actioning a project to move assets to other suppliers & realise these savings.● Reducing the staff turnover of the Service Desk & Project Management through talent management initiatives including fast track development programs.I am a key member of the management board, reporting directly into the CEO and CTO, ensuring directives are communicated internally and fulfilled. I worked closely with the C suite to develop a set of reports across the business to give weekly performance updates and monthly drilldowns. Show less

• Head of Programmes

  • Jan 2020 - Apr 2022

  I oversee the project management team, ensuring projects are delivered on time, to the highestquality and to the satisfaction of the customer. I am responsible for the service desk & configurationsteams, ensuring processes are followed, customers are given the premium support they pay for andthat resource is allocated to the right tasks so targets and KPIs are exceeded.The internal projects I oversee involve a significant amount of time management, both my own andother stakeholders, and making sure the rest of the management team are kept in the loopthroughout. Show less

• SD WAN Project Manager

  • Dec 2018 - Jan 2020

  As an SD-WAN Project Manager, I have to deal with multiple teams internally to organise resource and workloads to see projects through to the end. Further to this, external stakeholder management is key. Making sure the customers understand the project plan, agree with the plan and have bought into it. I am a member of the management team, and as such have good visibility across the business, meaning I can dive into any department and lend a hand to whatever may require my attention. Again, internal stakeholder management is a key skill here and something I demonstrate daily.I have utilised my skill set from previous roles outside of the business. I worked closely with a member of the sales team on data presentation to help bring in a deal and put another project on my plate. It's something I'm teaching a few members of the teams because it's an invaluable skill to be able to present data an forecast data usage.In addition to this, I deal with most complex projects internally. A big focus for me has been pushing the company through ISO certifications and ensuring we remain compliant between audits. Show less



Frontline

• Marketing Services
• 200 - 300 Employee

• Newstrade Marketing Executive - Bauer Media

  • Dec 2017 - Dec 2018

  My main duty within the Newstrade team is to support the Newstrade Marketing Managers with their portfolio of titles. We are based in the publishing house, so we are essentially the face of Frontline for the publishers. Daily tasks range from analysis of sales results to dealing with stakeholders requests, queries or questions. I regularly interface with publishers, analysts, sales, editorial and production teams to ensure that the portfolio of titles we are responsible make it to the newsstand. Another responsibility of the role is to get the magazines in front of as many sets of eyes as possible. We do this by booking promotional space in retailers. I deal with National Account Managers and their executives to obtain the necessary space for as little as possible. We compete for free space and I send the relevant communication to present a case for our titles to be given the space.I have my own portfolio of titles that I deal with day to day. This involves providing a forecast for the sale of the title, obtaining free promotional space to increase the chance of sale, speaking to the planning and production teams to ensure they have everything they need to complete the necessary tasks to get the title on sale on time. When the title is on sale I track the EPOS sales so we can keep publishers and analysts in the loop on newsstand sales and re-forecast as necessary. Show less

• Copy Planner

  • May 2016 - Dec 2017

  After my eight months at Seymour Distribution, I was presented with the opportunity to move to the sister company Frontline. Owned by Bauer Media, H Bauer, Immediate Media and Haymarket, the titles that I am working are significantly bigger. The role is similar to that of Seymour’s, but lead more by data analysis and different types of targets. I deal with Crude Availability, Demand Availability and Lifecycle Availability of the magazines within my portfolio of titles, as well as Sales Efficiency. These metrics, broken down at store level, help me to determine the best recommendation for supply for each retailer, at a granular level. I use a plethora of tools to manipulate and change the scenarios and show the expected outcome of each. I have already completed profitability work across some of my titles, moving copy from unprofitable retailers to retailers that would benefit from the extra copy. This has saved Frontline money as well as increasing the profit that the titles make. Show less



Seymour Distribution

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Commercial Copy Planner

  • Sep 2015 - May 2016

  The role of a Commercial Copy Planner within Seymour Distribution is to review the titles of your allocated publisher and distribute the title according to the brief, whilst adding value to the publishers by helping achieve their aspirations for each and every title. The brief holds details including the print figure, the retailers in which it is listed and the retail grades, any promotional activity and retailer exclusives. All of these details need to be followed in order for the title to gain it's maximum sales opportunity. When the title has been put through it's paces by our bespoke allocation tool, we check it over to ensure that all retailers, at store level, have been allocated adequate copy for the on-sale period. This information is fed through to wholesale, who allocate to each box based on the data sent to them. Not only do we allocate the copy to each retailer, we also have the tools to review all of the sales data associated with a title and look at how to achieve and exceed publisher aspirations, whether it be a specific Sales Efficiency, a specific Crude Availability, to increase profitability or whatever it may be. Our in depth analysis will give the information needed to present to the publisher and show opportunities which can be implemented to bring them the results they are looking for. We can test this in specific areas of the country before we roll it out nationally. Show less



Evolving Networks - Software Defined, since 2008

• United Kingdom
• Computer Networking Products
• 1 - 100 Employee

• Operations Manager

  • Jun 2013 - Sep 2015

  As the Operations Manager at Evolving Networks I was responsible everything related to the delivery of the broadband services we supply. I ensured all customer orders are handled in a timely manner and the correct orders are placed with the relevant suppliers to meet both internal and external deadlines, concluding when the hardware was configured and shipped in time for the customer's activation date. Under the umbrella of Operations is Technical Support. If anyone within the Technical Support Team was having any issues with a case, I made sure the support agent was guided through the thought process and shown how to deal with the particular issue. I ensured it is resolved and both the staff and customer are happy with how the case was handled. I also acted as a point of escalation to the customers, to resolve any further queries, problems or complaints. This meant I had to make quick decisions on the spot in order to resolve the situation in a manner beneficial to both the customer and the organisation.As part of the Operations Manager role, I had to ensure the CRM Software is maintained and working to its full potential. This meant I had to determine where, how and when the software could be improved. Writing workflows was a critical element of the software as these can save time, both on an individual level and throughout the organisation. Show less

• Sales Administrator

  • Jun 2012 - Jun 2013

  As a Sales Administrator I saw many aspects of Evolving Networks. I worked closely with the Sales Team, ensuring procedures were followed closely and the deals are coming through. As the deals were coming through, I was then processing them in a timely manner and contacting the customer to let them know I would be dealing with their order and setting the expectations early on, so we were both on the same page. I would also deal with Technical Team to make sure the equipment was being configured and sent to customers at the correct time, so the connection could go live and we could bill them as quickly as possible. Show less