Experience

Swift Temps

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Recruitment Consultant

  • Jan 2023 - Present



Pure Staff Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Recruitment Consultant

  • Sep 2021 - Jan 2023

• Recruitment Consultant

  • Jul 2018 - Jan 2023



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • Feb 2017 - Jun 2018

  BT is a market leading broadband provider with a nationwide reach and excellent reputation. * Checking account queries. * Solving service problems. * Resolving customers’ issues quickly and with a positive attitude. * Going above and beyond to ensure customers leave the call satisfied with the service I have given. * Taking initiative to address cases where a resolution has not been achieved before. * Dealing with conflict when customers are unhappy. Skills gained: customer satisfaction, communication, problem solving Show less



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Manager Customer Service

  • Feb 2016 - Oct 2016

  Ladbrokes is a well-known international gambling company which has shops all over the country. I often made personal relationships with the regular customers and learnt how to maximise profits. * Independently opened and closed the shop. * Managed the staff on duty. * Responsible for taking payments, operating the tills, counting the contents of the tills after each shift and keeping records of all transactions. * Ensured the customer service in the shop was of the highest standard at all times in order to drive forward business and profits. Skills gained: leadership, customer satisfaction, team work, commercial awareness Show less