Experience

Netwoven

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Principal Consultant, Content & Collaboration

  • Jul 2022 - Present



Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Lead Content Strategist, Employee Experience

  • Jun 2021 - Jul 2022

  Established content governance and information architecture strategy for employee-facing intranet portal and ServiceNow implementation for HR. Mediated partnerships with other teams in the organization whose work intersected with or complimented that of intranet portal content services. Developed strategies to address competition from other available content platforms and rogue IT initiatives. Established content governance and information architecture strategy for employee-facing intranet portal and ServiceNow implementation for HR. Mediated partnerships with other teams in the organization whose work intersected with or complimented that of intranet portal content services. Developed strategies to address competition from other available content platforms and rogue IT initiatives.



Core BTS

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Business Analyst Consultant, Modern Workplace

  • Jan 2021 - Jun 2021

  In January 2021, Skyline Technologies was acquired by Core BTS.

• Sr. Business Analyst Consultant, Modern Workplace (Skyline Technologies)

  • Jul 2018 - Jan 2021

  Acted as a proxy product owner for core stakeholders on both custom development and infrastructure projects. Identified user stories and acceptance criteria. Established execution frameworks for multiple project types. Delivered statements of work and corresponding project estimates. Developed hybrid Scrum/waterfall methodology for project backlog management. Coordinated quality assurance and user acceptance testing. Facilitated organizational change management, including communications and training. Mentored team members in business analysis practices for Microsoft 365 and SharePoint projects. Advised clients on governance and information architecture for SharePoint intranet portals, team sites, and for Microsoft Teams. Show less



Concurrency, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Business Analyst Consultant

  • Oct 2017 - Jul 2018

  Identified and articulated business needs, impacts, and overarching strategies within projects. Facilitated organizational change management practices for projects, including communications and training. Coordinated quality assurance and user acceptance testing to validate project requirements were met. Acted as the primary business analyst aligned to the Productivity and Collaboration solution area encompassing SharePoint and other collaboration tools within Office 365.

• Business Analyst Consultant

  • Feb 2015 - Oct 2017



Innovairre

• United States
• Advertising Services
• 200 - 300 Employee

• Businesss Process Analyst

  • Jan 2014 - Feb 2015

  Mapped business processes to identify opportunities to increase efficiency. Developed data analysis and processing strategies. Built corresponding technical solutions using Microsoft SharePoint, Access, Excel, a custom SQL-based application, and Google Drive apps. Mapped business processes to identify opportunities to increase efficiency. Developed data analysis and processing strategies. Built corresponding technical solutions using Microsoft SharePoint, Access, Excel, a custom SQL-based application, and Google Drive apps.



Quad

• United States
• Advertising Services
• 700 & Above Employee

• Sharepoint Specialist

  • Feb 2011 - Jan 2014

  Consulted with various business areas to build data collection, process management, and content management solutions using Microsoft SharePoint and InfoPath. Coordinated system governance, training, and technical support for SharePoint and InfoPath. Mentored corporate trainees through six-month rotations in SharePoint end user support.

• Corporate Trainee

  • Oct 2008 - Feb 2011

  Learned numerous industry practices while working in a range of business areas includinginformation technology, sales analytics, pricing, warehousing, and manufacturing.



Princess Tours / Discover Alaska Tours

• Skagway, AK

• Driver Guide

  • Jun 2007 - Sep 2008

  Drove, narrated, and managed logistics for groups of up to 50 passengers of varying nationalities for tours ranging from 20 minutes to 6 hours. Performed routine inspections of and cleaned vehicles. Drove, narrated, and managed logistics for groups of up to 50 passengers of varying nationalities for tours ranging from 20 minutes to 6 hours. Performed routine inspections of and cleaned vehicles.



Lawrence University

• Higher Education
• 500 - 600 Employee

• Communications Tutor

  • Jan 2007 - Jun 2008

  Tutored students in public speaking (English and Spanish languages), presentational preparation, and conversational English (ESL students). Tutored students in public speaking (English and Spanish languages), presentational preparation, and conversational English (ESL students).



Lawrence University

• Higher Education
• 500 - 600 Employee

• Residence Life Advisor

  • Sep 2005 - Jun 2006

  Designed and implemented recreational and informative programs in a residence hall of 160 predominantly freshmen students. Mediated conflicts between students and performed administrative duties. Designed and implemented recreational and informative programs in a residence hall of 160 predominantly freshmen students. Mediated conflicts between students and performed administrative duties.