Digital Solutions Consultant II

• Oct 2022 - Present

Digital Solutions Consultant

• Oct 2021 - Sep 2022

Graduate Digital Solutions Consultant

• Oct 2019 - Sep 2021

Team Manager

• Sep 2018 - Oct 2019

• Ensuring team productivity and optimisation of procedures to improve sales through direct management of over 30 partners and indirect management of over 300 partners• Rotating Incident Support Manager role - supporting Duty Manager in running daily operations of the store and managing any incidents

JL Management Apprentice & Partner

• Oct 2015 - Aug 2018

• Employee of the month in August 2017 for ‘consistent outstanding contribution’• Overseeing the shop floor and leading staff to deliver exceptional service• Identifying opportunities and leading projects for commercial advantage through development• Contributing to the success of areas valued at £5+ million per year• Representing department in branch council meetings with effective communication• Successfully cross training, educating and developing all new staff on department• Problem solving, challenging customer complaints and enquires • Ensuring team productivity and optimisation of procedures to improve sales through indirect management of over 40 partners• Development and maintenance of effective team relationships• Management secondment for Heathrow branch for 3 weeks • Leadership, management and team building development course• Experience in being an Incident Support Manager responsible for the safety of the branch Show less

Administrator

• Apr 2016 - Apr 2017

• System administration and analysis, working to deadlines and business development • Prioritising tasks and co-ordinating resources • System administration and analysis, working to deadlines and business development • Prioritising tasks and co-ordinating resources

Customer sales assistant

• Dec 2013 - May 2014

• Assisting customers to deliver outstanding customer service • Assisting customers to deliver outstanding customer service