Ben Turner

Strategic Transactions Director at Arrow Global Group
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English Native or bilingual proficiency
  • Spanish Professional working proficiency

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Ben Jones

I have had the pleasure of working with Ben for the past two years as part of the Supply Chain Management team within RBS Business & Commercial Chief Operating Office and would have no hesitation in recommending either him or his work. Ben is a confident, engaging and skilled individual who has a real drive to succeed whilst also supporting those around him. A good communicator and effective manager of stakeholder relationships who I have seen to be adaptable at transferring skills across several business specialisms including IT, Offshoring, Supply Chain, Project Management and People Management. A worthy ambassador for the distinguished group of our namesakes.

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Credentials

  • Certificate in Project Management
    APM
    Dec, 2010
    - Nov, 2024
  • Diploma in Credit
    RBSG / ifs
    May, 2010
    - Nov, 2024
  • Certificate in Credit
    RBSG / ifs
    Nov, 2009
    - Nov, 2024

Experience

    • United Kingdom
    • Financial Services
    • 300 - 400 Employee
    • Strategic Transactions Director
      • Nov 2019 - Present

      Leadership of a team responsible for the commercial performance of key UK Business Process Outsourcing (BPO) client contracts and the management of the end-to-end lifecycle of new business transactions. Remit extends from tender stage, through to commercial modelling, contract negotiation and re-negotiation, service specification and implementation.

    • Head of Collections & Recoveries
      • Aug 2018 - Nov 2019

      Leadership of teams responsible for unsecured and secured collections, commercial real estate, supply chain, and defended legal activity.

    • Head of Partner Management
      • Jan 2017 - Aug 2018

      Leadership of a team of partner managers responsible for the management of a panel of suppliers including Debt Collection Agencies (DCAs), law firms and specialist servicers. Remit extended to teams responsible for Business Operations, IT Operations (Data exchange) and QA. Responsible for collections performance of all debt portfolios managed by external Partner firms, representing over half of all UK revenue, including all UK litigation activity.

    • Senior Partner Manager
      • Nov 2014 - Dec 2016

      Collections performance on all externally placed financial services (secured and unsecured) product portfolios through a panel of suppliers.

    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Project Manager
      • Jun 2013 - Oct 2014

      Project management of key offshoring initiatives under the Corporate Banking Division’s business transformation programme. Delivery of cost efficiencies and operating model optimisation. Diverse responsibilities including benefits modelling, business case definition, process mapping, process improvement, training design and implementation.

    • Supply Chain Manager
      • Jun 2012 - Jun 2013

      Management of a number of IT suppliers on behalf of the Bank's Corporate Banking Division. Performance reviews; contract negotiation; performance benchmarking; incident management; facilitating innovation workshops. Divisional owner of the relationship with internal technology function (Technology Services), implementing an external supplier management approach to a key internal service provider.

    • Operations Manager
      • Jan 2011 - Jun 2012

      Operations Management for the bank's SME proposition. Resourcing; business continuity planning; incident management; external contract management; management of graduate programmes; health and safety planning; and training. Also responsible for a technology implementation project delivering the migration to a cloud-based computing platform to c10,000 staff.

    • Senior Relationship Manager
      • Apr 2010 - Jan 2011

      Management of a portfolio of SMEs within the Corporate Banking Division of RBS. Relationship building; customer service; sales generation; business development; credit analysis; asset finance; invoice finance.

    • Analyst, Highly Leveraged Transactions
      • Sep 2009 - Apr 2010

      Cash flow modelling; financial analysis; deal origination; deal structuring; Facilitation of management buy-outs and management buy-ins.

    • Business Leadership Graduate
      • Sep 2008 - Sep 2009

      Intensive leadership development programme across various role placements.

Education

  • University of York
    BSc (Hons) Computer Science, 2:1
    2004 - 2007
  • Danum School Technology College
    2002 - 2004

Community

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