Ben Turnbull
Customer Service Advisor at Parsley Box Ltd- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certificate in Whisky Specialist Retail through Diageo and The Prince's Trust
Diageo and The Prince's Trust
Experience
-
Parsley Box
-
United Kingdom
-
Food and Beverage Services
-
1 - 100 Employee
-
Customer Service Advisor
-
Apr 2020 - Present
Processing customer enquiries Advising and upselling to customers Processing customer transactions and securing payments Administrating and updating customer records/changes Complaint handling Tracking product shipments, and contacting couriers as required problem-solving additional outbound contact and queries where required emails In recent months I have also been taking more of an active role in supervising online communication with the rest of the homeworking team who aren't in the office. Through this, I have been able to apply and facilitate the knowledge gained to others, which would ensure the smooth flowing for the team as a whole. I have been gaining experience of; • Making effective decisions for agents and problem solve • De-escalate complaints • Ensure and coach on promoting growth/Sale value in their calls • Email and explain processes in detail to allow other team members to understand ways to work our CRM system • Solve Admin issues • Act on the ground in terms of communicating breaks through effective email monitoring Show less
-
-
-
Valvona & Crolla
-
United Kingdom
-
Retail
-
1 - 100 Employee
-
Food and Wine Sales Assistant
-
Oct 2019 - Mar 2020
My most recent role was working for Valvona and Crolla Ltd (Edinburgh's oldest Delicatessen) advising customers on products, engaging with relevant product knowledge, product sampling, cafe duties as well as replenishment, checkout transactions.
-
-
Food and Wine Sales Assistant
-
Oct 2019 - Mar 2020
Was working for Edinburgh oldest Delicatessen in their Jenner's Scottish Gifts hall, approaching and advising customers on purchases based on requirements around tasting notes, encouraging samples to create sale opportunities, cafe duties as also required, taking responsibility for layouts of sections, promoting the use of Premier Tax-free shopping. I also opened and closed the store premises with other team members, and replenished stock.
-
-
-
SHRUB Coop
-
United Kingdom
-
Renewable Energy Semiconductor Manufacturing
-
1 - 100 Employee
-
Volunteer Bookkeeping Assistant
-
Aug 2019 - Oct 2019
I have volunteered with an Upcycling charity in Edinburgh. Where I am developing experience of; Bank reconciliation of payment receipts, Gaining further use of MS Excel, Use of Xero Accounting Software Use of Workbooks through Google Drive. Exposure to financial data Being able to apply accounting principles as part of a team Searching and inputting data I have volunteered with an Upcycling charity in Edinburgh. Where I am developing experience of; Bank reconciliation of payment receipts, Gaining further use of MS Excel, Use of Xero Accounting Software Use of Workbooks through Google Drive. Exposure to financial data Being able to apply accounting principles as part of a team Searching and inputting data
-
-
-
Edinburgh Woolen Mill
-
United Kingdom
-
Retail
-
1 - 100 Employee
-
Whisky Sales Advisor and Food Replenishment (Romanes and Paterson)
-
Jan 2017 - Oct 2019
Advising customers on product choices Tastings Stock replenishment Geeting customers Till transactions Boosting sales of rarer whiskies where appropriate Advising customers on product choices Tastings Stock replenishment Geeting customers Till transactions Boosting sales of rarer whiskies where appropriate
-
-
-
Marks and Spencer
-
United Kingdom
-
Retail
-
700 & Above Employee
-
Customer Service Assistant
-
Oct 2016 - Dec 2016
Visual merchandising Helping and advising customers Stock Replenishment Till transactions, (and cash handling) Menswear Upselling luxury produts Visual merchandising Helping and advising customers Stock Replenishment Till transactions, (and cash handling) Menswear Upselling luxury produts
-
-
-
Brittish Land and Cyrenians Training course
-
Edinburgh, Scotland, United Kingdom
-
Course delegate
-
Sep 2016 - Oct 2016
Customer Service training Communication skills Personal Effectiveness (How to offer my best self) Visual Merchandising Selling skills Handling complaints Supporting my own well-being at work Emergency First Aid at work Health and Safety with manual handling Employability skills (CV building, application forms and interview skills.) Customer Service training Communication skills Personal Effectiveness (How to offer my best self) Visual Merchandising Selling skills Handling complaints Supporting my own well-being at work Emergency First Aid at work Health and Safety with manual handling Employability skills (CV building, application forms and interview skills.)
-
-
-
Bethany Christian Trust
-
United Kingdom
-
Non-profit Organizations
-
1 - 100 Employee
-
Voluntary Administration Assistant and Furniture rearrangment
-
Jun 2015 - Sep 2016
Being available at reception Answering calls Franking, posting and distributing mail (Both ingoing and outgoing) Processing emails as necessary Greeting Service users as they entered the premises, and directing them to appropriate rooms. Ensuring appropriate use of lanyards for visitors as required. Ensuring they sign in which align with health and safety procedures Scanning and collating documents Composing and processing Emails as necessary Answering and directing calls as required and to the necessary recipient Creating and amending service user information regularly. Organising appointments and responsible for managing the Administrator's diary Use of MS Office packages to carry out IT Tasks Furniture re-arrangement to enable the smooth running of new donations and items going to customers/clients. Stock Counts Assisting with carpet orders being cut to the requested size. Show less
-
-
-
Diageo
-
United Kingdom
-
Beverage Manufacturing
-
700 & Above Employee
-
Course delegate
-
Aug 2014 - Sep 2014
I enrolled on a 4-week Learning for Life programme which was in partnership with the Scotch Whisky Experience alongside the Prince's Trust. As part of the course I covered; Scotch Whisky (history, tasting notes, unique selling points and more) Customer service Creating the buying experience License Trading required by Licensing Scotland 2005 Responsible Drinking Retail within 5-star attractions Presentation and public speaking Completion of work placement at Whisky Trail, Edinburgh on the Royal Mile, Edinburgh Show less
-
-
Education
-
2010 - 2015
Edinburgh college
NC Admin and IT, Business, Sport and Recreation, NC -
Edinburgh College
Community
