Ben Tse

Microsoft Dynamics 365 Technical Consultant at Directwest
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Contact Information
us****@****om
(386) 825-5501
Location
Regina, Saskatchewan, Canada, CA
Languages
  • English Professional working proficiency
  • Cantonese Native or bilingual proficiency
Skills

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Credentials

  • MB2-866 Microsoft Dynamic CRM 2011 Customization and Configration
    Microsoft
    Oct, 2012
    - Oct, 2024
  • MB2-876 Extending Microsoft Dynamics CRM 2011
    Microsoft
    Oct, 2012
    - Oct, 2024

Experience

  • Directwest
    • Canada
    • Advertising Services
    • 1 - 100 Employee
    • Microsoft Dynamics 365 Technical Consultant
      • Aug 2016 - Present

      Working as a consultant with the role of Microsoft Dynamics 365 Technical Consultant in Directwest, we are enabling the client to digitally transform their sales and production teams from a print-centric business to digital using CRM 2016 online and later upgraded to Dynamics Customer Engagement v9.0. Provide integration to CRM and leverage Core CRM and Service capabilities to slowly phrase out the existing legacy applications.• Collaborating with the business owner, business analyst, other SMEs, to find the appropriate solutions. • Always with the mindset of configuration over customizations, and help reduce development time.• Provide guidance to Integration team with CRM capability and limitations.• Go through multiple major system releases from planning to execution.• Closely working with the business analyst in JAD to analyze business requirements, architecting solutions, and mapping CRM OOB features, and build PoCs to demonstrate solutions in fashion of time.• Design and develop reusable workflow components, plugins, and javascript libraries.• Setup TFS as pilot project to do team collaboration and work item tracking for Agile Development, and TFS has become the main Agile tool within the development teams. • Design and develop workflows to centralize contacts in CRM.• Provide support to marketing team on Customer Voice and Marketing Module. • Develop custom tool to do audit export to reduce storage.• Develop custom web app to allow advertiser to modify their content in Mysask411 platform using CRM as the middle layer.• Use Power Automate and Canvas App to support different business processes and 3rd party integration.• Create BI Reports using CRM as data source to analysis and visualize their data. Ex: SLA on website development, Cold Call Activities, Sales Rep Goals, etc.• Use Azure Data Factory to get data from CRM, BI Data Model, and Oracle, and execute data flows to create account realignment scenarios in CRM to be used by the sales managers.

  • Perspect Management Consulting
    • Partner - Innovative Subsidiaries
      • Jan 2012 - Present

      As a partner with Perspect I own accountability for the technology delivery and customer satisfaction associated with innovative solutions such as Perspect Medical Billing, Dream Global and other Perspect technological subsidiaries. For more information on our subsidiaries and how we may service your technology innovation please contact us at: info@perspect.ca (306) 543-2231 or book a no fee consult at https://perspect.youcanbook.me As a partner with Perspect I own accountability for the technology delivery and customer satisfaction associated with innovative solutions such as Perspect Medical Billing, Dream Global and other Perspect technological subsidiaries. For more information on our subsidiaries and how we may service your technology innovation please contact us at: info@perspect.ca (306) 543-2231 or book a no fee consult at https://perspect.youcanbook.me

  • Fujitsu Canada
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Development Team Lead
      • Oct 2011 - Jul 2016

      Joined the internal Project Team to do new development, maintenance and support for all projects developed. These are also projects for client’s who do not have an IT department. Contracted out to work in the goverment department. Using Microsoft CRM 2011 as the foundation to build customized solutions. Establish standards in ALM, development, testing, and continous integration through the use of TFS. Joined the internal Project Team to do new development, maintenance and support for all projects developed. These are also projects for client’s who do not have an IT department. Contracted out to work in the goverment department. Using Microsoft CRM 2011 as the foundation to build customized solutions. Establish standards in ALM, development, testing, and continous integration through the use of TFS.

  • Salveo
    • United Kingdom
    • Medical Equipment Manufacturing
    • Junior Software Architect / Senior Programmer Analyst
      • Jul 2007 - Aug 2011

      Joined this telecommunications joint venture between SaskTel and Alcatel-Lucent to play a pivotal role in the design and development of a remote patient monitoring application as a Senior Programmer Analyst before migrating into a Junior Software Architect position with oversight of architectural decisions and technical solutions-building to support product manager, contractors and technical staff for developments on the Salveo Health and Wellness Platform (SHWP). Joined this telecommunications joint venture between SaskTel and Alcatel-Lucent to play a pivotal role in the design and development of a remote patient monitoring application as a Senior Programmer Analyst before migrating into a Junior Software Architect position with oversight of architectural decisions and technical solutions-building to support product manager, contractors and technical staff for developments on the Salveo Health and Wellness Platform (SHWP).

  • Streamlogics
    • Information Technology & Services
    • 1 - 100 Employee
    • Application Developer
      • Sep 2005 - May 2007

      Focused on an in-house webcasting product to provide comprehensive design and development for web applications for web-based testing, while analyzing and evaluating client requirements, including change requests and site enhancements, and driving implementation of actionable technical solutions Focused on an in-house webcasting product to provide comprehensive design and development for web applications for web-based testing, while analyzing and evaluating client requirements, including change requests and site enhancements, and driving implementation of actionable technical solutions

Education

  • University of Regina
    Master, Electronic System Engineering
    2003 - 2007
  • University of Regina
    Bachelor, Electronic System Engineering
    1996 - 2002

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