Ben Thomas
Operations Manager NSW at WINconnect- Claim this Profile
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Bio
Credentials
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Bachelor of Business Administration
University of Newcastle (UON), AustraliaJan, 2002- Nov, 2024 -
Diploma of Electrical Engineering
The Northern Sydney Institute - TAFE NSWJan, 2001- Nov, 2024 -
Master of Business Administration
University of Newcastle (UON), Australia
Experience
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WINconnect
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Australia
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Utilities
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1 - 100 Employee
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Operations Manager NSW
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Sep 2016 - Present
Overall responsibility for the project management, engineering and customer services for WINconnect NSW. Servicing the delivery requirements of multi-tenanted premises (residential, commercial and industrial) for embedded network installations, centralised hot water, superior internet and next generation utilities such as solar. Accountable for the account management of WINconnects NSW commercial Embedded Network clients. Overall responsibility for the project management, engineering and customer services for WINconnect NSW. Servicing the delivery requirements of multi-tenanted premises (residential, commercial and industrial) for embedded network installations, centralised hot water, superior internet and next generation utilities such as solar. Accountable for the account management of WINconnects NSW commercial Embedded Network clients.
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Energy Services & Operations Manager
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May 2013 - May 2016
Energy Services & Operations Manager for an emerging clean tech energy retailer specialising in the supply of electricity & gas in the National Energy Market and the development of emerging energy technologies, including solar, efficient lighting, energy management, storage, embedded networks, and power quality. Overall responsibility of all energy services and operational management for Go Energy which includes product development, pricing, customer contracts, quoting, fulfilment, service delivery, customer activation, customer service, billing and debtor management. Operational Leadership - The initiation of business start up and development of systems and processes to enable successful energy retailing (electricity & gas) and other energy technologies. Delivery of all energy products and services through empowered effective leadership resulting in achieving business strategy objectives and KPI’s.
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Ausgrid
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Australia
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Utilities
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700 & Above Employee
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Manager Customer Registrations
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Jul 2009 - May 2013
Lead, managed and empowered three teams in the operational leadership of efficient sales fulfilment and transfer of gas and electricity customers in the energy retail market. Managed the customer fulfilment of retail solar, new connection, payments options, pension verification and complaints. Lead, managed and empowered three teams in the operational leadership of efficient sales fulfilment and transfer of gas and electricity customers in the energy retail market. Managed the customer fulfilment of retail solar, new connection, payments options, pension verification and complaints.
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EnergyAustralia
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Australia
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Utilities
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700 & Above Employee
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Manager Installations Data Operations
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Feb 2009 - Jul 2009
Lead, managed and supported two teams in the operational leadership of new customer connections, alterations and metering to high quality and service standards.
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Business Analyst
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Sep 2006 - Feb 2009
Responsible for providing technical data, billing analysis, project management and business advice to key stakeholders. Principal activities include identification and implementation of improved IT systems, processes and data quality initiatives, project delivery, and consistent reporting against business requirements.
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