Parts Department Manager

• Feb 2023 - Present

Automotive Parts Advisor

• May 2014 - Feb 2023

Successful team launch of online parts sales program. Implemented store level database for online orders. Effectively helped increase department sales to monthly and yearly goals. • Efficiently contribute to the day to day activities of the department, to include: o Look up stock numbers and prices for parts in catalogs or on computers. o Determine replacement parts by inspecting old parts or listening to customers' descriptions of problems. o Receive and fill telephone orders for parts. o Fill customer orders from stock. o Prepare sales slips, invoices and shipping documents. o Receive payment and make change. Verify information on checks or credit card slips. o Advise customers on substitution or modification of parts when exact replacement is not available. o Examine returned parts for defects. Exchange defective parts and process refund. o Mark and store parts in stockroom per prearranged system. o Discuss use and features of parts. o Receive orders by phone, fax, e-mail, and the internet. o Determine if ordered items are available. o Enter order information into computer. o Calculate final cost of ordered items. o Review and verify orders for completeness, verify customer information, shipment accuracy. o Contact customers and give information, such as shipping dates and prices. o Operate forklift o Receive and handle customer complaints. o Sell additional products or services to customers. o Check inventory and update records. o Correct delayed shipments and locate missing items. o Suggest similar products if items ordered are not available. o Prepare reports for management. Show less

Logistics Service Representative II

• Jan 2008 - May 2014

Perform customer communications, responsible for multiple programs and multitasking between several different programsResolve tier I customer escalationsMaintain knowledge of program rules and respond to LSR questionsAd hoc duties assignments and special projectsAssists the Program Manager and/or Team Lead in the day to day administrative tasks Work as an integral part of a team; contributing to the department’s ability to consistently meet and exceed call center performance goals Show less

Associate Manager, Delivery Services

• Oct 2012 - Jan 2014

• Reporting, data updating, and logistics for OnProcess Clients: EMC, HP, Brocade, PolyComm, NetApp, Avaya, Kronos, and Riverbed• Supported asset management processes through professional communications• Assisted in the implementation of new programs, the training of new personnel, and oversee the daily work schedule of direct reports• Created daily and monthly spreadsheets using Excel and Access• Resolved customer escalation issues and customer inquiries for EMC, HP, Brocade, Polycomm, NetApp, and• Created Power Point presentations for clients • Use computers to get prices, track inventory, and keep other lists and records.• Keep records of completed work.• Compile, sort, and verify the accuracy of data to be entered.• Interpret data and write final reports for clients or management.• Make oral presentations of research results.• Develop surveys and other tools for gathering information.• Consult with clients or managers about information to be gathered.• Analyze data using computers and statistical methods. Show less

Retail Management

• Jan 1994 - Jan 2008

Over ten years experience in retail management time at these three companies. Over ten years experience in retail management time at these three companies.