Ben Smith
Account Manager at LendingMetrics- Claim this Profile
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Topline Score
Bio
Rich Marsden
Ben is a conscientious, determined and well valued member of the Emerging Technology Team. Ben picks things up quickly, evidenced by his ability to complete the Blue Prism Foundation course and also further his understanding of Chatbot's quickly. From a team dynamic perspective, Ben brings carefully considered points to the table as well as being very positive for team morale. With his customer facing / sales background, Ben is confident in-front of a client backed up by his excellent knowledge of the contact centre world. Ben will continue to learn, absorb and grow and is well on the path to becoming a very well rounded consultant.
Josh Ayres
Ben has a unique blend of interpersonal skills & the ability grasp technology and relay the benefits to potential customers. I have worked with many Technology Consultants at the early stages of their consulting career & Ben is without doubt the individual that demonstrated the most potential. I am sure he will have a long & successful career helping and advising customers on their IT journey
Rich Marsden
Ben is a conscientious, determined and well valued member of the Emerging Technology Team. Ben picks things up quickly, evidenced by his ability to complete the Blue Prism Foundation course and also further his understanding of Chatbot's quickly. From a team dynamic perspective, Ben brings carefully considered points to the table as well as being very positive for team morale. With his customer facing / sales background, Ben is confident in-front of a client backed up by his excellent knowledge of the contact centre world. Ben will continue to learn, absorb and grow and is well on the path to becoming a very well rounded consultant.
Josh Ayres
Ben has a unique blend of interpersonal skills & the ability grasp technology and relay the benefits to potential customers. I have worked with many Technology Consultants at the early stages of their consulting career & Ben is without doubt the individual that demonstrated the most potential. I am sure he will have a long & successful career helping and advising customers on their IT journey
Rich Marsden
Ben is a conscientious, determined and well valued member of the Emerging Technology Team. Ben picks things up quickly, evidenced by his ability to complete the Blue Prism Foundation course and also further his understanding of Chatbot's quickly. From a team dynamic perspective, Ben brings carefully considered points to the table as well as being very positive for team morale. With his customer facing / sales background, Ben is confident in-front of a client backed up by his excellent knowledge of the contact centre world. Ben will continue to learn, absorb and grow and is well on the path to becoming a very well rounded consultant.
Josh Ayres
Ben has a unique blend of interpersonal skills & the ability grasp technology and relay the benefits to potential customers. I have worked with many Technology Consultants at the early stages of their consulting career & Ben is without doubt the individual that demonstrated the most potential. I am sure he will have a long & successful career helping and advising customers on their IT journey
Rich Marsden
Ben is a conscientious, determined and well valued member of the Emerging Technology Team. Ben picks things up quickly, evidenced by his ability to complete the Blue Prism Foundation course and also further his understanding of Chatbot's quickly. From a team dynamic perspective, Ben brings carefully considered points to the table as well as being very positive for team morale. With his customer facing / sales background, Ben is confident in-front of a client backed up by his excellent knowledge of the contact centre world. Ben will continue to learn, absorb and grow and is well on the path to becoming a very well rounded consultant.
Josh Ayres
Ben has a unique blend of interpersonal skills & the ability grasp technology and relay the benefits to potential customers. I have worked with many Technology Consultants at the early stages of their consulting career & Ben is without doubt the individual that demonstrated the most potential. I am sure he will have a long & successful career helping and advising customers on their IT journey
Credentials
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Asking Great Sales Questions (2016)
LinkedInSep, 2021- Nov, 2024 -
Cloud Architecture: Core Concepts
LinkedInSep, 2021- Nov, 2024 -
Critical Roles Consultants Play (and the Skills You Need to Fill Them)
LinkedInSep, 2021- Nov, 2024 -
Critical Thinking
LinkedInSep, 2021- Nov, 2024 -
Customer Success Management Fundamentals
LinkedInSep, 2021- Nov, 2024 -
How to Train Your Brain for Maximum Growth
LinkedInSep, 2021- Nov, 2024 -
Leading with Fearless Mindfulness
LinkedInSep, 2021- Nov, 2024 -
Sales: Customer Success
LinkedInSep, 2021- Nov, 2024 -
Leadership Foundations
LinkedInAug, 2021- Nov, 2024 -
Accessing Your Brain’s Hidden Potential
LinkedInJun, 2021- Nov, 2024 -
Consulting Foundations
LinkedInJun, 2021- Nov, 2024 -
Developing a Learning Mindset
LinkedInJun, 2021- Nov, 2024 -
Enhance Your Productivity with Effective Note-Taking
LinkedInJun, 2021- Nov, 2024 -
Jodi Glickman on Pitching Yourself
LinkedInJun, 2021- Nov, 2024 -
Leading with a Growth Mindset
LinkedInJun, 2021- Nov, 2024 -
Strategic Thinking
LinkedInJun, 2021- Nov, 2024 -
Take a Holistic Approach to Advancing Your Career
LinkedInJun, 2021- Nov, 2024 -
Programming Foundations: APIs and Web Services
LinkedInMay, 2021- Nov, 2024 -
Tech Career Skills: Developing Your Personal Brand
LinkedInMay, 2021- Nov, 2024 -
The Science of Sales
LinkedInMay, 2021- Nov, 2024 -
Enghouse Interactive Contact Centre v 2016 R2
Enghouse InteractiveSep, 2016- Nov, 2024 -
Quality Management Suite & Real-Time Speech Analytics v2016 R2
Enghouse InteractiveSep, 2016- Nov, 2024 -
APSS - Avaya Networking
AvayaJul, 2016- Nov, 2024 -
APSS - Avaya Contact Center Solutions for Avaya IP Office
AvayaApr, 2016- Nov, 2024 -
APSS - Avaya Customer Engagement Solutions
AvayaApr, 2016- Nov, 2024 -
APSS - Avaya Small and Midmarket Communications
AvayaApr, 2016- Nov, 2024 -
APSS - Avaya Unified Communications
AvayaApr, 2016- Nov, 2024
Experience
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LendingMetrics
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Account Manager
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Mar 2022 - Present
LendingMetrics is a multi-award-winning financial technology and data specialist. Its Auto Decision Platform (ADP) leads the way in assisted decisioning in the financial services sector,allowing lending approvals to be made in seconds rather than days. Since it was launched in 2016, ADP has permitted businesses to rapidly deliver increased lending volume, improve decision quality and reduce overheads. The platform utilises proprietary data solutions and is linked to all major credit rating agencies (CRAs) and other third parties, including OpenBanking platforms. LendingMetrics is registered as a CRA and AISP Open Banking provider and is authorised and regulated by the Financial Conduct Authority. It was named ‘Best Credit Risk Solution’ at the Credit & Collections Technology Awards four years running, and ‘Best Technology Partner’ at the Car Finance Awards of 2020. Additionally, it was named an Organic Growth 25 business after demonstrating high levels of growth, and has featured as a top 20 ‘premier’ company on the Credit and Collections power list two years in a row. The company’s robust technology and data infrastructure and “blue-chip” partnership eco-systemfocus on delivering scalable and secure affordability, suitability and predictive solutions to theentire financial sector.
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IP Integration
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Technology Solution Consultant
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Feb 2020 - Mar 2022
The opportunity arose to move across and join IPI's Consultancy division to deliver assessment, recommendation and implementation of 3 integral pillars - People, Process and Technology. I work with IPI’s Innovation team to utilise the latest in Artificial Intelligence (AI) and in-house developed applications to deliver innovative and effective transformation programmes for our clients. I enjoy discovering business challenges before designing, deploying and implementing solutions as well as tracking success in the post-implementation phase against success metrics.
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Emerging Technology Consultant
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Sep 2018 - Feb 2020
Focussed on evaluation, assessment and providing support to opportunities for Robotic Process Automation (RPA) and Artificial Intelligence (AI) powered chatbots. Further support to clients to deliver assessment and recommendations based on People, Process and Technology.
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Account Manager
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Feb 2016 - Sep 2018
After gaining a place on the IP Integration Graduate Development Programme, began in lead development role to identify and qualify opportunities for the sales team. After one year promoted to an account management role focussed on both new client business and managing existing customer accounts in order to support, increase revenue spend and improve retention.
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Skillshare International UK
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United Kingdom
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International Trade and Development
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1 - 100 Employee
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International Volunteer
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Aug 2015 - Jan 2016
The most rewarding and humbling experience.Working with schools and communities to raise awareness of a range of issues affecting local communities through various means. Presenting to groups up to 200 strong and undertaking varied community projects. The most rewarding and humbling experience.Working with schools and communities to raise awareness of a range of issues affecting local communities through various means. Presenting to groups up to 200 strong and undertaking varied community projects.
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Claims Support Services Inc
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United States
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IT Services and IT Consulting
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Head Of Department
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Nov 2013 - Aug 2015
Coming from a motor claims background to lead and develop the Industrial Disease Department, I adapted preinstalled practices to ensure consistency and efficiency to deal with incoming workload.I am responsible for building and maintaining rapports with customers and their clients, interviewing clients, prioritising, allocating and monitoring all incoming and outgoing work and preparing documents compliant to Civil Procedure Rules. Coming from a motor claims background to lead and develop the Industrial Disease Department, I adapted preinstalled practices to ensure consistency and efficiency to deal with incoming workload.I am responsible for building and maintaining rapports with customers and their clients, interviewing clients, prioritising, allocating and monitoring all incoming and outgoing work and preparing documents compliant to Civil Procedure Rules.
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Showsec
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United Kingdom
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Events Services
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500 - 600 Employee
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Supervisor
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Jul 2011 - Aug 2015
I was recommended and sponsored in my application to undergo the company’s supervisor programme in early 2013 as a result of positive feedback received from superiors. The recommendation was based on my initiative to act appropriately in high pressure situations and the communication skills demonstrated when working with a variety of individuals. I have managed and been accountable for teams of up to 40 individuals, with consistently high levels of client satisfaction and positive feedback from colleagues.
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Education
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King Edward VI
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Southampton Solent University
Community
