Experience

escient

• Australia
• Business Consulting and Services
• 100 - 200 Employee

• Principal Consultant

  • Aug 2022 - Present

• Managing Consultant

  • Mar 2021 - Aug 2022



South Australia Police

• Australia
• Law Enforcement
• 400 - 500 Employee

• Senior Business Analyst

  • Oct 2020 - Jan 2021

  COVID Technology Solutions Project * Lead analyst for Hotel Quarantine requirements; (Co-agency project with SA-Health) * Authoring a business requirements document and leading the review and endorsement process * Analyse business processes and workflows with the objective of re-engineering for improved handling / efficiency with SA-Health & Medi-hotels * Quick turnaround from analysis & requirements to design & delivery Mobility Workforce Transformation – M365 Mailbox Migration Project * Lead analyst for Microsoft 365, Mailbox Migration * Mailbox Migration discovery analysis & business requirements * Current state analysis of central tenancy data, volume, user access, security, systems, devices, etc Authored mailbox migration requirements * Feed-in analysis to support business case options * Microsoft 365 & Digital Transformation Agency best practice guidelines



HomeStart Finance

• Australia
• Financial Services
• 1 - 100 Employee

• Senior Business Analyst

  • Jun 2020 - Sep 2020

  Established in 1989, HomeStart is a State Government organisation that is 100% focused on providing home loans for South Australians. I was engaged to author business cases and requirements documents for multiple projects. Assignment of works: * HR & Payroll System upgrade project (CHRIS21) * Multi-Function Device upgrade project Skillset and competencies: • Workshops with business stakeholders to elicit future state requirements. • Authoring business requirement documentation and leading the document review and endorsement process • Authoring business case documentation and presenting options • Analyse business processes and workflows with the objective of finding out how they can be improved or automated. • Leading process redesign workshops • Applying knowledge of business process modelling notations (BPMN) to documenting processes, including process pain-points and opportunities analysis



Services Australia

• Australia
• Government Administration
• 700 & Above Employee

• Senior Information Technology Analyst

  • Aug 2019 - Jun 2020

  Single Touch Payroll Program - Data Team Services Australia is developing a capability to proactively collect and use STP data received from the ATO for Centrelink and Child Support purposes. STP data provides Government with a timelier and transparent view of Pay-As-You-Go Withholding (PAYGW) and Superannuation information at the time the employee is paid. Key responsibilities: • Authoring and championing technical documentation for the STP data team • Working with ICT team to achieve SDLC delivery of the programme • Regular engagement with ATO, Business, interagency and ICT stakeholders • Providing expert advice & guidance to support STP business use case objectives • Backlog task planning and operational reporting • Championing 'iterative waterfall' methods of operation



State of Matter

• India
• Book and Periodical Publishing
• 1 - 100 Employee

• Senior Consultant

  • Aug 2018 - Jun 2020

  State of Matter is a nationally focussed consultancy whose primary focus is to help organisations achieve better business performance. It does so by managing complex, demanding, and potentially disruptive tasks, making the process of implementing significant changes much more straightforward. As experts in business performance, our teams of highly-skilled consultants helps businesses innovate and grow, as well as manage risk and compliance, all in a highly adaptable, flexible and agile manner. We also contain costs and our approach is always collaborative, making sure our clients remain in control. State of Matter’s services are organised around key Management Consulting core competencies including technology advisory, project governance and delivery; project management and business analysis; collaboration platform design and development, and customer centric technology. For more information, please visit http://www.sofm.com.au/



Australian Government Department of Human Services

• Government Administration
• 700 & Above Employee

• Senior Information Technology Analyst

  • Aug 2018 - Aug 2019

  I was a lead analyst with the Veteran Centric Reform programme. Veteran Centric Reform is a large-scale, transformational programme of works that will modernise and improve services to veterans and their families. I was involved to the project teams that transformed; * DVA, Open Arms, veteran feedback portal * DVA, Nominated Representative operational framework I was a lead analyst with the Veteran Centric Reform programme. Veteran Centric Reform is a large-scale, transformational programme of works that will modernise and improve services to veterans and their families. I was involved to the project teams that transformed; * DVA, Open Arms, veteran feedback portal * DVA, Nominated Representative operational framework



Data Action

• Australia
• Financial Services
• 200 - 300 Employee

• ICT Systems and Process Analyst

  • Jul 2017 - Aug 2018

  A Business Process Analyst (BPA) is a specialty Business Analyst Role that involves “thinking processes”. BPAs draw inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements. A Business Process Analyst typically has the ability to structure a large amount of information within a process framework.This role required me to map existing processes and design improved ones. Business Process Analyst is to interpret business requirements for understanding, development and design by IT staff. Skillset and competencies:• Have expert knowledge of process mapping and business process reengineering. • Analyse business processes and workflows with the objective of finding out how they can be improved or automated. • Facilitate process workshops, and document any information elicited using process maps and business requirements documents. • Be involved in documenting procedures and presenting new process designs to stakeholders for discussion and decision• Managing process change• Leading process redesign workshops• Educating business users responsible for managing and operating business processes• Monitoring, measuring and providing feedback on process performance• Applying knowledge of business process modelling notations (BPMN) to documenting processes.Software tools to support this role, included:• Bizagi BPMN (business process modeller and engine)• InRule• SQL• Sharepoint• Lucidchart• EpiServer CMS• Jira• Confluence• Jama• Office 365• Pluralsight• Camtasia• Asana• Notepad++

• Business Analyst

  • Jul 2012 - Aug 2018

  Specialist advice to customers and to DA teams on system capabilities that will enhance business processes. Produce test documentation and execute on Data Action developed systems ensuring the delivered functionality meets the customer’s requirements according to approved requirements and/or design documentation.• Eliciting and document business and system requirements from customers using a variety of techniques such as workshops, process flow analysis, interviews, document analysis and use cases.• Critical evaluation of information gathered from multiple sources, reconciling requirements conflicts, decomposition of high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs.• Contributing to the design and development of a business solution that typically but may not entirely involve technology solutions.• Working closely with other business analysts as well as designers, developers, support analysts, test analysts and end users to ensure technical compatibility and user satisfaction.• Providing guidance and advice to Data Action staff and to new and existing customers in the use of the DA products in specialist areas such as product setup and fees• Developing test documentation as a result of design documentation or defect description interpretation.• Executing test cases against test documentation.

• Learning And Development Specialist

  • Jul 2012 - Aug 2018



Bendigo and Adelaide Bank

• Australia
• Banking
• 700 & Above Employee

• Relationship Manager

  • Dec 2011 - Jul 2012

  Specialist role responsible for portfolio maintenance of high net worth clients. Proactive and exceptional customer service covering term deposits as well as overall financial relationship held with the bank.

• Team Manager

  • Jan 2011 - Dec 2011

  National consumer credit lending & credit assessment team manager.

• Senior National Lending Consultant

  • Feb 2009 - Dec 2011

  End to end loan application handling and processing for Bendigo and Adelaide Bank customers, nationally. Responsible for a pipeline of applications involving all consumer lending products, e.g.; home loan, personal loan, car loan, credit card, etc.. and insurance products; e.g.; general insurance, loan protection insurance.



Origin Energy

• Australia
• Utilities
• 700 & Above Employee

• Team Leader - National Sales Operations

  • Dec 2007 - Jul 2008

• Learning and Development Facilitator

  • Jul 2007 - Dec 2007

  Role created in support of the Managed Evolution project; a national and large scale project for the implementation of Siebel, customer relationship management system.Design & delivery of multiple training modules to support multiple business unitsUser Acceptance TestingCollaboration with Business Analysts/Developers to fine tune production model.Advanced interpersonal skills requiredDelivery audience of 1,000 staff in Adelaide & MelbourneAverage audience of 20 people per session

• National Sales Operations SME

  • Jul 2006 - Dec 2007

• Call Centre Customer Service - Moves and Retention Sales

  • Jul 2005 - Jul 2006

  Electricity and Gas customers, nationally.

• Natural Gas Inbound Call Centre Consultant

  • Aug 2004 - Jul 2005



Bluize

• Australia
• Hospitality
• 1 - 100 Employee

• Technical Support and Implementation Consultant

  • Mar 2001 - Jul 2004



Next Byte

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Small Business Management Trainee-ship (TafeSA)

  • Feb 1998 - Nov 1998