Experience

ProTen Services - Contractors & Surveyors

• United Kingdom
• Construction
• 1 - 100 Employee

• Office Administrator

  • Nov 2016 - Apr 2018

  Although this role initially started in tandem with my previous role this has grown into full time. My many duties include: - looking after the fleet of vehicles (making sure that services and MOT's are booked in without disrupting existing work) - Maintaining Surveyor and Operative workwear (making sure stock levels are recorded, ordering new when needed) - Issuing company guarantees once work is completed. - Completing stationary orders and making sure that these are… Show more Although this role initially started in tandem with my previous role this has grown into full time. My many duties include: - looking after the fleet of vehicles (making sure that services and MOT's are booked in without disrupting existing work) - Maintaining Surveyor and Operative workwear (making sure stock levels are recorded, ordering new when needed) - Issuing company guarantees once work is completed. - Completing stationary orders and making sure that these are fulfilled. - Handling insurance claims mainly relating to motor accidentsand thefts. - Recently, a new computer system has been installed at Head Office and I have been heavily involved in the production of training materials for this system.

• Maintenance Coordinator

  • Apr 2015 - Nov 2016

  Leigh on sea This role was very similar to my previous role with my previous employer except that these jobs would coincide with the core business of Damp Proof Course work. We would need to liaise with both domestic and commercial clients as well as our internal Contracts team to ensure that all work would go smoothly.



Tylerbright Maintenance Limited

• United Kingdom
• Facilities Services

• Maintenance Administrator

  • Sep 2013 - Mar 2015

  Primary role was to ensure that all maintenance work was carried out in a swift manner and with minimal disruption to all parties. This ranged from small jobs such as fixing a door to the larger jobs of rendoring whole sides of houses. Work was carried out for both domestic and commercial clients so an understanding of both these sectors was essential.



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Assistant

  • Oct 2012 - Sep 2013

  Southend on Sea, United Kingdom Main role was to familiarise myself with all the tariffs and packages that EE offered and to then assist customer in selecting the right package that suited them the best. There was also an element or tech support involved on the actual devices themselves. This ranged from software related issues to simply setting the correct date and time. Although my time with EE was very short, it opened my eyes to the world of retail.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Disputes Officer

  • Aug 2008 - Apr 2011

  Southend on Sea, United Kingdom Mail role was to help HSBC credit card holders with any disputed transactions. Other responsibilities included: - acting as one of the main referral points for the 1st Stage Disputes team in Vizag and the Fraud Inbound Telephony team in Bangalore, India as well as the disputes team in Southend-on-Sea and Birmingham. - Training and mentoring newcomers to the disputes team. Providing them with a detailed training plan and making sure that, at every step of the way, they were never left… Show more Mail role was to help HSBC credit card holders with any disputed transactions. Other responsibilities included: - acting as one of the main referral points for the 1st Stage Disputes team in Vizag and the Fraud Inbound Telephony team in Bangalore, India as well as the disputes team in Southend-on-Sea and Birmingham. - Training and mentoring newcomers to the disputes team. Providing them with a detailed training plan and making sure that, at every step of the way, they were never left on their own. I was also very fortunate to be able to undertake 3 training assignments during my time at the bank. Two of these were in our offices in Hyderabad, India with the third being held in Birmingham. For each assignment suitable training plans and procedures had to be written up and put in place. Training had to be given with assessments held at regular intervals to make sure each and every operator was fully trained at each step of the way.

• Fraud Technical Officer

  • Mar 2005 - Aug 2008

  A sideways move took me out of the day to day role of dealing direct with fraudulent credit card disputes and onto the Technical Team. I had many duties whilst on this team which included: - Dealing with all referrals from the Fraud Detection teams in Bangalore and Hyderabad, India, as well as the team in Southend on Sea and London. - Ensuring that any bulletins from Visa and MasterCard were cascaded to all teams affected. - Highlighting any training requirements and making sure that… Show more A sideways move took me out of the day to day role of dealing direct with fraudulent credit card disputes and onto the Technical Team. I had many duties whilst on this team which included: - Dealing with all referrals from the Fraud Detection teams in Bangalore and Hyderabad, India, as well as the team in Southend on Sea and London. - Ensuring that any bulletins from Visa and MasterCard were cascaded to all teams affected. - Highlighting any training requirements and making sure that the appropriate training was given.

• Fraud Disputes Clerk

  • Jul 2003 - Mar 2005

• Disputes Clerk

  • Feb 2001 - Jul 2003

  This was mainly an administrative role within the Credit Card Disputes Team. Main duties included: - Inputting daily time sheets in order to produce daily MI which would need to be sent to senior management. - Dealing with the lost balance report. This contained all transactions which had posted to a lost status card. Each transaction would need to be assessed for potential fraud and then transferred over to the new credit card if necessary. - Sorting out all post received into… Show more This was mainly an administrative role within the Credit Card Disputes Team. Main duties included: - Inputting daily time sheets in order to produce daily MI which would need to be sent to senior management. - Dealing with the lost balance report. This contained all transactions which had posted to a lost status card. Each transaction would need to be assessed for potential fraud and then transferred over to the new credit card if necessary. - Sorting out all post received into the department and making sure it is all scanned onto the main computer system.