Experience

Guardian Building Products

• United Kingdom
• Construction
• 1 - 100 Employee

• Assistant Operations Manager

  • Jun 2022 - Present



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Team Manager

  • Feb 2019 - Jun 2022

  Gift Card Team Manager

• Order Management Technician

  • Nov 2015 - Jun 2022

  Working within the heart of the operation and site in the “Flow Room” overseeing and amending orders in all stages of their journey through the warehouse. My day to day responsibilities include:• Experience and expertise in WMS Red Prairie from operative level (picking, packing and despatching) management level (creating reports, monitoring progress ensuring targets are hit which influence KPI's across the site) and control level (updating, progressing and managing all orders through the site).• Monitoring the progression of all orders coming into the site.• Deal and make adjustments to Metapack issues if needed.• Influence the release and flow of orders through the site, ensuring they arrive to the right place and the right time in sequence.• Provide vital statistics to the current status of orders hourly to support the managers in their decision making which is also placed on purposely made dashboards to display this information.• Liaising with all departments to chase up outdated and problematic orders and find a solution to clear dated records.• Making changes to both BPM and FTS data of stock.• Use and comprehensive knowledge of two comprehensive Warehouse systems (WCS ANT & Red Prairie) to ensure orders are completed on time.• Investigate into problem orders, such issues could include, incorrect address, dimensional issues, stock level inaccuracy, despatch timings, SKU setups and automotive issues. • Help develop, oversee and manage new releases to the systems and ensure the new changes and drops run smoothly and effectively, creating SOP's, working side by side with the test analysts to find any defects or errors which may arise, giving an in depth view from both an operative level to control level, then broadcast the new releases to the site. • Contact customer services to resolve issues if needed.

• Operational Change Agent

  • Nov 2014 - Nov 2015

  As a Change Agent supporting M&S to improve how we work up until ‘Peak’ 2015 I have several key responsibilities:• To represent the ‘Pick’ operational area. This includes helping understand what improvements are required and helping implement solutions which improve ways of working.• To design and produce communications material. This involves a range of media, for example posters, briefing documents and hand-outs (note: this is often in consultation with the communications team, seeking direction where appropriate).• To have a ‘solutions focused’ attitude, constantly striving to improve things, challenge processes which are ‘broken’ and understand how we can continually improve ways of working within the operational environment.• Liaising with representatives from all areas. This includes Heads of Department, Functional Area Managers, Team Leaders and Operatives. I am confident and articulate when talking about change and improvement activity and am now very comfortable liaising with colleagues from all levels of the business.• Supporting the Change Team Leader and Manager with ongoing initiatives as required. I am flexible and adaptable, comfortable taking on new tasks at short notice if and when required and work very well under pressure.• Documenting training requirements where change will impact on the day-to-day operation, liaising with colleagues in the training team as required.

• Operational Support Operative

  • Jul 2013 - Nov 2014

  Overseeing and influencing troublesome and possibly problematic orders to ensure that they are resolved and completed on time. Providing timely data and reports for management. assisting colleagues with any issues they face.• Providing vital hourly figures to gauge and improve current pick performance to ensure optimum efficiency and operational effectiveness.• Controlling, monitoring and managing orders using two comprehensive warehouse management systems (Red Prairie and ANT WCS) to ensure smooth and efficient picking.• Problem solving, including issues with orders, stock and general operations.• Delegating manual and automated pickers to maximise KPIs of the colleagues and the department.



Quadrant visual solutions

• Logistics Coordinator

  • Dec 2012 - Sep 2013

  Heavily involved with creating purchase and sales orders for academies, schools, and corporate businesses for their AV needs. Other responsibilities include; timekeeping of orders and organisation of orders from collating stock to dispatch. In my time I gained a strong understanding in logistical operations and became a knowledgable employee who is strong and confident in talking to suppliers and customers.• Creating purchase orders using the warehouse management system ‘Exchequer’.• Picking, packing and despatching of sales orders.• Stock audit and control.• Chasing purchase orders and delivery dates with suppliers.• Building and consolidating orders for large scale installation projects