Account Executive

• Feb 2023 - Present

Automotive Claims Adjuster

• Mar 2022 - Jan 2023

Customer Service Representative

• Jun 2021 - Mar 2022

Project Manager

• Nov 2019 - Oct 2020

Ontario Sailing is the sport governing body for sailing in the province dedicated to developing lifelong sailors in Ontario by way of programming through Clubs & Schools. • Managed the Boom Sailing Program; a mobile program which has multiple units that travel around the province teaching sailing. • Managed/recruited 16 individual Host Sites for program delivery o Optimized date scheduling for individual program success • Customer Retention: Built relationships with host contacts clarifying expectations and deliverables • Managed recruitment/ hiring for program leadership and support roles - Totaling three staff • Led the Social Media presence for the organization o Built a more engaging presence online resulting in a 14.4% growth in followers across Facebook, Instagram, and Twitter over the year • Coordinated and coached an able sail program for sailors with cognitive and physical disabilities • Organized our presence at the Toronto International Boat Show o Received online feedback indicating our positive impact o Spoke multiple times at the show on how to get into sailing Show less

Program Manager

• Nov 2017 - Nov 2019

Sailing program of 60+ athletes per week, and 9 staff, focused on delivering a safe and fun learning environment • Led the hiring and recruitment • Facilitated instructor development prior to and throughout the sailing season through training: o Effective coaching methods (on and off the water) o Effective customer service skills o Gave ongoing feedback – positive and constructive to help foster new and senior staff development • Added a new programing for adults • Customer Retention – Communicating to both parent and athlete; ensuring that the experience delivered is in line with our programs objectives and one that meets their expectations – tracked through surveys and personal communication. • Led the social media presence and online advertising through online platforms including Facebook and Google AdWords campaigns • Setup and managed our use of the online e-commerce platform Checklick (A national platform that allows for program registration and student evaluation in one location) o Program marketing o Backend support for customers • Used the Customer communication/marketing platform Constant Contact for weekly program updates. • Increased retention, enrolment and revenue by 20% year over year Show less

Alpine Ski Racing Coach

• Dec 2013 - Mar 2018

Head Coach

• Jun 2015 - Oct 2017

Sailing program of 50+ athletes per week and 8 Staff, focused on delivering a safe and fun learning environment • Trained and managed a group of eight staff • Coordinated pre-season staff training and evaluated program success throughout each session • Maintained all equipment from sail boats to coach boats – Totaling over 40 boats • Worked with an e-commerce platform called E-registernow • Used Checklick to evaluate students and manager sailor progression. • Coordinated all level progressions to a high standard of a 66% pass rate – by tracking individual student progress • Led the social media presence/ advertising through online platforms such as Facebook and Instagram • Increased enrolment by 11%, and 13% over two years resulting in a full program with waiting list in my final year Show less

Skilled Labourer

• Apr 2015 - Jun 2017

Sailing Instructor - Head Instructor

• Jun 2011 - Sep 2014