Experience

Army IT Civilian Service

• United States
• Armed Forces
• 1 - 100 Employee

• GS-12

  • Nov 2020 - Present



ManTech International Corporation

• San Antonio, Texas Area

• Field Services Engineer

  • May 2017 - Nov 2020



CACI International Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• DCGS-A Lead Electronics Techinician

  • Dec 2012 - May 2017

  Provided field engineering, general and depot level maintenance support to all Distributed Common Ground System- Army (DCGS-A) intelligence networks and support systems in accordance with ARMY and DOD standards with minimal downtime and to specific consumer requirements.• Conducted warranty claims for DELL, IBM, HP, HITACHI, DATA DOMAIN, APC, NET APP and other associated DCGS-A vendors.• Conducted part replacement and coordinates shipment of replacement parts• Perform service calls with service technicians from IBM, DELL, Hitachi, NET APP andData Domain.• Declassified equipment for proper disposal and turn-in of legacy and/or non-operational equipment into unit logistics personnel,• Returned equipment to DCGS-A support team for refit and restoration to initial system configuration and baseline standards• As the senior technician, worked without established procedures, performing a wide variety of nonstandard complex tasks in the electronic, mechanical, electro-mechanical, or optical areas.• Hardware Support (design, layout, testing, installation, deployment, system administration and maintenance) of servers, workstations, printers and peripherals in Windows and Linux environments.• Accomplished the job in a timely manner, provides quality work and continually strives to increase technical, business, and interpersonal knowledge.• Provided feedback to unit personnel when results are at or below expectations and identifies key issues and provided a clear course of action. Show less

• Lead Electronics Technician

  • Apr 2011 - Dec 2012

  • Train and or supervise new technicians with standard shop procedures and maintenance on equipment.• Maintain and Troubleshoot down to component level T-Lite and D-Lite Trojan, DRT, Windows based servers, Routers, Switches, RAIDs, Laptops, PCs, Encryption equipment, and various other electronics equipment.• Build and install Trojan Switch Extension racks, install Fiber and Ethernet connections from a commercial line to the Trojan Switch Extension rack.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Helpdesk/Systems Administrator

  • Apr 2008 - Apr 2011

  • Supervise help desk section as a member of the Information Technology Directorate of the National Security Agency/ Central Security Service• Act as a network and system administrator for Unclassified, Secret, and Top Secret networks containing over 400 servers and 3800 clients• Provide hardware support for Dell, Sun, and Netapps systems, clients and servers• Maintain and troubleshoot issues for Windows, UNIX, and Linux environments• Train technicians to perform duties as a help desk representative Show less

• 33W Systems Integrator/Systems Administrator/Electronics Technician

  • Dec 2004 - Apr 2011

  • Maintained several mission systems to include GBS, DVBRCS, Trojan Spirit, and JMICS• Maintained continuous communications path by troubleshooting equipment and working with many front end sites• Provided Nipernet, Sipernet, and JWICS network support.• Trained and supervised Iraqi personnel• Repaired commercial electronics to include laptops, televisions, and gaming consoles• Maintained multiple Trojan Lite and CRS mission systems• Acted as network administrator for unclassified, secret, and top secret networks• Supervise help desk section as a member of the Information Technology Directorate of the National Security Agency/ Central Security Service• Act as a network and system administrator for Unclassified, Secret, and Top Secret networks containing over 400 servers and 3800 clients• Provide hardware support for Dell, Sun, and Netapps systems, clients and servers• Maintain and troubleshoot issues for Windows, UNIX, and Linux environments• Train technicians to perform duties as a help desk representative Show less