Experience

Deployed Resources, LLC

• United States
• Armed Forces
• 200 - 300 Employee

• Project Manager

  • Mar 2021 - Present



Agility Recovery

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Director - Field Operations

  • Jan 2018 - Jan 2021

  Responsible for Field Operations and developing strategies for asset sourcing, physical disaster recovery services, and cost reduction to support growth and increase operational efficiencies. Led a field-based/remote team of 10 with $4M total budget and no negative turnover through a 3-year period.• Implemented guaranteed access programs with key vendors ensuring access to recovery assets for customer disaster recovery and crisis response, cutting operating costs by 30% over 4 years while increasing availability and meeting a 20% increase in service requests.• Designed and oversaw refurbishment program for ageing equipment, bringing outdated equipment back into circulation and reducing ongoing maintenance costs by 15%.• Slashed delivery times for key assets from 72 to 48 hours that enabled an enhanced product offering and lead to achieved sales quotas in 2019.

• Sales Engineer

  • Apr 2017 - Jan 2018

  Brought over from Operations to provide technical expertise to the Agility sales organization, review/refine existing processes and update proposal/contract paperwork. Focused on decreasing proposal to contract turnaround time and driving sales growth.• Developed and led implementation of new processes focused on improved sales operations efficiencies and customer experience.• Provided SME support during sales calls to assist in deal closing with a 50% success rate.

• Mobile Operations Specialist

  • Apr 2013 - Apr 2017

  Moved from customer facing project management into Operations to add customer facing experience and assist in improving overall satisfaction and retention rates regarding product delivery across the whole Operations team.• Assisted in providing customer service training to other members of the operations team.• Maintained 24-hour readiness to deploy to customer recovery sites in the event of a business interruption or other disaster/crisis event and led boots-on-the-ground support to over 20 customer crisis responses.• Coordinated logistics to provide contracted assets to multiple customers simultaneously during regional disaster events, such as hurricanes (Harvey, Irma, Nate), winter storms, and wildfires. Most notable in 2017 when over 140 generators and associated fuel supplies were provided to 125 customers over a 2-week period.

• Lead Project Manager - DR/BC Testing & Recovery

  • Feb 2009 - Apr 2013

  Customer facing project management position, involving managing and delivering disaster recovery/crisis response solutions to customers across the United States, both for drill/exercise scenarios and for real-world disaster events.• 100% recovery/response success rate and achieving 99% delivery SLA success rate.• Managed 200+ test/drill events and 400+ recovery/response events.• Led the team in generating $3000+ revenue per month through identifying additional customer needs through disaster/crisis drills and responses.• Developed comprehensive training documentation for the position, mentored new hires and, from 2011, provided 24/7 escalation and leadership support to the rest of the 8-person team.



Council on Education in Management

• Human Resources
• 1 - 100 Employee

• Sales Director

  • Sep 2004 - Aug 2006



Informa Connect - Finance

• United Kingdom
• Events Services
• 1 - 100 Employee

• Sales Manager

  • Mar 2001 - Aug 2004