Ben Ponce
Operations Systems Manager at Sales Hero- Claim this Profile
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Bio
Credentials
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Digital Marketing Certified
HubSpot AcademyFeb, 2022- Nov, 2024
Experience
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Sales Hero
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Administrative and Support Services
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1 - 100 Employee
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Operations Systems Manager
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Jul 2023 - Present
As an Operations Systems Manager, I am responsible for overseeing the efficient operations of LinkedIn and email systems within our organization. In addition to managing these systems, I am also responsible for resolving technical issues both internally and with our clients. My role requires a combination of technical expertise, strong problem-solving skills, and effective communication to ensure smooth system functioning and exceptional customer satisfaction. Key Responsibilities: System Management and Supervision: -Oversee the day-to-day operations of LinkedIn and email systems, ensuring their stability and optimal performance. -Develop and implement processes and procedures to maintain efficient system workflows. -Monitor systems, performance metrics, and user feedback to identify areas for improvement. -Act as the primary point of contact for technical issues related to LinkedIn and email systems, both within the organization and with external clients. -Analyze and troubleshoot complex technical problems, coordinating with relevant teams to identify and implement solutions. -Ensure timely resolution of technical issues to minimize disruptions and maintain high levels of client satisfaction. -Maintain accurate records of issues, solutions, and follow-up actions for future reference and continuous improvement. Client Relationship Management: -Collaborate with clients to understand their system requirements, provide technical guidance, and address any concerns or issues. -Serve as a liaison between clients and internal teams, ensuring effective communication and efficient problem resolution. -Proactively identify opportunities for system enhancements or customized solutions to meet client needs and improve overall satisfaction. Show less
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DevArt - An Outsourcing Organization
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Philippines
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Outsourcing and Offshoring Consulting
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Co-Founder and Marketing Director
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Dec 2021 - Present
DevArt helps professionals to get a remote job to help them get out of the usual 9-5 scheme. In today's era work-life balance is the priority. We might not give them the complete work-life balance they wanted but we promise that it would be better than the usual 9-5. For our clients, we can assure to connect you to the best talent there is, not just skills-wise but attitude-wise too, we will make sure that they are enthusiastic and eager to work with you. We do this by directing any salary transaction between our client and our talent. That's right we don't take any deduction/commission from the talent we connect to our clients, we just want to see them have the salary they dream of. Hire someone now: *Sales Development Representative *Data Entry and Database Specialist *Website Developer *Lead Generation Specialist *Customer Service Representative *Content Writer *Social Media Manager Show less
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Metro CSG
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Lead Generation Specialist
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Dec 2022 - Jun 2023
Handling the centralized marketing of MetroCSG and its partners. *Qualifying potential leads across the B2B space *Setting up an initial touch-base with potential clients *Generating and setting up appointments for the Sales Team *Using LinkedIn, Email, and Telemarketing for marketing outreach Handling the centralized marketing of MetroCSG and its partners. *Qualifying potential leads across the B2B space *Setting up an initial touch-base with potential clients *Generating and setting up appointments for the Sales Team *Using LinkedIn, Email, and Telemarketing for marketing outreach
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Callbox Inc
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United States
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Marketing Services
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300 - 400 Employee
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Sales Development Representative
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Jun 2021 - Dec 2022
As a Sales Development Representative (SDR) focused on the APAC market in the B2B space, my role is to generate qualified leads and contribute to revenue growth for our organization. I am responsible for implementing various strategies, including telemarketing, email marketing, and LinkedIn marketing, to identify and engage potential customers. Additionally, I conduct marketing research to support our sales efforts. My day-to-day responsibilities involve: -Lead Generation: I proactively seek out and target potential customers in the APAC market, with a specific focus on B2B organizations. By analyzing market trends and industry insights, I identify promising leads to pursue. -Outbound Prospecting: Utilizing telemarketing techniques, I reach out to prospects, initiate meaningful conversations, and determine their interest and fit for our products or services. I aim to gather essential information and qualify leads for further engagement by our sales team. -Email Marketing: I develop and execute targeted email marketing campaigns to nurture leads, promote our offerings, and create engagement. By crafting compelling email content and leveraging marketing automation tools, I aim to capture the interest of potential clients and move them along the sales funnel. -LinkedIn Marketing: Leveraging the power of LinkedIn and other relevant platforms, I identify key decision-makers and build relationships with potential clients. Through personalized messaging and engagement on relevant industry groups, I initiate conversations, showcase our value proposition, and generate interest in our solutions. -Marketing Research: I conduct thorough market research to gather insights into our target audience, competitors, and industry trends. This information helps refine our sales strategies, identify new opportunities, and stay ahead of market dynamics. Show less
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Education
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2017 - 2019
University of Mindanao
Senior High School, Science, Technology, Engineering, Mathematics
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