Experience

Lifeline WA

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Head of Digital Crisis Support Services

  • Oct 2023 - Present

  Australia A Member of Lifeline Australia https://wa.lifeline.org.au/



La Trobe University

• Australia
• Higher Education
• 700 & Above Employee

• Researcher Phd Candidate

  • Mar 2018 - Present

  Australia https://scholars.latrobe.edu.au/boxford Ben's academic background spans across 4 Australian Universities. PhD Part Time Candidate (LTU) Current (2018-Expected 2025), Master of Education (ECU), Bachelor of Professional Studies (Murdoch Uni), Bachelor of Teaching (CDU). A current part time PhD graduate researcher (approved candidature, confirmation completed, ethics approved, mid-candidature completed, expected 2025) in the School of Education. La Trobe University… Show more https://scholars.latrobe.edu.au/boxford Ben's academic background spans across 4 Australian Universities. PhD Part Time Candidate (LTU) Current (2018-Expected 2025), Master of Education (ECU), Bachelor of Professional Studies (Murdoch Uni), Bachelor of Teaching (CDU). A current part time PhD graduate researcher (approved candidature, confirmation completed, ethics approved, mid-candidature completed, expected 2025) in the School of Education. La Trobe University. Supervised By: Emeritus Professor Terri Seddon and Dean of Education, Professor Joanna Barbousas. Thesis Titled: 'How have the effects of governing discourse in Universities shaped the situated learning of academics and professional staff?' Researcher: The study takes the researcher’s position from primarily an educationalist, adult learning practitioner, to a sociologist speaking into the field of education policy and management. Background: As the Director of Customer Experience (2017-2019) for La Trobe, his team and work have been aimed at ensuring a personalised, agile, responsive and connected customer engagement (students, staff, community, partners and visitors) of all campus locations at La Trobe University. The goal of increased student national satisfaction rankings (SES Student Experience Survey) as part of the overall educational experience of the Australian Governments, QILT (Quality Indicators for Learning and Teaching) technology and comparative assessment across all 42 universities. Also staff satisfaction increases measured by UNIFORUM rankings. Method: The PhD investigation relates to this work, comparing 2 Australian Universities, 1 high ranking and 1 lower ranking for QILT-SES and the effects of the workplace structures on the staff (academic and professional) and with what affect on their situated learnings? The study applies the Theoretical lens of 'Situated Learning' and 'Qualitative Research' methodology via interviews of tenured staff from each case study university.

• Director Customer Experience

  • Jun 2017 - Jun 2019

  Melbourne, Victoria - Australia H.Ed. DESE.



PROBE Group

• South Africa
• Services for Renewable Energy
• 1 - 100 Employee

• Director Operations

  • Sep 2021 - Oct 2023

  Australia Services Australia (formerly DHS & DSS) #ProbeCX



Communicare Inc

• Mental Health Care
• 1 - 100 Employee

• Director Education, Employment & Training

  • Jun 2019 - Sep 2021

  Australia DESE. D.o.E. DTWD. AISWA. RTO. TAC.



Curtin University

• Australia
• Higher Education
• 700 & Above Employee

• Director Student Centre & Project Lead Curtin Connect

  • Jun 2015 - Jun 2017

  Perth, Australia. H.Ed. DESE.



Bethanie

• Belgium
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Customer Operations & Engagement

  • Jul 2013 - Jun 2015

  Australia DOHA. HACC. D.o.H. DVA.



Western Power

• Australia
• Utilities
• 700 & Above Employee

• Section Head Customer Service & Relief Section Head Connections

  • Jul 2011 - Jul 2013

  Australia



Geographe

• Australia
• Mining
• 1 - 100 Employee

• National Sales & Marketing Manager

  • Aug 2008 - Jul 2011

  Australia



Silver Chain Group

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Senior Manager Customer Operations

  • Sep 2005 - Aug 2008

  Australia DOHA. HACC. D.o.H. DVA. CRCC.



Homeloans Ltd

• Australia
• Financial Services
• 1 - 100 Employee

• National Client Services Manager & National Operations Manager

  • Oct 2002 - Sep 2005

  Australia



Racing & Wagering WA (RWWA)

• Manager Customer Service & Contact Centre

  • Nov 2000 - Oct 2002

  Australia



Swan Taxis Western Australia

• Australia
• Taxi and Limousine Services
• 1 - 100 Employee

• Executive Manager Operations

  • Nov 1997 - Oct 2000

  Australia D.o.T. DEETYA. RTO. TAC. TIA.

• Manager Education & Employment

  • Jun 1995 - Nov 1997

  Australia DESE (formerly DEETYA. DEET).



Northern Territory Police, Fire and Emergency Services

• Australia
• Law Enforcement
• 100 - 200 Employee

• 1st Class Constable Darwin. OIC Compol. Education . Katherine.

  • Jun 1990 - Jun 1995

  Australia