Experience

Cloud Software Group

• United States
• Software Development
• 700 & Above Employee

• Site Reliability Engineer

  • Jun 2021 - Present

  • Work within a team that manages Cloud Software Group's WebFOCUS environments • Successfully deployed within Azure and AWS • Implemented system updates and product updates using Ansible, Terraform and GIT • Work within a team that manages Cloud Software Group's WebFOCUS environments • Successfully deployed within Azure and AWS • Implemented system updates and product updates using Ansible, Terraform and GIT



ibi | Information Builders

• United States
• Software Development
• 500 - 600 Employee

• Advanced Technical Services Manager

  • Sep 2019 - May 2021

  • Managed staff of customer support engineers for Information Builders Cloud offering• Responsible for configurations accessing Cloud and on premise resources• Responsible for implementing Single Sign on configurations with various SAML and OpenID Connect IDPs• Successfully led cross department escalation team, working closely with Engineering and Site Reliability teams• Assisted in all aspects of Proof of Concepts within the Information Builders Managed cloud

• Product Manager of Security, Administration

  • Jan 2009 - Aug 2019

  • Initiated Application Security and Web Vulnerability Management Program • Developed Security SDLC, focusing on OWASP top 10 vulnerabilities • Worked with Engineering team to implement Static Application Security Testing program • Worked with QA team to implement Dynamic Application Security Testing program • Reviewed security findings with team, prioritized and fixed those vulnerabilities• Managed third party security audits, to evaluate and confirm in house SDLC process• Developed product security documentation and security implementation best practices• Developed product security features: • Authentication providers, such as SAML, OIDC, IWA, Kerberos, AD, LDAP • Authorization with external providers • Web vulnerability defenses• Collaborated with technical support team, field personnel and customers to prioritize product features and bugs to address them in our product roadmap• Adhered to Agile process of software development, using Jira and Confluence Show less

• Manager of Strategic Support Team

  • Jan 2002 - Dec 2008

  • Managed high performing team of 5 people• Reproduced Customer problems and prioritized bugs with the Engineering team to fix• Engaged in Proof of Concepts to assist in providing solutions to prospective customers• Developed content for internal technical news letter articles• Developed and assisted in technical training

• EDA/SQL Support Manager

  • 2000 - 2002

  • Managed team of 12 people• Supported EDA/SQL middleware product• Assisted customers in installation, use, and Proof of Concepts• Reproduced bugs, prioritized them for the Engineering and QA team to fix and test• Worked on operating system such as Unix, Linux, Windows, OS/2, MVS/TSO, VM

• EDA/SQL Support Consultant

  • Oct 1995 - 2000

  • Provided technical support for Middleware/Client Server product running on various platforms such as Windows, Unix, and Mainframe • Assisted customers in installation, configuration, and usage of these products



CGS Computer Associates

• Technical Director

  • Jan 1995 - Oct 1995

  • Researched and acquired customer project requirements• Recruited talent to meet those requirements • Initiated program to establish a pool of resources that could be used for customer projects

• FOCUS Software Consultant

  • Jul 1994 - Jan 1995

  • Maintained VM FOCUS application used by financial analysts and marketing team, by major NY Bank• Modified existing procedures to enhance system usage and efficiency• Worked with business users to define and implement additional reports• Worked with business users to understand current product features, to move to new platform• Verified integrity of data obtained from other systems in the bank



ibi | Information Builders

• United States
• Software Development
• 500 - 600 Employee

• Senior Project Leader

  • Sep 1992 - Jul 1994

  • Responsible for solving technical issues of a team that maintained Information Builders' products and interfaces under various Unix and mid-range platforms• Acted as liaison between group and Engineering and Quality Assurance teams, to assign and prioritize fixes• Created test procedures to streamline problem determination and resolution

• Technical Project Lead

  • Mar 1991 - Sep 1992

  • Administered and maintained technical support department's Local Area Network• Installed, tested, and supported network hardware and software for department's use• Trained personnel on the use and operation of the Local Area Network• Provided technical support for PC/FOCUS running on various network environments

• Technical Support Specialist

  • Jun 1989 - Mar 1991

  • Provided technical support for PC/FOCUS applications• Provided on site support for more complex problems, not reproducable in house