Experience

Beyond Retail (UK)

• United Kingdom
• Retail
• 1 - 100 Employee

• People Discovery & Development Manager

  • Jun 2020 - Present

  Managing a small team championing a culture of continuous learning and development and helping to promote employee engagement throughout the employee journey/lifecycle. Helping make Beyond Retail well-known for its dedication to developing talent and providing opportunities. Ensuring training content is kept up-to-date, is accessible to all, and that training material is consistent and standardised across the organisation. Conducting regular reviews to identify opportunities for up-skilling and cross-skill training. Identifying areas of process failure to help understand where training may be required, or where improvements to processes may first be required prior to training any required changes. Working closely with senior managers and departments to help deliver their own plans for change. Providing recommendations to managers and the wider business on various aspects to improve quality and productivity. Setting standards for people excellence and creating strategies for development of people and process knowledge. Liaise with vendors involved in training and recruitment software where relevant. Liaising with recruitment agencies involved in recruiting permanent and temporary staff, building strong relationships both internally and with external vendors.Development of job specifications and defining role requirements, working with other managers to identify future recruitment needs in advance. Develop and maintain a candidate pipeline/talent pool for current and future hiring needs. Screen candidates and conduct interviews, using an ATS system to manage intakes and drive more transparency and measurability to the recruitment process. Continuing to drive improvements towards a seamless, engaging and positive onboarding process regardless of role or department. Show less

• Admin & Purchasing Manager

  • May 2019 - Jun 2020

  Responsible for the Admin & Purchasing department, ensuring the achievement of its daily objectives and targets, in line with the company expectations. Supported and managed the performance of individual team members by utilising 1-2-1 meetings, regular feedback, performance reviews and on the job training/coaching. Handled supplier escalations raised within or outside of the department. Maintained strong communication with other department managers and the managing director to ensure cross-team operations remained optimal. Reported any operational issues or concerns to the managing director. Show less

• Sales & Purchasing Administrator

  • Jan 2017 - May 2019

  Liaised with suppliers via phone & email to ensure purchase orders were arriving on time and in full. Kept purchase order records and notes up-to-date with the latest order information. Proactively communicated any delays to customers at the earliest opportunities, offering alternatives where necessary. Communicated any purchase order issues or updates with the Goods In department and other departments across the business with administrative tasks.

• Customer Service Advisor

  • Aug 2015 - Jan 2017

  Delivered aftersales care and support to customers via phone and e-mail. Liaised with suppliers and warehouse teams to assist customers with delivery related queries.



BIG Warranties

• United Kingdom
• Insurance
• 1 - 100 Employee

• Claims Coordinator

  • Aug 2014 - Aug 2015

  Handled claims cases from ‘First Notification of Claim’ through to settlement across 4 different brands. Dealt with ad-hoc customer queries whilst maintaining a high standard of customer service. Identified and declined fraudulent claims. Provided technical support for a wide range of home appliances. Processed business invoices from both appliance repair engineers and large national retailers. Provided on the job training for new employees. Provided support for the Customer Service team.

• Retentions Specialist

  • Apr 2014 - Aug 2014

  Contacting customers who were in arrears on their insurance or maintenance plans to bring their accounts up-to-date. Also responsible for retaining business and minimise cancellations of plans.

• Sales Representative

  • Jan 2014 - Apr 2014

  Telesales - selling insurance and maintenance plans for home appliances over the phone to cold leads.



Wren Kitchens

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Store Administration Support

  • Feb 2013 - Jan 2014

  Provided administrative support to the store and its teams in the form of daily and weekly reports. Assisted customers with ad-hoc queries. Greeted customers, identifying their needs then introducing them to a kitchen/bedroom designer. Supervised deliveries, organising stock for collection or delivery from the store via a local courier. Generated sales and ordering remedial kitchen/bedroom components. Provided administrative support to the store and its teams in the form of daily and weekly reports. Assisted customers with ad-hoc queries. Greeted customers, identifying their needs then introducing them to a kitchen/bedroom designer. Supervised deliveries, organising stock for collection or delivery from the store via a local courier. Generated sales and ordering remedial kitchen/bedroom components.



The Range

• United Kingdom
• Retail
• 700 & Above Employee

• Department Supervisor

  • Jun 2012 - Feb 2013

  Supported the Department Manager to ensure daily targets were achieved. Maintained excellent product availability to maximise sales. Responsible for motivating a small team and delegating tasks to efficiently achieve daily objectives. Administrative duties including stock analysis, chasing of deliveries and resolving supplier issues and stock requests. Delivered strong customer service both on the shop floor and over the phone. Supported the Department Manager to ensure daily targets were achieved. Maintained excellent product availability to maximise sales. Responsible for motivating a small team and delegating tasks to efficiently achieve daily objectives. Administrative duties including stock analysis, chasing of deliveries and resolving supplier issues and stock requests. Delivered strong customer service both on the shop floor and over the phone.



One Stop Stores Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Shift Manager

  • Oct 2011 - Jun 2012

  Responsible for running the store in the manager’s absence including opening and closing the store. Maintaining a high level of product availability throughout the store to maximise sales. Meeting multiple daily deadlines for everyday routines. Money handling responsibilities including banking, safe checks, cash lifts and filling/emptying the ATM. Key holder and emergency contact. Responsible for running the store in the manager’s absence including opening and closing the store. Maintaining a high level of product availability throughout the store to maximise sales. Meeting multiple daily deadlines for everyday routines. Money handling responsibilities including banking, safe checks, cash lifts and filling/emptying the ATM. Key holder and emergency contact.