Experience

Leaders Romans Group

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Contact Centre Manager - Sales

  • Jul 2023 - Present

  Management of operations, staff & KPI’s of the Contact Centre within the Leaders Romans Group.

• Team Leader

  • Apr 2021 - Jul 2023

  Running a team of individuals and hitting weekly/monthly/quarterly KPI targets including valuations and instructions for branches across LRG, while developing myself and the individuals within my team.

• Assistant Team Leader

  • Aug 2020 - Apr 2021

  My role consists of having a team of individuals that I look to develop, improve and drive performance from. This is alongside providing great customer service myself with clients and hitting my weekly/monthly/quarterly KPI’s.

• Senior New Business Advisor

  • May 2019 - Aug 2020

  Generating/conducting virtual viewings for residential sales branches across Leaders and Romans also generating valuations and instructions for the offices. Developing myself & other staff members skills in sales and customer service. Learning every day about property & property services, coaching and leading a team to get to the next level.

• New Business Advisor

  • Sep 2018 - May 2019

  Employed straight from sixth form. A sales role with weekly, monthly and quarterly targets on a number of KPI’s mainly generation of valuations & instructions for the all local residential sales branches.