Experience

Wheeler Health

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Care Coordinator

  • May 2023 - Present

  Welcome and engage new patients at health center Ensure completion of health screenings and assist with social determinants of health screenings Attend local community collaborative meetings to foster relationships in the community Arrange external referrals for health center services based on patient needs Monitor patient adherence to care plan and follow up with patient, provider, and integrated care team Document care coordination efforts Support clinical best practices and patient-centered care plans to help patients reach wellness and social goals Utilize external systems to obtain relevant patient information and reports to support tracking of client activities in the community Maintain a working knowledge of the community resources available and provide appropriate referrals Provide telephonic and face-to-face support to patients to assist in navigation of health system and learning self-management goals Show less



NFI Massachusetts, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Clinical Case Manager

  • Oct 2022 - Mar 2023

  Facilitated communications between the various parts of clients' teams including internal team members as well as external collaterals such as parents and state social workers with a caseload of 20+ clients at an IRTP including weekly updates to collaterals and day-to-day coordination of informationGuided the intake process of new clients including ensuring all relevant consent and release documents get signed by the appropriate members of a client's teamPerformed assessments on new intakes including MAYSI-2 and TSCCRan groups for clients weekly at minimum to help enrich residential structureScheduled and booked visits and off-grounds passes for eligible collaterals, requiring an understanding of who is and is not allowed to visit and take clients off grounds and in what context relevant to the particular caseDeveloped various tools and documents for keeping track of visits and passes to make sure not to double book rooms or clients, to make the information on who had what booked where and when readily available to team members in a legible and digestible, especially for residential staffFacilitated daily meetings for the sharing of information between internal team membersResponsible for taking notes at aforementioned daily meetings as well as various others such as monthly treatment team meetings and internal discussion and planning meetingsResponsible for uploading various documents into agency electronic health system as well as performing monthly audits on the EHS to ensure the team is documenting services correctlyMet with each client weekly at minimum to build rapport, check-in on needs, and perform "TRAC" assessmentProvided rudimentary technical support to internal team members - I'm pretty handy with computers Show less

• Residential Supervisor

  • Oct 2021 - Oct 2022

  C​oordinated shifts, including delegating responsibilities to on-shift staff, planning & executing group activities for the day, communicating with administration when necessary, ensuring youths’ appointments were kept & daily paperwork completedP​rovided supervision, role-modeling and mentoring for mentally ill youth aged 13 to 18 in an intensive residential treatment program, including monitoring activities out in the communityW​orked to find ways to enrich available programming by introducing new activities on campus as well as new venues for off-site activitiesHelped to develop new systems and policies for the program to provide additional structure for the youth.Developed new tools in the form of shift and activity planners to help create a more consistent treatment environment for youth and aid fellow supervisors in organizing their shiftsH​elped to coach new hires and develop the skills of existing staff Show less



Devereux Advanced Behavioral Health

• United States
• Mental Health Care
• 700 & Above Employee

• Assistant Program Manager

  • May 2021 - Oct 2021

  Coordinated between program manager, clinical team, and staff to ensure programmatic consistency and to help address and correct problems in method as they arose Helped enact behavioral plans for resident youth in coordination with clinical team Helped manage program relationships with parents and guardians to promote a good rapport between the agency/program and those people Attended treatment meetings to give day to day perspective on youths' treatment progress and to help brainstorm interventions Coordinated shifts, including delegating responsibilities to on-shift staff, planning & executing group activities for the day, communicating with administration when necessary, ensuring youths’ appointments were kept & daily paperwork completed Provided supervision, role-modeling and mentoring for high-risk youth aged 10 to 12 in a residential placement facility, including monitoring activities out in the community Worked to find ways to enrich available programming by introducing new activities in-building as well as new venues for off-site activities Provided monthly supervisions for staff to help maintain and grow skills as well as address and correct problems with staff approach when needed Helped to coach new hires and build the skills of existing support workers Show less



Crossroads Programs, Inc

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Lead Youth Support Worker

  • Dec 2019 - Feb 2021

  Coordinated shifts, including delegating responsibilities to on-shift staff, planning & executing group activities for the day, communicating with administration when necessary, ensuring youths’ appointments were kept & daily paperwork completed Provided supervision, role-modeling and mentoring for high-risk youth aged 6 to 12 in a short term placement facility, including monitoring activities out in the community Worked to find ways to enrich available programming by introducing new activities in-building as well as new venues for off-site activities Helped to coach new hires and build the skills of existing support workers Show less



Center For Family Services

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Overnight Support Staff

  • Aug 2019 - Nov 2019

  Worked overnight to monitor youth in a placement for teenage boys Responsible for counting medications, cleaning the program, and ensuring the youth were awake and on their way to school in the morning Worked overnight to monitor youth in a placement for teenage boys Responsible for counting medications, cleaning the program, and ensuring the youth were awake and on their way to school in the morning



NFI Massachusetts, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Residential Supervisor

  • Aug 2016 - Aug 2019

  C​oordinated shifts, including delegating responsibilities to on-shift staff, planning & executing group activities for the day, communicating with administration when necessary, ensuring youths’ appointments were kept & daily paperwork completed P​rovided supervision, role-modeling and mentoring for high-risk youth in a short term placement facility, including monitoring activities out in the community W​orked to find ways to enrich available programming by introducing new activities on campus as well as new venues for off-site activities H​elped to coach new hires Show less



Becket Family of Services

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Youth Counselor

  • Aug 2014 - Jul 2016

  Provided entertaining and educational programming and mentoring for high-risk and special needs students Worked with local businesses and non-profit owners to create opportunities for students to learn important life skills and provided 1:1 coaching and support for volunteering and work sites Provided entertaining and educational programming and mentoring for high-risk and special needs students Worked with local businesses and non-profit owners to create opportunities for students to learn important life skills and provided 1:1 coaching and support for volunteering and work sites



Plymouth House Of Pizza

• United States
• Food & Beverages
• 1 - 100 Employee

• Restaurant Manager

  • Aug 2013 - Jul 2014

  Lead the daily operations of a combination pizzaria and bar with over 15 employees. Interviewed and provided training to new hires Managed company's social media presence, including successful event campaigns Acted as server, bartender, host, chef, bouncer, custodian, and delivery driver as needed Lead the daily operations of a combination pizzaria and bar with over 15 employees. Interviewed and provided training to new hires Managed company's social media presence, including successful event campaigns Acted as server, bartender, host, chef, bouncer, custodian, and delivery driver as needed