Ben McNair
Senior UX Researcher at Meta- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Foundations in Design Thinking
IDEO UOct, 2021- Oct, 2024 -
From Ideas to Action
IDEO USep, 2021- Oct, 2024 -
Insights for Innovation
IDEO UAug, 2021- Oct, 2024
Experience
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Meta
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French Polynesia
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Law Practice
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1 - 100 Employee
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Senior UX Researcher
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May 2022 - Apr 2023
• Designed and led in-depth, qualitative foundational/generative and usability research – including in-depth interviews, diary studies, longitudinal research, and concept evaluation • Advocated for and built organizational understanding of key user groups – namely, teens and young adults • Drove impact by socializing timely, consumable, and actionable research insights • Collaborated with cross-functional partners and other UX researchers to create holistic, multi- dimensional narratives combining multiple types of research and data Show less
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State Farm ®
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United States
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Insurance
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Senior Experience Researcher
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Nov 2016 - May 2022
• Planned, moderated, analyzed, and reported on in-depth qualitative research as part of ethnographic, exploratory/foundational, and usability studies for CX and UX initiatives • Led research-based design thinking activities and workshops with various audiences to promote empathy, creativity, and innovation • Advocated for customers and other user groups to influence customer-centric thinking in business initiatives. • Communicated research insights in compelling ways to internal audiences of all levels, from project teams to senior executives Show less
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Illinois State University
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United States
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Higher Education
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700 & Above Employee
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Graduate Teaching Assistant
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Aug 2012 - Aug 2014
While studying in the Department of Sociology at Illinois State University, I served as a Graduate Teaching Assistant for various undergraduate-level sociology courses.• Supported courses ranging from intro-level general education to senior capstone courses• Provided feedback and grades on student work• Held office hours to meet with students to review work, give feedback, and help resolve class-related issues• Presented original lecture material
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Community Researcher
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Aug 2012 - Dec 2012
In this role, I worked with a group of graduate students in the Department of Sociology to plan, conduct, analyze, and report on research for a community client in the Normal, IL area. The insights informed a local grocery co-op's strategy for developing trust and relationships within the community, particularly among underserved segments of the population.• Designed community needs assessment and research protocol• Carried out 1:1 interviews and led focus groups with community leaders and members • Contributed to data analysis, comprehensive written report, and data visualization• Led community presentations to publicly share findings Show less
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EPIK (English Program in Korea)
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Education Administration Programs
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700 & Above Employee
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High School English Teacher
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Aug 2011 - Aug 2012
As part of the EPIK program. (English Program in Korea), I served as a high school English teacher and school resource for advancing English language education. • Planned and taught English Conversation classes to 650 high schoolers every week • Offered tutoring sessions for other teachers who wanted to practice and improve their English conversation skills • Evaluated and judged English-language speech and writing competitions in the school district • Planned and led intensive summer/winter English language camps for first-year high school students Show less
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Catholic Charities, Inc. Jackson, MS
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United States
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Individual and Family Services
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1 - 100 Employee
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Immigration Clinic Intern
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Jan 2011 - May 2011
I supported the Immigration Clinic at Catholic Charities, Inc. in Jackson, Mississippi. • Assisted with administrative tasks • Supported Spanish-language client interactions • Contributed to planning a multicultural fundraising event I supported the Immigration Clinic at Catholic Charities, Inc. in Jackson, Mississippi. • Assisted with administrative tasks • Supported Spanish-language client interactions • Contributed to planning a multicultural fundraising event
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Millsaps College
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United States
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Higher Education
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200 - 300 Employee
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Research Assistant
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Aug 2008 - May 2009
I served as a Research Assistant in the Department of Sociology and Anthropology while studying at Millsaps College. In this role, I supported the department as a whole and individual faculty members. • Researched and wrote a quarterly department newsletter distributed to current students and alumni • Led data transfer and bibliographic work as part of large-scale faculty research initiatives I served as a Research Assistant in the Department of Sociology and Anthropology while studying at Millsaps College. In this role, I supported the department as a whole and individual faculty members. • Researched and wrote a quarterly department newsletter distributed to current students and alumni • Led data transfer and bibliographic work as part of large-scale faculty research initiatives
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Education
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2014 - 2015
The University of Manchester
Master of Arts (MA), Visual Anthropology -
2012 - 2014
Illinois State University
Master of Science (MS), Sociology -
2007 - 2011
Millsaps College
Bachelor of Arts (BA), Cultural Anthropology, Latin American Studies, Spanish -
2010 - 2010
Universidad del Salvador
Study Abroad, Communication, Journalism, and Related Programs
Community
