Experience

Universal Computer Solutions Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support

  • Sep 2018 - Present



WSP in Australia

• Australia
• Civil Engineering
• 700 & Above Employee

• IT Support Analyst

  • Apr 2018 - Aug 2018

  WSP is a global engineering consultancy, with 44000 employees worldwide. WSP acquired Opus in 2017 whom I was currently employed with. I was absorbed into WSP Australian IT team, providing ICT support to Opus legacy staff and WSP staff, assisting with transitioning Opus users into the WSP environment. Key Responsibilities• Level Two Support• Providing high quality support to users based in satellite project offices• Providing quality desktop services• Relationship Management and Teamwork• Network Troubleshooting• Opus legacy data archive and backup• Decommissioning legacy Linux servers• Transitioning users into new environment• Account Management• Preparing handover documentation for IT team • Legacy Hardware/Software management• Decommission and relocation of offices Key AchievementsDeveloped the handover documentation for the WSP IT support team to assist in supporting legacy Opus staff. Providing guidance to Opus user’s during the WSP transition phase to aid with delivering projects to clients.Collaborating with WSP IT team to successfully merge and transition Opus users into the WSP environmentSuccessfully closed out and decommissioned the Adelaide and Melbourne offices



Opus International Consultants Limited

• New Zealand
• Civil Engineering
• 400 - 500 Employee

• Senior LAN Administrator

  • Sep 2012 - Apr 2018

  BackgroundManaging the IT business requirements for 100 seats in my region which was made up of Adelaide, Alice Springs and Darwin, whilst also providing ICT & network Infrastructure support, service desk and desktop services to the wider Australian business of approximately 250 seats. Key Responsibilities:• Management of Regional IT budget• Hardware and Software management• Stakeholder management which involved travelling between Alice Springs and Darwin while based in Adelaide three times a year or whenever required.• Identifying risks to business continuity and mitigating those risks• Maintaining health and safety • Attending regular meetings with IT team and project leads to discuss strategies, and how best the IT team could service the business and ongoing projects.• Delivering company managements IT initiatives in my region.• Maintaining license server• On boarding and off boarding user accounts• Branch office connectivity• Network Infrastructure support• Complex software installs• Hardware/Software/Network Troubleshooting• Office relocation and fit outs• Virus Removal and staff training• Data backup and recovery• Build, manage and maintain file and print servers• Mobile device support• Disaster Recovery planningKey AchievementsDeliver ICT services, advice and support to meet the needs of the Opus WA, SA & NT businesses, and to ensure reliable service with minimal down-time for all employees.Assisted Regional IT Manager with delivering IT projects for both SA & NT and WA regions.- Alice Springs renovation, upgrades and setup- Replace and upgrade all infrastructure equipment for the SA & NT region- Upgrade Mitel PABX system for SA & NT region- Setup Adelaide and Darwin offices. Engaged with vendors and suppliers to fit out office to provide IT infrastructure.- Windows OS upgrade

• IT Technician

  • Sep 2005 - Sep 2012

  BackgroundBased in Auckland (NZ) providing Service Desk and Desktop services to 500 users spread across 17 offices in the Northern region.Key Responsibilities• User account Management• Basic email support• Vendor liaison (log/manage calls)• Hardware break fix• User data recovery• Hardware installations• Complex Software installs• End-user security response• Disaster Recovery Planning and Testing.Key AchievementsEducating staff on how to identify Ransomware and other malicious software, effectively protecting the integrity of the organisations data. Positive feedback from Business Managers. Always available when support is required including outside of business hours. Effective use of remote support for users working at satellite offices. Consistently being aware of single points of failure and mitigating those risks to support business continuity.



Visual Tech

• IT Services and IT Consulting
• 1 - 100 Employee

• Computer and Printer Technician

  • Jan 2001 - Sep 2005

  Visual Tech Systems provided a computer and printer repair service to the public. Visual Tech Systems also provided the HP call center help desk. in New ZealandDuties: -Computer and Printer Repairs-Faulty Parts Administrator-Liaising with vendor, computer suppliers and insurance underwriters-Diagnose fault with computer/printer, provide a quote to customer with a course of action to repair computer/printer-Report writing.



Warehouse Stationery

• New Zealand
• Retail
• 100 - 200 Employee

• Bussiness Support Sales Rep

  • Jan 2000 - Jan 2001

  Warehouse Stationery is a retail chain in New Zealand that sold office supplies and consumables, including computers and printers to the public.Duties:- Hardware, Software and Consumable sales- Data Entry - ICT Advice and Support- Inventory Control and Management- Meet sales objectives- Marketing



Gateway

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Sales Rep

  • Jan 1999 - Jan 2000

  Gateway computers is a computer manufacture based in America.Duties:- Sales representative- Meeting sales objectives for the month- Data Entry- After Sales Support (Computer and Printer/Scanner Installation)- Group Presentation (Helping consumers make informed decisions when purchasing computers).