Experience

CTBC Bank Co. Ltd. (Singapore)

• Singapore
• Banking
• 100 - 200 Employee

• Senior Associate, Operations and Technology

  • May 2021 - Present



Astrata

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• System Analyst

  • Nov 2019 - May 2021

  Roles and Responsibilities- Customer requirements, analysis, problem resolution and product testing.- Update product documentation.- Facilitates problem solving and provide timely accurate feedback.- Maintain and update support records.- Facilitating communication among teams.- Interfacing with relevant stakeholders.- Perform deep dive troubleshooting on software and hardware based products.- Provide support and formal training to distributors.- Provide software and hardware maintenance. - Assist GPO, registry or others remediation apply for vulnerability detect and report.- Assist audit by collect and provide documentary of evidence.- Plan, preparation, execute and summary report for yearly BCP exercise. - End users IT support for software and hardware issue.



Bank J. Safra Sarasin Ltd

• Switzerland
• Financial Services
• 300 - 400 Employee

• Information Technology System Engineer

  • Oct 2015 - Oct 2019

  - Enterprise level administrator daily monitoring and ticketing system support for all users in Singapore and Hong Kong. - Remotely deployment and implement for workstation. Example SCCM deploy new pc, Windows update role out.- Monitoring and prevent threat activity for mailing system, net surfing, document transfer and etc.- Cisco call manager administrator management level, manage users profile and phone profile example new joiner assign phone profile and user profile create. Phone routing maintaining and call record replay backup.- Tivoli Storage Manager daily, weekly and monthly backup proceed for all server and workstation. - Video conference system and internal or external presenter assist technical support.- Users daily software and hardware support : * Software : Microsoft application, Banking application, Web-base application. * Hardware : Blackberry device, workstation, printer, network connectivity. - Company assets inventory always updated and assign properly, office floor plan and network layout update.- DR exercise preparation for annual BCP plan example all DR site workstation updated to latest condition and run BCP drill test.- Building power shutdown maintenance plan shutdown sequence for all equipment.



Uniquestz Pte Ltd

• IT Project Engineer

  • Feb 2011 - Sep 2015

  My Job Scope and experience are as follow, -Secure and infrastructure network implementing for a company, design installation of network equipment for server rack, like switch, firewall, server, kvm switch, modem, router,patch panel ,wireless AP,etc.- Network layer 3 management and setup, vlan implement.- Network installation and setup including hardware and software firewall, internet proxy,port forwarding,router, virtual pirate network, home plug, routing , wired and wireless linking. - Sever 2003, 2008R2,2012 setup including domain controller, DNS, active directory, user access right planning and assign, server backup plan, server disaster plan, exchange server setup and configuration.- virtualization OS setup and configuration, Hyper-V, VirtualBox, VM ESXi.- Physical Server and Virtual Server backup plan deploy and maintenance, experience in Acronis backup, Symantec backup and others reliable backup software.- Cloud server setup, mobility configure, virtual desktop interface deploy. - Hardware installation, server pc, client pc, NAS storage, Laptop, Mac product.- NAS cloud setup access anyway.- Software installation including SAP, EPE, CRM and others



Lab Services Pte Ltd

• Laboratory Technician

  • Feb 2010 - Feb 2011

  As a Lab Technician, i responsible to testing the sample material by using computer system or machine to operate. Final test of each material need to given the analyzing report. Maintenance of equipment like computer , machine also part of my job. As a Lab Technician, i responsible to testing the sample material by using computer system or machine to operate. Final test of each material need to given the analyzing report. Maintenance of equipment like computer , machine also part of my job.