Experience

Northern Rock

• Banking
• 100 - 200 Employee

• Technical Support Consultant (IT Support)

  • Sep 2010 - Present

  Duties - Providing 2nd line IT Support services to all area’s of the business. Answering phone calls and dealing with client issues regarding IT queries using different methods such as remote access to rectify the problem. Liaising with the IT department to ensure problems and issues are resolved within service level agreement. Reporting problems to external sources. Alongside day-to-day duties I was selected to complete Northern Rocks accredited IT Support course, where I have completed modules in First/Second Line Support, Networking and MS Dos Scripting. Show less

• Technical Consultant (Team Manager)

  • Jul 2008 - Sep 2010

  Duties - In September 2008 I was promoted to Technical Consultant which meant I was responsible for a Team of 13 colleagues. The team I was in charge of was responsible for the handling of customer cheques and original documents throughout the business, ensuring that all cheques and documents are delivered to the correct destinations within agreed targets. I was responsible for delegating tasks, allocating work, inputting confidential figures and reporting on colleague performance to ensure targets are met and achieved to the highest possible standard. Show less

• Customer Service Assistant

  • Jul 2004 - Jul 2008

  Duties - Handling Mortgage documents, data input and responding to enquires from other departments and branches across the UK. Dealing with customers documentation i.e. mortgage applications, incoming mail and personal letters and cheques. During the financial crisis I was dealt with a number of challenging situations including dealing with a number of distraught customers. I was frequently entered into the qualifying draws for high achievers and collected a number of certificates and cash reward bonuses. Show less