Experience

Protean Software Ltd
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Implementation Consultant

  • Mar 2018 - Present

Apple
• Indonesia
• Software Development
• 1 - 100 Employee
• Technical Specialist

  • Oct 2017 - Mar 2018


Clarity Software UK

• United Kingdom
• IT Services and IT Consulting

• Business Development Manager

  • Oct 2015 - Oct 2017

  • Seeking new business opportunities • Establishing and maintaining strong, productive working relationships with customers• Wide-ranging consultation on business efficiency and productivity• Ensuring prospects and new customers have a deep understanding of software impact and functionality • Coordinating the account management and support services for new customer accounts• Board-level interactions on a daily basis – internally and externally• Passionate ambassador of Clarity Software and the success of our customers’ businesses Show less

• Implementation & Training Consultant

  • Jun 2013 - Oct 2015

  • Train new\existing users on how to use Clarity from a basic to an advanced level• Advise customers on how Clarity can benefit their business• Advise users on a workflow which will help them get the most out of Clarity• Train users via remote connections• Assist with the installation and implementation of the software• Create training documents• Support customers when office based on any issues\questions they may have• Train users in groups or on a 1-to-1 basis

• Clarity Software Support Team Leader

  • Nov 2006 - Jun 2013

  • Oversee 100% of the requests, incidents and problems• Manage and coordinate urgent and complicated support issues • Act as escalation point for all requests and incidents• Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organisation• Determine root cause of issues and communicate appropriately to internal and external customers• Make sure all calls are handled within their SLAs



HS Dataline

• United Kingdom
• Information Technology & Services

• Network Engineer

  • Mar 2005 - Nov 2006

  Installing networks for Nationwide building society's across the UK Installing WIFI points for Morrison's supermarkets across the UK & Ireland Installing networks for Nationwide building society's across the UK Installing WIFI points for Morrison's supermarkets across the UK & Ireland