Head Of Sales

• May 2022 - Present

In addition to the responsibilities of my previous position:- Strategising and implementing the customer success framework and process- Creating content and rolling out the onboarding process of a SaaS product- Managing the sales teams to ensure individual and company KPI's are met- Consistently refining the sales process from pre-sale to post-sale

Regional Sales Executive

• Oct 2021 - May 2022

- Responsible for engaging with small, medium and large sporting organisations to close deals.- Responsible for building a sales pipeline in line with Sales Targets developed by the CEO and COO.- Working with the CEO to create outbound sales strategies- Collaborating with the marketing team to create sales focused collateral and website content- Responsible for engaging with the Product Team to advise on future product development based on Market Feedback.

Business Development Representative

• Oct 2020 - Sep 2021

- Working with the CEO to create outbound sales strategies- Responding to inbound commercial and council enquiries- Maintaining & acquiring new business relationships- Co-ordinating ongoing projects- Preparing proposals and other outbound sales material

Inside Sales Representative

• Jul 2020 - Oct 2020

- Working with the CEO to create outbound sales strategies.- Maintaining current client relationships & acquiring new relationships- Business to Business sales, including calling and presenting proposals

Long Distance Hiker

• Apr 2019 - Feb 2020

Walked from Mexico to Canada. 4,123 km's. Walked from Mexico to Canada. 4,123 km's.

Store Manager

• Nov 2018 - Apr 2019

- Continually evaluate employee performance & provide constant feedback to drive results.- Coach & motivate team to meet assigned sales, delivery & productivity goals.- Analyse available reports & data as well as creating unique ones to determine optimal business strategies as environmental (internal & external) changes occur.- Manage customer escalations quickly & effectively.- Recruit, train, & develop employees, ensuring all positions are filled in a timely manner.- Running morning & afternoon team meetings, ensuring daily goals are clear & the team is in a positive mindset. Show less

Associate Store Manager

• Mar 2018 - Nov 2018

- Ensuring team is fluent in all aspects of product knowledge.- Analysing data & collaborate with the Store Manager on business strategies.- Demonstrating sales leadership by role playing & having an active presence on the floor.- Coordinating marketing events, including vehicle allocation, staffing & goal setting.- Rostering of over 40 staff between two retail locations & marketing events.- Ensuring all employees provide best-in-class customer experience for every customer.

Assistant Store Manager

• Jul 2017 - Mar 2018

- Running individual monthly meetings with all team members.- Training of 0-12 month novice consultants.- Developing & implementing business strategies to improve store profit.

Travel Consultant

• Jun 2016 - Jul 2017

- Organising leisure, business & group travel itineraries & preparing quotes & invoices. - Managing product knowledge within the team & liaising with suppliers.- Development & implementation of marketing strategies within the Hawthorn store

Account Management Team Leader

• Mar 2016 - Jun 2016

The Team Leader is accountable for customer success managers, and is responsible for delivering an excellent customer experience, ensuring every customer feels valued with the service they have been provided. By leading from the front, the Team Leader will coach, manage, and develop the customer success team to exceed customer expectations.Responsibilities Include:Measure, manage & report on key performance metrics, taking action when SLA’s aren’t met.Building Google Adwords & Facebook advertising reporting templates & communicating the collected data to clients.Managing over 90 SEM clients, delivering end-to-end account management, optimisation & growth of accounts.Training account managers, sales representatives & clients on digital platforms & trends.Managing individual & team workloads by producing tasks & objectives for each member of the team with clear outputs & timelines for delivery.Proactively identifying customer friction points & translating into action-based opportunities to improve overall customer experience.Identifying manual & inefficient processes & implementing refinements in functionality.Managing over 300 clients in CRM system Salesforce, ensuring SLA’s are met. Transitioned 30 SEM accounts from a trial phase into Salesforce, assisting with the creation & organisation of workflows, & writing automated email templates for all workflow stages. Show less

Client Manager

• Jan 2016 - Mar 2016

• Briefing clients for SEM campaigns and management of those campaigns• Analysing and reporting of SEM campaign data and presenting this to clients. • Monitoring SEM campaign budgets and adjusting campaigns accordingly. • Manage customer contact actively and pro-actively, handle questions and requests• Manage production components and resources to ensure all work is completed to brief and quality standards, as well as meeting deadlines• Manage the day-to-day internal and external communications• Successfully obtain customer briefs/inputs and prepare these for internal production• Perform work quality assessments and feedback, to ensure highest quality standards• Find solutions for demanding client requirements• Work with team to ensure all work functions are performed as per requirements• Carry out revision requests to delivered projects according to a revision brief Show less

Venue Manager

• Feb 2015 - Jan 2016

Assisting the Owner in running the hotel including: • Networking with beer, wine and spirit representatives • Counting, ordering and managing stock of beer, wine and spirits • Supervision and coordination of staff members, including hiring and training of new staff • Organising marketing efforts on Facebook, Instagram and Twitter • Conceptualising and coordinating events run by the hotel Assisting the Owner in running the hotel including: • Networking with beer, wine and spirit representatives • Counting, ordering and managing stock of beer, wine and spirits • Supervision and coordination of staff members, including hiring and training of new staff • Organising marketing efforts on Facebook, Instagram and Twitter • Conceptualising and coordinating events run by the hotel

Social Media Specialist & Market Research Assistant

• Mar 2014 - Jan 2016

7til7 is a non-for profit organisation that aims to raise awareness for mental health issues in Australia's youth by disconnecting from the internet and reconnecting with each other. I was involved in the initial start up of the organisation, helping with market research and copywriting of the website. Other responsibilities include: • Assisting in planning and conceptualising the organisations website • Copywriting of website content • Scheduling and posting social media content on Facebook and Instagram • Constructing Surverys on Survey Monkey for market research purposes • Collating, analysing and presenting data in market research reports Show less

Duty Manager

• Mar 2013 - Nov 2014

Bar Manager

• Feb 2008 - Nov 2013