Experience

Giacom

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Account Manager

  • Apr 2021 - Present

  Managing a nationwide base of 60 high end resellers, my duties include reducing churn, finding newbusiness, closing opportunities, cross-selling all company services (Ethernet/Leased Lines, Broadband,WLR, Hosted Solutions, mobile and software services such as Microsoft 365), using Microsoft Dynamics365 for daily activities, managing customer expectations at a high level, on boarding new customers andgoing up and beyond on targets set out.

• Business Development Executive

  • Mar 2020 - Apr 2021

  As a BDE my role was to create and identify opportunities within our client base to increase growth,arrange meetings for the field directors, while maximising customers’ expectations and support levels.



Talos Automation

• United Kingdom
• Automation Machinery Manufacturing
• 1 - 100 Employee

• 360 Recruitment Consultant

  • Apr 2018 - Feb 2020

  I was brought into STR Group to create and build a new market sector within the team Talos Automation. With no experience in recruitment, existing leads, clients or staff, I used various tools to create a network across UK/Europe/US. Using my own initiative, I built a client base which resulted in growth of new business, retaining existing and making increasing profits for the company. I was brought into STR Group to create and build a new market sector within the team Talos Automation. With no experience in recruitment, existing leads, clients or staff, I used various tools to create a network across UK/Europe/US. Using my own initiative, I built a client base which resulted in growth of new business, retaining existing and making increasing profits for the company.



The Fair Trade Practice

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Claims Handler

  • Mar 2017 - Feb 2018

  Called referred clients daily to verify their history and see if they qualify for financial recompense for PPI. Processing and correlating information from customers for investigation. Generating new leads from clients to build my database while keeping a professional mindset of not breaching GDPR. Called referred clients daily to verify their history and see if they qualify for financial recompense for PPI. Processing and correlating information from customers for investigation. Generating new leads from clients to build my database while keeping a professional mindset of not breaching GDPR.



Onecom

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Account Development Manager

  • May 2015 - Mar 2017

  Engaging in new business acquisition and managing 250 mobile phone SME accounts while both crossselling mobile solutions and hosted services. Targeted to reduce churn, maximising growth profit,retention and increase revenues. This was both internal and external customer correspondences.

• Verification Manager

  • Dec 2013 - May 2015

  Responsible for verifying B2B customer orders, stating the terms and conditions while selling mobileessentials on a commission basis. At times I was making more commission than some of the sales staffdue to my approach to the commission offerings.