Experience

Knowledge Source

• Events Services
• 1 - 100 Employee

• Events Manager

  • Oct 2016 - Present

  Reporting to the Managing Director and Operations Manager my role is to primarily to provide expert, specialist advice and end-to-end execution of high-level virtual, hybrid and in-person events. My key responsibilities include: • Managing the end-to-end organisation & facilitation of the events calendar (700+ events per year, virtual, hybrid and in-person) • Budget management and cost optimisation for the events calendar including reporting on ROI • Event inventory & logistics management (ordering & distribution) • Travel management for staff and executives • Cost savings of over $150,000 per year by bringing Travel bookings back in-house • Marketing and communications management – including optimising social media channels • Build & maintain strong relationships with key stakeholders. • Managing staff schedule to meet event demands. • Management and training of event contractors • Negotiation of supplier contracts • Management of Company enterprise level Zoom account (currently 150 licences) • Successful implementation & integration of cloud-based phone system • Customer Service contact and escalation point for premium products • Assist with the set-up/configuration of HubSpot as new Company CRM • Use of HubSpot for Customer email enquiries (previously Zendesk) • Use of Sugar as Company CRM system Show less



Discovery Melbourne

• Hospitality
• 1 - 100 Employee

• Groups Sales Manager

  • Oct 2015 - Sep 2016

  Direct report to the General Manager • Build & maintain relationships with current clients • Create & maintain relationships with new clients • Forecast reporting to management • Effective use of the Property Management System • Conversion of sales enquires to new business • Workforce management – hiring & training of new staff • End of month reconciliation of Groups Revenue & weekly reporting Direct report to the General Manager • Build & maintain relationships with current clients • Create & maintain relationships with new clients • Forecast reporting to management • Effective use of the Property Management System • Conversion of sales enquires to new business • Workforce management – hiring & training of new staff • End of month reconciliation of Groups Revenue & weekly reporting



Kinnoull Services Pty Ltd

• Docklands

• Sales/Revenue Manager

  • Jun 2015 - Sep 2015

  Direct reporting to the Managing Director, managing 3 properties (Apartments@Docklands, L’Emporia & Tuffnell Lodge) • Create dynamic rate structure & manage the online distribution • Develop & implement strategies for the achievement of revenue, occupancy & yield targets • Weekly reporting of forecasted revenue & occupancy • Manage GDS distribution, opportunities & rate loading • Manage relationships & integration with Third Party Stakeholders • Manage guest reviews on Third Party sites • Maintain Property Management System configuration Show less



Melbourne University Student Union

• The University of Melbourne

• Catering Sales Manager

  • Dec 2014 - Mar 2015

  Direct report to Manager, Commercial Services & Business Development • Preparation of 130 Degrees Sales & Marketing Plan including management of marketing collateral • Updating of website copy • EventPro database configuration • Updating of enquiry forms • Distribution of weekly forecast report & department financial reporting Direct report to Manager, Commercial Services & Business Development • Preparation of 130 Degrees Sales & Marketing Plan including management of marketing collateral • Updating of website copy • EventPro database configuration • Updating of enquiry forms • Distribution of weekly forecast report & department financial reporting



Hemisphere Conference Centre & Hotel

• Moorabbin

• Senior Account Executive

  • Aug 2013 - Dec 2014

  Responsible for the smooth management of conferences & private functions held onsite. The role includes initial contact through to finalisation of event. Maintaining a list of current & new clients, including Private Business, Education, Government & Associations • Build & maintain relationships with current clients • Create & maintain relationships with new clients • Forecast reporting • Day to day duties include the responding to Conference & Event enquiries, conducting of Site Inspections, following up on all active conference & event enquiries, upon conversion compiling all appropriate confirmation paperwork for client. Confirm event details to company standard, so that it is ready for on time distribution to other departments. • Maintain a productive working relationship with Venue Finders/PCO’s • Marketing activities – maintaining & posting on company Facebook page Show less



Balgownie Estate Yarra Valley

• Australia
• Hospitality
• 1 - 100 Employee

• Reception Manager

  • Apr 2011 - Aug 2013

  Over the course of my employment at Balgownie Estate Vineyard Resort & Spa I held two different positions building on my experience within the Hospitality industry. The first position I held was that of Conference & Events Sales Executive. The second position I held was that of Reception Manager. • Build & maintain relationships with key 3rd party websites • Managing of inventory through channel manager (site minder) • Management of inventory via Accor’s hotel application • Rate solicitation & contract finalisation for the 2013/2014 leisure year (in conjunction with Accor Asia Pacific) • Maintain working relationship with Accor Asia Pacific • Maintain accurate documentation for Accommodation group sales • Collation of monthly reporting information • Day to Day Front Office operational duties, including Reservations, check in & out of guests, basic housekeeping requirements & general guest assistance • Build & maintain relationships with past, present & future guests. • Actively maintain relationships with Key Venue Finders & Professional Conference Organisers. • Maintain working relationship with Accor Asia Pacific. • Maintain accurate information on all third party conference websites • Actively promote the Resort through representation at Industry Networking Events, Exhibitions, Trade Shows & general guest interaction. • Day to day duties include the responding to Conference & Event enquiries, conducting of Resort Site Inspections, following up on all active Conference & Event proposals, upon conversion compiling all appropriate confirmation paperwork for client. • Forecasting Show less



All Seasons Phillip Island Resort

• Phillip Island

• Business Development Executive

  • May 2009 - Mar 2011

  • Build & maintain relationships with past, present & future guests. Build & maintain relationships with Venue finding websites, maintain information on the Venue finding websites. • Build & maintain relationships with Professional Conference Organisers. • Represent the Resort as required at State Accor meetings, including Sales & Marketing & Conference Managers. • Represent the Resort as required at Exhibitions & Trade Shows • Managing daily operations of the Cafe, Pizzeria & Conference/Function Room, staff selection & training, wine list management. • Represent the Resort as required at State Accor Food & Beverage Managers Meetings. Show less



Mount Baw Baw Alpine Resort

• Mount Baw Baw

• Senior Administration Officer-Guest Services

  • Jun 2007 - Apr 2009

  Lodge owner Stakeholder relationship management Daily operational management of the Booking Service, Housekeeping & Transportation Departments. Monthly account reconciliation of Income received through Booking Service on property owners behalf. Maintenance of property management software, including the inputting of rates, package information & subsidiary items Maintenance of Wotif.com Oversee the hiring & training of Guest Services & Housekeeping staff Working with Local Government Stakeholders for the improvement of Tourism Information & services Yearly completion of Departmental Reports as part of the statutory requirements of the Resort Assisting with the compiling of the yearly Resort Guide & other Marketing materials Updating specific relevant pages on the company website Show less



Century Inn

• Traralgon

• Guest Relations Coordinator

  • 2005 - 2007