Junior Fraud Analyst

• Aug 2022 - Present

Analyse customer data to identify fraudulent accounts and ensure correct steps are taken to secure these. Identify latest trends and implement fraud prevention rules to protect customer data. Check system and rule efficacy and make appropriate recommendations for improvements. Maintain and produce MI for visability for Senior Managers. Analyse customer data to identify fraudulent accounts and ensure correct steps are taken to secure these. Identify latest trends and implement fraud prevention rules to protect customer data. Check system and rule efficacy and make appropriate recommendations for improvements. Maintain and produce MI for visability for Senior Managers.

Retail Bank Learning Trainer

• Jul 2019 - Aug 2022

I currently work as a Trainer for Retail Bank Learning supporting the Customer Services business area. My specialist area is fraud and disputes. My role consists of delivering training to a mix of new and existing colleagues. Within my role as a trainer, I use a variety of skills and knowledge to lead groups of colleagues through their learning to build their capabilities and skills to service our customers

Fraud Investigator

• May 2018 - Jul 2019

Banking Advisor

• Apr 2017 - May 2018

Retail Banking personal current and savings accounts.

Customer Services Team Manager

• Sep 2016 - Apr 2017

Customer Service Agent

• Jun 2015 - Sep 2016

Inbound telephony, social media and emails.