Experience

SGCH

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Defects Co-Ordinator - Development and Construction

  • Mar 2018 - Present

• Customer Care Specialist

  • Mar 2017 - Present

• Repairs and Maintenance Officer & Property Inspector

  • Feb 2015 - Present



CUA

• Member Services Advisor - Temporary Staff

  • Dec 2014 - Feb 2015

  Display Member Centric Advice (MCA) Principles with all Member and non-member interactions, ensuring clear, concise communication to all Members in relation to Service and Advice. Provide accurate information and advice to members for all products and services, in a professional, friendly manner. Maintain Member confidentiality. Efficient and accurate processing of all Member transactions activities, accurate balancing processes and data entry. Display Member Centric Advice (MCA) Principles with all Member and non-member interactions, ensuring clear, concise communication to all Members in relation to Service and Advice. Provide accurate information and advice to members for all products and services, in a professional, friendly manner. Maintain Member confidentiality. Efficient and accurate processing of all Member transactions activities, accurate balancing processes and data entry.



Housing NSW

• Construction
• 100 - 200 Employee

• Tenancy Officer - Temporary Staff

  • Mar 2014 - Nov 2014

  > Providing information to clients, assessing applications for eligibility for services and gathering client information to match needs to housing products. > Managing tenancies and properties in-line with legislation, Housing NSW policies, and maintenance standards. > Developing relationships with service providers and government agencies to better meet client needs. > Providing information to clients, assessing applications for eligibility for services and gathering client information to match needs to housing products. > Managing tenancies and properties in-line with legislation, Housing NSW policies, and maintenance standards. > Developing relationships with service providers and government agencies to better meet client needs.



ASIC

• Australia
• Government Administration
• 700 & Above Employee

• Corporate Services

  • Aug 2012 - Aug 2013

  > Escorting trades, contractors and suppliers while on ASIC premises and liaising with building maintenance service providers and building cleaning staff. >Arranging mail and courier services and undertaking general deliveries and collections of sensitive documents. > Providing meeting support including room and catering set up. > Providing customer service at Reception and providing external clients with assistance in using our self-service kiosks in the… Show more > Escorting trades, contractors and suppliers while on ASIC premises and liaising with building maintenance service providers and building cleaning staff. >Arranging mail and courier services and undertaking general deliveries and collections of sensitive documents. > Providing meeting support including room and catering set up. > Providing customer service at Reception and providing external clients with assistance in using our self-service kiosks in the Service Centre. Show less > Escorting trades, contractors and suppliers while on ASIC premises and liaising with building maintenance service providers and building cleaning staff. >Arranging mail and courier services and undertaking general deliveries and collections of sensitive documents. > Providing meeting support including room and catering set up. > Providing customer service at Reception and providing external clients with assistance in using our self-service kiosks in the… Show more > Escorting trades, contractors and suppliers while on ASIC premises and liaising with building maintenance service providers and building cleaning staff. >Arranging mail and courier services and undertaking general deliveries and collections of sensitive documents. > Providing meeting support including room and catering set up. > Providing customer service at Reception and providing external clients with assistance in using our self-service kiosks in the Service Centre. Show less



The NRMA

• Australia
• Civic and Social Organizations
• 700 & Above Employee

• Service Co-ordinator

  • Mar 2011 - Mar 2012

  > Real-time monitoring of auto-dispatch. > Customer contact when auto-dispatch is unable to deliver appropriate assistance within the designated time. > Co-ordination of all “non-standard” service delivery requests for roadside assistance. > Review of resource allocation across designated operational (geographic) areas to ensure appropriate resources-to-workload ratios. > Recommendations on the allocation of resources additional to those rostered where the workload… Show more > Real-time monitoring of auto-dispatch. > Customer contact when auto-dispatch is unable to deliver appropriate assistance within the designated time. > Co-ordination of all “non-standard” service delivery requests for roadside assistance. > Review of resource allocation across designated operational (geographic) areas to ensure appropriate resources-to-workload ratios. > Recommendations on the allocation of resources additional to those rostered where the workload requires (i.e., early starts/work backs). > Recommendations on the system-generated “wait period”, as workload varies. > Provision of support to Service Providers with respect to problem solving and information. > Workload monitoring and reporting for statistical analysis. > Provide specialised Dispatching feedback and tips where tasks are typically unique to the department of the division supported. > Resolution and management of customer feedback, complaints and commendations in a timely manner Show less > Real-time monitoring of auto-dispatch. > Customer contact when auto-dispatch is unable to deliver appropriate assistance within the designated time. > Co-ordination of all “non-standard” service delivery requests for roadside assistance. > Review of resource allocation across designated operational (geographic) areas to ensure appropriate resources-to-workload ratios. > Recommendations on the allocation of resources additional to those rostered where the workload… Show more > Real-time monitoring of auto-dispatch. > Customer contact when auto-dispatch is unable to deliver appropriate assistance within the designated time. > Co-ordination of all “non-standard” service delivery requests for roadside assistance. > Review of resource allocation across designated operational (geographic) areas to ensure appropriate resources-to-workload ratios. > Recommendations on the allocation of resources additional to those rostered where the workload requires (i.e., early starts/work backs). > Recommendations on the system-generated “wait period”, as workload varies. > Provision of support to Service Providers with respect to problem solving and information. > Workload monitoring and reporting for statistical analysis. > Provide specialised Dispatching feedback and tips where tasks are typically unique to the department of the division supported. > Resolution and management of customer feedback, complaints and commendations in a timely manner Show less