Compliance Manager

• Jun 2022 - Present

As compliance manager I am tasked with ensuring our training and processes are compliant and current. This involves reviewing regulatory changes, updating each departments training packs, ensuring all employees are up to date, facilitating refresher training, assess for areas of improvement within the business and work on projects assigned internally or requested through audits or investigations by the regulators.I record ombudsman and non-ombudsman complaints to identify recurring issues, track complaint costs, report to the business, and liaise with the ombudsman to resolve escalated complaints. I report to 1st Energy’s Head of Regulatory and Compliance.

Sales Team Leader

• Oct 2021 - Present

I am tasked with the recruitment, training and professional development of the sales team. This involves running team meetings and arranging 1-1’s, organising the teams roster and managing leave to ensure we have sufficient phone coverage, liaising with other departments to ensure we are across any industry or regulation changes and helping the team to achieve and exceed our targets.

Sales & Retention Specialist

• Dec 2019 - Oct 2021

Solar & Energy Specialist

• Feb 2019 - Dec 2019

Testing new lead sources and report on performance of each. I ran daily reports, tracked agents performance and statistics to keep everyone up to date and analysed people’s energy trends to recommend suitable solar and battery options and also offer bundles of electricity, gas and internet.

Sales Consultant

• May 2018 - Mar 2019

Claims Consultant

• Nov 2017 - Apr 2018

Senior Agent - Outbound Sales

• Jan 2017 - Oct 2017

Outbound sales agent

• Aug 2016 - Aug 2017

Inbound Sales/Customer Service Agent

• Oct 2015 - Aug 2016

Receptionist

• Mar 2013 - Jan 2016