Experience

Egans Asset Management Pty Ltd

• Australia
• Furniture
• 1 - 100 Employee

• Sales & Business Development Manager

  • Nov 2021 - Present

  Egans are the premier circular economy organisation providing sustainable solutions and project management for large and small Corporate Relocations, Managed Storage, Workstation Fitout and Installations and sustainable Asset Disposal. Egans divert furniture and assets from landfill via the unique WISE Office Furniture program, utilising a proven Reuse/Resale/Recycle circular economy methodology. The WISE program also provides comprehensive sustainability / environmental reporting so organisations can demonstrate the environmental benefits they are generating. As Sales Consultant and Business Development Manager (NSW) I am responsible for the growth in sales and margins in Products, Services and Projects while remaining aligned with the strategic direction of Egans. With a focus on the acquisition, retention and support of customers, the role includes developing trusted customer relationships, establishing and maintaining external brand awareness and working collaboratively across the business to ensure that services can be delivered to the highest standard in line with customer needs. If you or someone you know would like to discuss how Egans can help your organisation sustainably manage their built environment assets and find purpose by being in the Global Race To Zero Campaign, please contact me on 61 401716574 or email ben.dalton@egans.com.au Show less



WineCurious? - wine tours, events, education and consulting

• Director

  • Jul 2019 - Mar 2023

  Welcome to a new way to experience the wonders of wine. Based in Sydney Australia, our goal is to introduce people from all over the world (including Sydneysiders!) to wine via tours, classes, and events. Specialising in authentic wine events in and around Sydney, we provide fun and memorable experiences for anyone with a curiosity for anything related to wine. This includes being the Event Manager - International Sherry Week Australia since 2019 - https://www.sherry.wine/sherryweek See more about who we are and what we do here: https://winecurious.com.au/ Show less



Pattens Group

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• COVID Grants Specialist

  • Mar 2020 - Mar 2022

  Challenging role at a dynamic time of great uncertainty. Harnessing all my organisational abilities & small business experience, I very quickly became an expert able to assure & assist prospects, as well as support clients to get great results. Using the ZoHo CRM system, I created an dynamic integrated online Enrollment Form, Cashflow Boost for Employers Calculator, Diagnostic Survey & Relevant Grants Report from scratch. This meant that clients from across Australia could quickly & easily get the specific information they needed in relation to COVID & their particular business and/or sector, leaving out the hundreds of initiatives that were not applicable to them. This included Federal, State & Local Government Compliance, Grants & Support. The Diagnostic Tool also captured non-government support such as rebates, deferrals & grants offered by Industry Associations, Utilities & Private Enterprises. After initial individualised consultation, clients were kept up to date via a series of regular e-newsletters & personal contact with the goal of providing exceptional customer service. Show less



Dalton Corporation

• United States
• Retail
• 1 - 100 Employee

• Director

  • Feb 2017 - Nov 2021

  Consultant to a very wide range of small businesses and hospitality operators. I establish the strategic goals of the founder/owner/manager, and then explore how these can best be achieved tactically. Being a creative, lateral thinker, I can often provide a new perspective, resulting in practical solutions and a new direction. In their feedback, my clients say I regenerate excitement and create momentum. Consultant to a very wide range of small businesses and hospitality operators. I establish the strategic goals of the founder/owner/manager, and then explore how these can best be achieved tactically. Being a creative, lateral thinker, I can often provide a new perspective, resulting in practical solutions and a new direction. In their feedback, my clients say I regenerate excitement and create momentum.


Harvard Business Review
• Marketing Services
• Member - HBR Advisory Council, an opt-in research community of business professionals

  • Mar 2016 - Apr 2021


Realise Business

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Business Coach, Facilitator and Advisor

  • Jun 2019 - Mar 2020

  Delivering the NSW Government's Business Connect Program through Realise Business as an advisor specialising in startups and small businesses. Business Connect is a quality, personalised business advisory service, funded by the NSW Government. The program supports micro, startups and small businesses start or grow their business successfully. Through this program, I provide one-on-one business advisory and facilitation sessions for people who have a business idea, an existing startup or businesses that are seeking ways to scale and expand. I also help business owners address a range of issues including business set up and strategic planning, financial management and marketing strategy. In each session, I help clients set out goals and create a manageable action plan to be completed in a specific period of time. I also steer people in the right direction in what can seem like a maze of information. This assists owners to make better informed decisions, enabling their business to grow more successfully. Show less



The Cooking School

• Director

  • Jun 2002 - Feb 2017

  More than 16,000 participants across 5 states and 12 venues, with an average customer satisfaction rating of 8.9 out of 10. The Cooking School (TCS) is a multi-branded B2B and B2C business that runs hands on and demonstration cooking classes. In B2C a range of classes and cookbooks have been developed that are designed to give people more confidence in the domestic kitchen in a relaxed, yet professional environment. In B2B a range of cooking class business tools have been developed so venues can start selling and conducting profitable cooking classes in their venue. This enables them to get up and running in a fraction of the time, cost and effort that would be required to start cooking classes from scratch. In addition to the regular classes, TCS also provided catering and private cooking classes for 10 to 180 attendees, both on and offsite for clients including Microsoft, JB Were, Telstra, Fosters, Barclays and others both large and small. Show less



Macquarie Graduate School of Management

• Australia
• Higher Education
• 1 - 100 Employee

• Manager - Open Programs, Executive Education

  • Jan 2015 - Aug 2016

  Challenging management position during turnaround period to profitability in the context of a shrinking market globally. Ensured maintenance of world class delivery of leadership programs delivered by global thought leaders such as Richard Boyatzis and David Cooperider. This was achieved by motivating our dedicated team, liaison with multiple internal units and close consultation with contract academics . Success measured by great customer feedback and marked improvement in all performance parameters (in a field of over 30 aspects of delivery). The main purpose of this position was to promote and grow the MGSM Open Program portfolio to meet the needs of the client base. This included executives, business leaders and functional managers in Australia, New Zealand and Asia Pacific region. To ensure that the delivery of the Open Programs was successful, the role was accountable for all logistical and operational aspects of program delivery across the portfolio. The role also included Reporting, Development, Marketing and Sales. In addition to financial revenue and margin targets, there were also Customer Service and Efficiency objectives as part of managing the small team at MGSM Executive Education. The most satisfying aspect of the role was enabling the team to consistently deliver outstanding results and seeing the difference we were making in people's lives, as evidenced by the frequent exceptional customer feedback. Show less



Service NSW

• Australia
• Government Administration
• 700 & Above Employee

• Small Business Specialist - NSW Government

  • Sep 2013 - Jan 2015

  Responsibilities • Strategically, as a Small Business Specialist I was engaged in the start-up phase of this new NSW Government initiative to help implement a major service reform of providing outstanding customer service for the people and businesses of NSW. This included providing a practical perspective for Service NSW on how to best help people who are exploring a business idea, setting up a new business, or looking for ways to grow their existing business. • Tactically, my role was to respond to members of the public seeking advice and guidance in relation to multitude of public sector policies and procedures by providing factual, accurate and succinct information via phone, email and/or letter. Achievements • In consultation with my colleagues and liaison with other Government agencies, for efficient information exchange I developed a library of over 50 Knowledge Articles that collated my experience and knowledge across a broad range of complex business subjects. This also required extensive research across a wide variety of sources of information and data, with the goal of delivery of outstanding service for small businesses in NSW. • Active participation in a wide variety of inter-agency customer service tasks that cropped up unexpectedly, including the Rural Fire Service response to the October 2013 Bushfires, the DLG Swimming Pool Register situation in November 2013, the Seniors Card Applications backlog in December 2013 and Bereavement Line overflow calls in 2014. • Contribution to the Parramatta Call Centre Induction and Operation Manuals across a wide range of tasks. Examples include drafting call answering scripts, efficient use of the CRM software, most effective use of shared resources, correct and consistent collation and completion of hard copy communication packs for Births, Deaths and Marriages (BDM) clientele and more. This helped create a culture of continuous improvement. Show less



WSB Solutions

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Independent Consultant

  • Jun 2002 - Jan 2015

  WSB Solutions was a B2B consultancy that helped businesses achieve better beverage results by developing strategies, creating tools and measuring processes. This enabled them to be captured, replicated, measured and thus improved. The business was built from scratch as a virtual company with no employees and minimal tangible assets. This generated a superior return for minimal capital outlay. Responsibilities included all aspects of SME business development and growth, including Brand and Service Development, Compliance, Marketing, Sales, Administration, Customer Service and Quality Control. This included (for example) the rostering of up to 125 casual sub-contractors each month. By providing outstanding customer service and detailed reporting, WSB was the exclusive ‘airside’ agency for Southcorp Wines, Fosters Australia and then Treasury Wines at International airports in Australia for 10 years. Clients for Local, State and National Campaigns included: Treasury Wine Estates, Bacchus Wines, Fosters, Constellation, Nuance Duty Free, Pernod Ricard, Oatley Wines, Oyster Bay Wines and Australian Vintners and Qantas, and many other clients large and small. Other work completed included: Feasibility Studies, Conference Presentations, Wine Education Course Presentations, Team Building Exercises, Event Management, Wine List Consultation and Staff Training for Restaurants. Show less



BEC Sydney Metro, Eastern Suburbs, Clearly Business & Greater Western Sydney

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Senior Business Facilitator and Mentor

  • Apr 2012 - Jul 2013

  My Business Development Manager (BDM) role included managing the transition of the organisation from 100% Government funding to a hybrid operation that is both Not For Profit and Commercial. This included building a professional Sales culture, creating the tools required by the team to achieve sales targets, and the methods to measure, report and broadcast sales and service results. Apart from team management, the role also included hands-on facilitation for a range of people and entities, requiring theoretical management knowledge and practical business sense across a wide range of fields of expertise and industries. Over 93% of my surveyed clients indicated that they would ‘Highly Recommend’ or ‘Recommend’ the facilitation service. Show less

• Member - MGSM Alumni Advisory Council

  • Feb 2006 - Mar 2007


Treasury Wine Estates

• Australia
• Beverage Manufacturing
• 700 & Above Employee

• National Key Account Executive

  • Apr 1996 - Mar 2002

  On & Off Premise National Account Management such as Vintage Cellars, BWS, Nuance Duty Free, Spotless Catering, Sydney Opera House and many more. Role included liaison and relationship building with Sydney's world class opinion leading restaurants such as Tetsuyas, Pier, Catalinas, Rockpool, Buon Ricordo etc. On & Off Premise National Account Management such as Vintage Cellars, BWS, Nuance Duty Free, Spotless Catering, Sydney Opera House and many more. Role included liaison and relationship building with Sydney's world class opinion leading restaurants such as Tetsuyas, Pier, Catalinas, Rockpool, Buon Ricordo etc.