Design Engineer

• Jun 2023 - Present

Logistics Manager

• Jun 2020 - Jun 2023

Operations Lead, Master Technician

• Jul 2018 - Jun 2020

Lead Technician

• Apr 2017 - Jul 2018

Led small, medium and large commercial and industrial projects. Installed and serviced access control, surveillance and intrusion detection systems as well as a wide range of security devices. Led small, medium and large commercial and industrial projects. Installed and serviced access control, surveillance and intrusion detection systems as well as a wide range of security devices.

Senior Technician

• Aug 2015 - Apr 2017

Responsible for the timely and efficient completion of both residential and commercial AV, security, networking and automation projects. Served as a trainer and mentor to the members of the service and installation team. Responsible for the timely and efficient completion of both residential and commercial AV, security, networking and automation projects. Served as a trainer and mentor to the members of the service and installation team.

Solutions Manager

• Nov 2013 - Aug 2015

Trained teams on sales strategies and company initiatives as well as device/network troubleshooting. Managed store performance through effective coaching and collaborative goal setting. Assisted the General Manager with overseeing day-to-day store operations. Voluntarily transferred to several locations within our district with opportunities for improvement and delivered measurable positive results in each and every store. Trained teams on sales strategies and company initiatives as well as device/network troubleshooting. Managed store performance through effective coaching and collaborative goal setting. Assisted the General Manager with overseeing day-to-day store operations. Voluntarily transferred to several locations within our district with opportunities for improvement and delivered measurable positive results in each and every store.

Best Buy Mobile Manager

• Nov 2011 - Oct 2013

Trained teams of sales consultants on properly qualifying customers for the devices and networks that best connected them to their worlds. Networked with vendors and cellular carrier representatives. Monitored team productivity. Managed and spoke to monthly, quarterly and annual profit and loss reports.

Magnolia Home Theater Manager

• May 2011 - Nov 2011

Created and executed strategic business plans in accordance with company initiatives. Trained sales associates on premium home theater/home automation products and applicable selling models in order to provide a world-class, end-to-end customer experience. Maintained awareness of current business metrics and tracked both team and individual performance to identify victories and opportunities. Developed strategic planning and preparation for holiday seasons and company drive times.

Geek Squad AutoTech

• Jul 2009 - May 2011

Maintained MECP and Best Buy installation certifications. Performed quality installations of mobile audio, video, Bluetooth, security, remote start and keyless entry equipment per the company’s SOP guidelines. Educated customers on proper use and care of equipment post-installation. Maintained paperwork retention to keep clear records of work performed at our location for warranty purposes.

Digital Technologies Supervisor

• May 2005 - Jul 2009

Created and executed strategic business plans in accordance with company initiatives. Trained sales associates on applicable selling models, product/systems knowledge and company expectations. Maintained awareness of current business metrics and performance.