Experience

Talion

• United Kingdom
• Computer and Network Security
• 1 - 100 Employee

• Senior Application & Infrastructure Engineer (TUPE from BAE Systems)

  • 2020 - Present

  Responsible for aligning business goals with technology solutions to drive process improvements whilst ensuring high levels of security are always maintained. First point of contact for Engineers within the team, helping senior management to lead cross-functional teams both the in the UK and overseas in Malaysia and Manilla. Responsible for aligning business goals with technology solutions to drive process improvements whilst ensuring high levels of security are always maintained. First point of contact for Engineers within the team, helping senior management to lead cross-functional teams both the in the UK and overseas in Malaysia and Manilla.



BAE Systems

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Senior Application & Infrastructure Engineer

  • Dec 2014 - 2020

  • Working with external auditors to achieve business certifications including ISO27001 and Cyber essentials plus (CE+)• Managing the Application Support team, acting as the senior contact and escalation point. • Supporting a wide range of platforms, applications and systems on a day-to-day basis.• Attending regular management service improvement meetings, providing input on how to establish new areas of improvement and cost-efficacy.• Providing out-of-hours coverage to the business on an on-call basis.• Organising knowledge share sessions to develop my team enabling them to take on the support of more products and complex issues.• Handling multiple major incidents both internally and for clients ensuring they are resolved within the agreed SLA’s. • Identifying and mitigating security risk factors.• Defining processes and tools best suited to the companies’ projects



Addleshaw Goddard

• United Kingdom
• Law Practice
• 700 & Above Employee

• 2nd / 3rd Line Technical Analyst

  • Jan 2012 - Dec 2014

  • Traveling overseas to establish new offices and services in both Hong Kong and Singapore.• Supporting users on a wide range of Legal specific applications and hardware both globally and in the UK. • Acting as the main point of contact in and outside of business hours for users and members of the team that had escalations, service incidents and urgent requests. • Traveling overseas to establish new offices and services in both Hong Kong and Singapore.• Supporting users on a wide range of Legal specific applications and hardware both globally and in the UK. • Acting as the main point of contact in and outside of business hours for users and members of the team that had escalations, service incidents and urgent requests.



DLA Piper

• United Kingdom
• Law Practice
• 700 & Above Employee

• IT Contractor

  • Jul 2011 - Jan 2012

  • Supporting 4000+ users across 30 countries.• Working on a project to migrate all users to Windows 7 and Office 2010.• Communicating project requirements and liaising closely with multi-functional teams.• Provided support and training on how to use the new systems following the successful delivery of the project.• Ensuring all users were fully onboarded to the new platform. • Supporting 4000+ users across 30 countries.• Working on a project to migrate all users to Windows 7 and Office 2010.• Communicating project requirements and liaising closely with multi-functional teams.• Provided support and training on how to use the new systems following the successful delivery of the project.• Ensuring all users were fully onboarded to the new platform.