Experience

All Inn Brewing Co

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Bar Manager

  • Jun 2020 - Present



Delta Force Paintball

• Australia
• Spectator Sports
• 1 - 100 Employee

• Venue Manager and Training Manager

  • Dec 2018 - Jun 2020

  • To manage all aspects of the operation of the Delta Force Paintball Centre• Hiring and rostering of staff - looking after 20+ team members and up to 400 customers on a weekend.• Training and development of all staff • Sales Training and Team bonding training• Train new incoming managers to the business• Be focused and driven for results including Customer Spend, customer satisfaction and Centre turnover - working to KPI's and Bonus agreements. • Travel interstate to deliver training to current managers and their teams.



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Jun 2017 - Dec 2018

  • Cash Handling• Sales skills and a target-driven, working to KPI’s• Exceptional communication skills • Using a GDS to book flights and hotels for clients• Plan a holiday from start to finish for clients.• Office skills• Finance skills• Ordering • Cash Handling• Sales skills and a target-driven, working to KPI’s• Exceptional communication skills • Using a GDS to book flights and hotels for clients• Plan a holiday from start to finish for clients.• Office skills• Finance skills• Ordering



Shingle Inn Cafes

• Australia
• Hospitality
• 1 - 100 Employee

• Manager

  • Sep 2016 - Jun 2017

  • Adhering to basic obligations of a team member through the policies & procedures.• Push for exceptional customer service in order to drive brand advocacy• Actively promoting teamwork in the day-to-day running of the store.• Providing consistent feedback about staff performance & progress to the Area Manager• Working to OH&S & Food Safety compliance to be documented & adhered to.• Meeting sales growth expectations & maximize number of transactions.• Commitment to train and develop staff to provide exceptional customer service.• Working to KPI’s• Cash handling and banking of all the day to day trade



ALH Group Blue Pacific Hotel

• Assistant Manager

  • Feb 2016 - Sep 2016

  • Assist the venue manager to achieve sales and monthly profit targets• Cash handling and banking of all the day to day trade, gaming and TAB• Maintaining budgeted expenses• Ensure customer service standards are maintained to a high level• Ensure compliance with all statutory regulations• Assisting venue manager to ensure all reports are up to date, accurate and current• Plan and implement venue operations on a day to day basis• Support team development, sales, marketing, profits, cost control, health and safety, compliance and housekeeping.• Provide effective leadership and development of the venue’s team.• Manage and resolve customer and staff issues in the timely and efficient manner• Cover all roles as required• Managing and maintaining social media• Setting up and Running of Events



Pacific Harbour Golf & Country Club

• Australia
• Spectator Sports
• 1 - 100 Employee

• Bar Supervisor

  • Aug 2013 - Sep 2016

  • Customer service• Stock taking & ordering• Cashing up• Staff training & supervision• Maintenance and cleaning of bar • Customer service• Stock taking & ordering• Cashing up• Staff training & supervision• Maintenance and cleaning of bar



Marston's PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Line Chef

  • Jul 2012 - Jul 2013

  • Received daily stock deliveries• Prep for meal services - Worked the line in the kitchen grill, ovens and six burners• Cooking menu items to order• General kitchen duties • Received daily stock deliveries• Prep for meal services - Worked the line in the kitchen grill, ovens and six burners• Cooking menu items to order• General kitchen duties



Neilson Active Holidays

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Waterski and Wakeboard Supervisor

  • Apr 2010 - Jul 2012

  • Carrying out all boat maintenance• Carry out risk assessments and operation procedures• Overseeing the running of the ski program and maintaining customer service at all timesBudgeting & maintaining fuel cost• Training, supporting & supervising staff • Explained procedures & modifications for participants with disability & with a history of injury• Consistently met daily participation goals• Cultivated positive relationships with participants by interacting with them & activities• Promoted water sports centre programs• Explained the use of equipment to all participants, prioritising safety at all times• Created and coordinated water ski activities• Greeted all guests in a professional and friendly manner• Developed safe and effective exercise programs for all members• Assessed individual progress and suggested appropriate changes• Immediately reported any damaged or broken equipment• Explained and demonstrated water activities to participants demonstrating safety• Instructed water skiing to guests of all ages & abilities

• Waterski Instructor

  • Jun 2007 - Oct 2010

  • Worked on the ski pontoon as part of a team providing a safe Water ski and Wakeboard program• Instructing guests of all ages and abilities following the British Water Ski Federation syllabus and Neilson standards• Rotated responsibilities of driving, spotting, instructing and running the pontoon throughout the day• Promoted water ski programs• Cultivated positive relationships with participants by interacting with them during activities

• Winter Holiday Rep

  • Nov 2008 - Apr 2009

  • Conduct timely & efficient airport transfers• Manage sales & targets• Manage guest enquires and complaints• Organise après ski events• Liaise with suppliers & event managers• Assist with safely measuring & fitting skis, snowboards, helmets and boots for guests• Ski guiding

• Children Club Staff

  • Jun 2007 - Nov 2008

  • Ensure a safe environment• Organise, deliver and supervise fun activities on land and water for 2-18 year olds• Assist beach team with rigging boats and supervising children's sailing activities• Cover staff absences in beach and bar teams as required• Promoted good behaviour by using the positive reinforcement method• Assisted the team leader with arts and crafts• Organised small groups of children between indoor & outdoor activities• Communicated regularly with parents about daily activities• Sparked imagination by helping children discover new things each day• Managed general housekeeping• Maintained a positive demeanour to facilitate a stable, consistent environment