Senior Policy Officer

• Dec 2021 - Present

Senior Project Manager - Whole of Health Program; Child and Youth Mental Health

• Apr 2021 - Sep 2021

Change, Project and Communication Management facilitation and coordination of clinical and integrated care best practice sharing; Building collaboration and knowledge transfer culture shaping via resourcing change managers via the Ministry's Agency for Clinical Innovation, Whole of Health Program; and Convenor, secretariat and facilitator for a state-wide Improving the Mental Health Health Response Working Group. Change, Project and Communication Management facilitation and coordination of clinical and integrated care best practice sharing; Building collaboration and knowledge transfer culture shaping via resourcing change managers via the Ministry's Agency for Clinical Innovation, Whole of Health Program; and Convenor, secretariat and facilitator for a state-wide Improving the Mental Health Health Response Working Group.

Program Coordinator: Mental Health, Suicide Prevention, Alcohol and Other Drugs

• Jan 2021 - Mar 2021

Collaborated via a Steering Group including Wesley Mission Qld, Qld Ministry of Health, Metro South Hospital and Health Services, Beyond Blue and Primary Health Networks, to launch The Way Back Support Service at Princess Alexandra Hospital; Supported PAUSE suicide support program at Logan Hospital, Crisis Safe Space at Princess Alexandra Hospital and a Belong LGBTIQ+ clubhouse and support space in Redlands (run by Book RED); and Supported suicide support cooperative projects through connecting people across services.

Consultant Trainer

• Apr 2020 - Dec 2020

Consultant and trainer, providing customised peer mental health support programs. Consultant and trainer, providing customised peer mental health support programs.

Project and Program Manager, Lived Experience Framework Projects

• Oct 2019 - Mar 2020

Developed evidence-rich peer-work whitepapers, policy analytics, reports and a Communication Plan. For people with lived experience of mental health issues and caring, changing how we design and deliver mental health services, to implement the NSW Lived Experience Framework. Produced consultation reports to inform the NSW Strategic Framework for Suicide Prevention 2018-2023.Achievements:• Delivered a product that incorporated consultations, analysis and a design evaluation cycle;• Enhanced stakeholder relationships through cooperative development to acknowledge priorities;• Briefed NSW Mental Health Commissioner and Director of Engagement on policy to support simplified, customer centric, funding application processes;• Delivered a Lived Experience (mental health framework) change program's critical components to the Commissioner, enabling the NSW Government to report on how NSW is shifting cultures, language, assumptions and the stories we tell to enable our support systems to be designed and led by people with lived mental health experience.

Senior Advisor, Strategy and Reform

• Oct 2019 - Mar 2020

Achieved strategic project delivery to achieve first iteration transformation of NSW mental health supports. Lived Experience Framework projects to support peer work. NSW Strategic Suicide Prevention Framework Consultation reports to support NSW strategy for its Towards Zero Suicides initiative.

Project Manager

• Apr 2019 - Sep 2019

Led significant refinement of Mental Health and clinical Training Classifications and data specifications. Engaged a Clinical Advisor panel to devise, debate and decide significant refinements of the Australian mental health funding classification, for consideration by IHPA’s national members. Achievements: • Delivered significant refinements to an Mental Health funding classification’s development cycle • Enhanced stakeholder relationships in co-development of the classification’s refinement through a national working group and professional committees • Rapid-tested and co-presented product options to a consumer, clinician and the funding body • Expedited Minimum Data Set data collections and the publication of classification refinements • Led development and the hibernation of the Australian Teaching and Training Classification • Ensured analysis and draft data specification processes to a national publishing body, AIHW • Briefed to CEO level engagement of a nationally respected clinician to advise product suitability.

Product Manager and Co-Founder

• Dec 2018 - Mar 2019

Created, refined and tested a novel carer and consumer exchange, Care Market Compass: a cloud-based health Customer Relationships Marketplace for personal care. Developed a prototype with a mental health Nursing Unit Manager and tested in high-growth, multicultural Northern Melbourne. Achievements: • Developed and tested demand elasticity for Care Market Compass • Designed product iteratively from consumer or carer feedback; ran scenario planning • Delivered a network of health care and disability care professionals, carers • With people with disability and carers, co-developed scenarios and managed user testing, product iterations and product extensions in Melbourne, Sydney and NSW Central Coast • Quantified and analysed business cases for fundraising investment over a 3 year cycle • Researched systemic quality issues and service delivery gaps across jurisdictions as part of policy formulation sprints.

Senior Policy Officer

• Oct 2017 - Nov 2018

Formulated strategic policy advice for Education Secretary and Education Minister to lead or counter policy debates at national Education Council and to support national funding agreement negotiations. Achievements: • Briefed Senior Executive on sensitive reform issues and projects, to COAG level meetings • Advised on strategic policy subject matter in early education and national education issues • Managed NSW Education coordination of potential responsibilities from Royal Commission into Institutional Responses to Child Sexual Abuse recommendations prior to formal action.

Portfolio Management - Issues and Communication coordination

• Jun 2017 - Oct 2017

Represented a Service Delivery Transfer project group across the agency and Districts in fast-paced, time-sensitive collaborations. Ensured very sensitive issues were responded to with input from subject matter experts and Senior Executive across the agency, building trust and capability.Achievements:• Implemented an agile review and prioritisation system for responses to sensitive and time-specific issues for response to the Minister issues and agency priorities and responsibilities: a result is consistency and reduced barriers for colleagues to become involved with solutions;• Redesigned systems to highlight issues workflow to internal Senior Executive stakeholders and subject experts. Colleagues adopted collaboration on this transparency enhancement.• Implemented improvement recommendations on processes for written Minister responses to MP representations. The result increased the team’s connection to subject matter experts, improved feedback on communications and improved our responses to assistance requests.

Senior Project Officer, Information Accountability - Ministerial Support, Office of Deputy Secretary

• Nov 2016 - May 2017

Liaised, collaborated and managed pressing issues in a sensitive, fast-paced environment with Executive Directors Disability and regional contacts across FACS. Responded to urgent, complex issues as requested by the Minister. Formulated responses and Questions on Notice for the Minister.Achievements:• Delivered issue tracking and analytics products for Office of the Deputy Secretary oversight of reporting responsibility performance• Tested and introduced automated tracking and reporting to respond to Media Unit and Minister’s Office Urgent Request for Information (URI) requests. • Ensured team accountability for workflow, work volume and on-time delivery: enhancing the reputation, improved trust, teamwork and enhanced relationships with FACS partners• Responded to crisis requests from families needing to accommodate a child with a disability and very high care needs, I initiated District emergency supports while investigating a housing solution, enabling families to continue child care in an interim period while waiting for high priority accommodation.

Principal Project Manager - New Contact Centre Technology and Business Continuity

• Sep 2016 - Dec 2016

Co-designed and implemented a Business Continuity and Disaster Recovery system for the Helpline ahead of a high-risk period of changeover to totally new telephony and contact centre technology. Significant strategic thinking and change-management consultations underpinned this re-engineering and was undertaken alongside external technology projects to implement new technology platforms. I looked at business activity processes critical to operating Helpline, with FACS risk management professionals and Helpline teams. We assessed activity impacts and their Maximum Acceptable Outage (MAO) times. Major/critical impact activities below an agreed MAO threshold were classified as critical business activities. We discussed and ordered activities to prioritise services delivery. We identified both responses to all hazards affecting critical business activities and workable strategies for Hotline service re-establishment. I tailored Business Continuity Plans for each business stream or division, them consolidated approved plans into collective critical business activities, that the Deputy Secretary approved.The resulting Business Continuity Kit included a plan, key contacts and all resources for continuity in the event of physical, IT, people or other business disruption. It was fully tested for teams and critical activities.

Portfolio Manager: Minister for Disability Services, Deputy Secretary ADHC communications.

• Apr 2016 - Aug 2016

Coordinated intra agency issues responses for the Minister's Office to Urgent Requests for Information (URIs). Collaborated with NDIS Implementation on incidents or issues with the NDIS rollout/transfer.Achievements:• Delivered timely briefings to Deputy Secretary for speaking engagements and written communications• Created draft responses to Ministerial correspondence (e.g. Minister replies to NGO service provider letters)• Managed response processes to complaints sent to ADHC and collaborated across business units and NDIA (NDIS matters) and responded to misdirected FACS inquiries• Created and implemented a Portfolio Management dashboard of work backlogs for visibility for the team, to highlight overdue/extension risks and assist in workload reallocation or item volunteering.

Project Manager – Disability Services Business Continuity

• Jan 2016 - Apr 2016

● End-to-End management of the ADHC Business Continuity Project against urgent timeframes; ● Work across ADHC Directorates to build capability in risk analysis and risk control plans; ● Deliver results through mentoring and developing key staff to deliver risk controls in a timely manner;● Build capacity and resilience of stakeholders within and outside FACS, in order to improve Business Continuity capacity and to build on existing abilities of teams to work around business or community disruption.

Senior Business Analyst, Strategic Change

• Nov 2014 - Dec 2015

Managing or leading projects focused on reducing cost and increasing value through improving team performance while managing digital transformation, in Disability Services programs and Business OperationsDemonstrated capabilities:● Leading and project-managing the planning, procurement, financial-management and risk-management of operations of several Disability Services Directorates at FACS NSW, ADHC Central Office.● Collaboration leadership in financial quality management of processes and teams within ADHC with colleagues in Finance, Program Management, Grants Management and Business Services teams.● Managing monthly financial reporting, budgeting and forecasting cycles of several directorates.● Leading the ADHC Directorate Budgets and Financial Reporting process, in partnership with Directors, Executive Directors and colleagues across NSW.Delivering Results on a monthly cycle. ● Business Analysis and KPI scorecards monthly to Directors. Annual Operations.● Talent management responsibility for project-management of e-procurement, quality processes and quality systems across multiple locations; budgeted at $26M annually. Business risk analysis and forecasting of disability grants programs and transformative projects annually budgeted up to $0.9B.

Senior Project Officer | Community Access | Individualised Options | Advocacy Funding

• Jul 2008 - Oct 2014

● Senior Program Analyst providing predictive analytics on services rollout across ADHC service programs and for Disability Advocacy programs● Managed procurement, asset systems● Advocacy programs reviews, forecasting, monitoring and ad-hoc reporting● Multi-site HR budgeting, forecasting and monitoring● Operations financial management and control.