Ben Brown

Program Assistant - Adult Education at Columbus Literacy Council
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Japanese Limited working proficiency

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5.0

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Ben is a hospitality wizard! I had the pleasure of working with him while I was front desk staff at another property. When oversold, we'd frequently walk guests to his hotel and vice versa. He handled every situation with the utmost professionalism, respect, and optimism. He was especially skilled at de-escalating heated situations, cultural sensitivity, and stepping in to offer a helping hand wherever it was needed.

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Credentials

  • Cold Calling: The First Seven Seconds
    LinkedIn
    Jul, 2022
    - Oct, 2024
  • Cold Email Prospecting
    LinkedIn
    Jul, 2022
    - Oct, 2024
  • Teaching English as a Foreign Language (TEFL)
    ITTT - International TEFL & TESOL training
    Jul, 2019
    - Oct, 2024

Experience

  • Columbus Literacy Council
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Program Assistant - Adult Education
      • Jan 2023 - Present
  • Mint House
    • United Kingdom
    • 1 - 100 Employee
    • Hospitality Manager
      • Apr 2021 - Jan 2023
  • Concord Hospitality Enterprises
    • United States
    • Hospitality
    • 700 & Above Employee
    • Operations Manager
      • Jul 2021 - Aug 2021

    • Operations Supervisor
      • Apr 2021 - Aug 2021

  • First Hospitality
    • United States
    • Hospitality
    • 200 - 300 Employee
    • Guest Service Agent
      • Dec 2020 - Apr 2021
    • Front Office Manager
      • Mar 2019 - Sep 2020

      Front Office Manager and Manager-On-Duty for Marriott/Residence Inn dual property hotel. Led Front Office associates during morning and evening shifts: managed associate scheduling; managed associate timekeeping for payroll; acted as final point of escalation for client/guest issues; conducted coaching and counseling opportunities and annual employee performance evaluations/appraisals. Worked with sales team to check and upload corporate rates; reviewed and maintained property-level room inventory. Championed the Marriott Bonvoy loyalty program, driving loyalty enrollment. Assigned manager-on-duty shifts by hotel’s assistant general manager, overseeing service execution in all hotel departments and ensuring guest/associate safety.

  • Crestline Hotels & Resorts
    • Hospitality
    • 500 - 600 Employee
    • Operations Supervisor
      • Feb 2015 - Mar 2019

      Supervised Front Desk staff and served as Operations Manager under the Hyatt Place and Courtyard by Marriott brands. Acted as manager-on-duty. Conducted coaching and counseling with associates, documentation of incidents, and provided annual employee evaluations/appraisals. Supervised and created schedule for Bistro/restaurant staff; conducted inventory and ordered product for Food and Beverage team; assisted in set-up and tear-down of banquet/meeting spaces. Read and responded to Guest Satisfaction Survey comments, using guest feedback to create new or modify current operating processes to increase guest satisfaction.

  • Pillar Hotels & Resorts
    • Hospitality
    • 100 - 200 Employee
    • Front Desk Staff
      • Jun 2014 - Feb 2015

      Front desk associate for the Hyatt Place brand. Responsible for quick and accurate check-in and check-out of guest rooms; managing and preparing orders from hotel's 24-hour kitchen; tending bar. Restocked rot desk, grab-n-go market, and kitchen as needed. Provided shuttle service to guests upon request and when contracted for a group event. Performed night audit duties when requested. Front desk associate for the Hyatt Place brand. Responsible for quick and accurate check-in and check-out of guest rooms; managing and preparing orders from hotel's 24-hour kitchen; tending bar. Restocked rot desk, grab-n-go market, and kitchen as needed. Provided shuttle service to guests upon request and when contracted for a group event. Performed night audit duties when requested.

Education

  • The Ohio State University
    Bachelor of Arts - BA, International/Global Studies
    2013 - 2021

Community

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