Experience

Bombay Sapphire Distillery

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Gin Expert

  • Jan 2016 - Present

  Fast-paced, multifaceted role encompassing customer service, communications and workflow management functions in support of an operationally efficient, procedurally robust environment • Spearheaded a range of day-to-day operations, ensuring efficiency, target-attainment and quality outputs • Provision of class-leading customer service to a diverse clientele; skilled at understanding the needs of the individual and translating them into effective solutions • Leveraged public speaking expertise to prepare and deliver gin cocktail masterclasses to the visiting public (groups of 30+) and external allied clients; engendering an hospitable, inclusive environment and presenting a premium image to drive brand perception • Fostered sustainable relationships with VIP Bacardi representatives • Delivered targeted training to junior members of staff to promote quality, consistent service • Promoted high-volume global sales revenue through the effective communication of the history of Bombay Sapphire to the international consumer market • Worked both private and corporate events and meetings, providing silver-spoon service • Conflict/compliant resolution expertise; de-escalating sensitive situations using tact, discretion and diplomacy to achieve mutually beneficial outcomes • Formally trained by Sam Carter (Global Brand Ambassador for Bombay Sapphire) as a cocktail mixologist • Notable achievement: featured in a cocktail video on the Bombay Sapphire website and YouTube channel, as an ambassador of the global brand Show less