Ben Bennett

School Bus Driver at EMMETT INDEPENDENT SCHOOL DISTRICT # 221
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Contact Information
us****@****om
(386) 825-5501
Location
Boise, Idaho, United States, US
Languages
  • Italian -

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5.0

/5.0
/ Based on 2 ratings
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Carl Pollock

I have had the fortune of working with Ben Bennett in several capacities at HP, most recently in our global support center management team. During this time, I’ve always been impressed with his drive, breadth of knowledge and keen insight into customer service and support models. Most recently, Ben and I have collaborated in a cross-regional effort to implement new OS training for our 2000+ contact center agents across the globe. His leadership and guidance helped ensure the initiative stayed on track, and key milestones were reached to management’s satisfaction. Ben is a very talented professional who knows how to get the job done thoroughly and efficiently. Management, clients and business partners all comment positively on Ben’s ability to work across traditional organizational boundaries and find solutions that move strategies forward. He has a unique skill set which allows him to effectively cut through the normal corporate clutter that can bog down work teams, and ensure we stay focused on the objectives of the many HP global strategies we support.

Annie Price

Ben is an exceptional project manager. His presentation skills, attention to detail and ability to influence others even when he doesn't have authority is powerful. Ben has a keen eye for how decisions will benefit or impact other parts of the business and build mitigation plans as needed. Ben is an asset to any organization.

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Credentials

  • Explorer
    HP
    Oct, 2020
    - Oct, 2024

Experience

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • School Bus Driver
      • Apr 2023 - Present
    • Information Technology & Services
    • 1 - 100 Employee
    • Semi Retired
      • Mar 2023 - Jul 2023
    • Azerbaijan
    • Online Media
    • Business Planner
      • Jun 2021 - Jul 2023

    • Strategic Program Manager
      • Jan 2020 - Mar 2023

      Leading and Enabling the path to better Customer Support Experiences! Responsible for owning key strategic initiatives within Customer Support & working cross-functionally both internally and with Alliance partners. I love working closely with industry partners to enable technologies and innovation that provide new ways for customers to interact effortlessly with HP. This collaboration, as well as the strategic leadership I bring to the Customer Support organization, allows me to work on initiatives that involve the leading edge of solutions for customers. Show less

    • Global Alliance Manager
      • May 2016 - Jan 2020

      Responsible for the Support Alliance Network & Partnerships between HP and Microsoft, as well as HP and Google. This role works to set strategies for current and future support opportunities between our companies, in order to provide the best customer experience possible. This position works at all organizational layers, interfacing with operations personnel, management, and executives at all 3 companies. Communication and presentation skills are highlighted as significant attributes.

    • Customer Service - Assisted Training, Content, & Tools Strategist
      • Apr 2014 - Apr 2016

      Global responsibilities for strategies in the training, content, and knowledge tools for HP’s contact centers. These strategies encompass call and chat contacts from customer with HP across multiple delivery partners and locations. Managing the development, alignment, and implementation of these strategic areas in partnership with Regional VPs & Directors and their staffs. Work focused on assessing current sitation by collecting input directly from customer-facing agents and management, thereby formulating a short-term and long-term strategic direction for these 3 business teams. Particular attention given to cross-organizational communications, including executive VP level packages of status and progress. Oversaw the introduction of contact center aspects for the Microsoft Windows 10 launch for 8,000+ contact center agents. Show less

    • Global Customer Care Agent Knowledge Tools Program Manager
      • Mar 2013 - 2014

      Responsible for Call Center Agent Knowledge Tools globally. This includes incorporating service/support strategies & business requirements into a selected knowledge tool. Working with all regions and timezones to effectively capture agent needs, and make system changes on priority items. Also responsible for roadmapping the tool-set for agent knowledge access which includes support documentation, logic flows, process & policy procedures, etc.

    • IT Strategic Planner / Chief of Staff
      • Feb 2008 - Mar 2013

      Plan of Record Planning for HP's Graphic Solutions Business, LaserJet & Enterprise Business, World-Wide Strategy & Marketing Organization, InkJet & Web Solutions Business, and Managed Enterprise Services Business. Responsible for the coming years project plans, staffing plans, planning milestones. Chief of Staff skills include cross-functional leadership, coordination of tasks across global staff, finance, results, and executive communications.

    • Section Manager
      • Nov 2005 - Feb 2008

      Responsible for Customer Support Content Management Systems, and HP's Customer Care Website Publishing Engine. Managed a section of over 75 employees world-wide.

    • Content Management Manager
      • Jan 1998 - Oct 2005

      Responsible for the creation and timely deposit of information into content repositories for customer support on product release dates

    • Support Center Response Manager
      • Jan 1995 - Jan 1998

      Responsible for North America Customer Support for both Consumer and Enterprise Business LaserJet printer support. Managed local and remote call centers of 100+ employees.

    • Technical Process Supervisor
      • May 1990 - 1995

      Supervised activities of failure analysis technicians, as well as process support technicians. Reported progress and status to management on daily basis.

    • Electronics Technician
      • May 1989 - May 1990

      Performed failure analysis on failed disk drives in a manufacturing environment. Aided R&D engineering in performing testing of disk drives in the labs.

Education

  • Idaho State University
    Bachelor of Applied Science (B.A.Sc.), Electronics / Laser
    1987 - 1989
  • Pocatello High School
    1981 - 1984

Community

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