Experience

Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Data Science

  • Sep 2022 - Present

  Redwood Shores, CA I'm responsible for two primary areas: usage analytics across Oracle's new generation of applications, and Quantitative UX for Oracle's Fusion applications.

• Senior Manager, Data Science

  • Feb 2020 - Sep 2022

  Redwood Shores I founded the UX Data Science group within Oracle Design Research, which has grown to become an essential part of how we do design research at Oracle. Myself and the team specialize in analyzing telemetry data to answer high-level questions about usage, as well as deep dives to measure task performance and discover usage patterns that impact design and product decisions. I am also responsible for analytics for our new generation of apps, working at the platform level to provide usage insights… Show more I founded the UX Data Science group within Oracle Design Research, which has grown to become an essential part of how we do design research at Oracle. Myself and the team specialize in analyzing telemetry data to answer high-level questions about usage, as well as deep dives to measure task performance and discover usage patterns that impact design and product decisions. I am also responsible for analytics for our new generation of apps, working at the platform level to provide usage insights across the fleet of Oracle's SaaS customers.

• Principal Usability Engineer

  • Oct 2018 - Feb 2020

  Redwood Shores I head up the UX Telemetry team within Oracle Design, where we study usage logs to understand how users interact with our products. Our work is based on techniques I pioneered over the last three years that allow us to isolate the right data in order to measure and classify user behavior. We also create different visualizations that allow us to see how users engage with Oracle's HCM, ERP, and CRM applications.

• Principal Usability Engineer, Emerging Technologies

  • Oct 2016 - Oct 2018

  Redwood Shores I'm the lead user researcher on the Emerging Technologies team, where we get to investigate the most interesting and promising new technologies and products, building out, testing, and researching prototypes to see how they can benefit our enterprise users. I've researched chatbots, voice, smartwatches, visualizations, IoT, gesture, VR, wearables, biosensors, car technologies, and mobile. I also get to use a number of methodologies, including: ethnography, task analysis, journal studies,… Show more I'm the lead user researcher on the Emerging Technologies team, where we get to investigate the most interesting and promising new technologies and products, building out, testing, and researching prototypes to see how they can benefit our enterprise users. I've researched chatbots, voice, smartwatches, visualizations, IoT, gesture, VR, wearables, biosensors, car technologies, and mobile. I also get to use a number of methodologies, including: ethnography, task analysis, journal studies, focus groups, usage analytics, interviews, usability testing, brainstorming, card sorting, and the Wizard of Oz method. These often involve sticky notes, because, well, they're a user researcher's best friend. These days I'm focusing on the quantitative side of things, using R to analyze usage logs. Our team works across the applications pillars, so I've done work with CRM, HCM, ERP, and SCM.

• Senior Usability Engineer

  • Dec 2013 - Oct 2016

  Redwood Shores, CA I am on the Emerging Interactions team, where I check out and talk to users about upcoming technologies and see how they might be applied to the enterprise. I was formerly on the Mobile UX team, where I mainly worked on improving mobile apps. While on that team I also managed icon production and assisted with visual design work for mobile icons, and reviewed design patterns.



The Epoch Times

• Los Angeles Edition Editor

  • 2011 - 2017

  Los Angeles/San Francisco Bay Area Choosing content, editing stories and working with reporters, and quality control for the Los Angeles edition of the Epoch Times newspaper.

• Science and Technology Editor

  • Sep 2013 - Dec 2013

  New York/San Francisco Bay Area Editing and writing science and technology stories, focusing on frontier and controversial scientific topics.

• Copy editor

  • 2006 - Sep 2013

  Copy editing for various sections, working where needed. I also review pages before they go to print.



Progress

• United States
• Software Development
• 700 & Above Employee

• Usability Researcher

  • Sep 2013 - Nov 2013

  Redwood Shores Carried out user research for Application Platform as a Service (aPaaS) and data management products.



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Usability Intern, Mobile and Social UX

  • Aug 2012 - Aug 2013

  • User testing: planning, recruiting, moderating note taking, analyzing, and presenting research findings for early-stage wireframes, a prototype test, a comparative analysis, and impressions and attitudes. • Ethnographic research and persona creation: analysis and presentation of ethnographic research, and participation in field research. I created a persona and contributed to others, creating a new, well-received format using iBooks Author. I also updated and improved culture boards—rich… Show more • User testing: planning, recruiting, moderating note taking, analyzing, and presenting research findings for early-stage wireframes, a prototype test, a comparative analysis, and impressions and attitudes. • Ethnographic research and persona creation: analysis and presentation of ethnographic research, and participation in field research. I created a persona and contributed to others, creating a new, well-received format using iBooks Author. I also updated and improved culture boards—rich displays covering various topics from ethnographic field research in different countries and the U.S.—using Adobe Illustrator. Additionally, I created videos for summary versions of personas using iMovie. • Focus group: planning, writing, and note taking for a focus group on enterprise social networks. • Design: Provided wireframes and ideas for a project proposal. Designed dashboards for a mobile design patterns project. • Research: Conducted research on enterprise social networks, mobile in China, and mobile social applications. Show less



UCLA

• United States
• Higher Education
• 700 & Above Employee

• Graduate Student

  • Sep 2006 - Jan 2013

  My research covered: • The placebo effect. I investigated whether placebo effects can result in cognitive enhancement to problem solving, attention, and memory. • Effects of meditation and qigong. Studying the qigong practice Falun Gong, I examined cognitive, physiological, and psychological effects of the practice. Specifically, I measured attention, working memory, and coordination, along with various physiological measures, before and after a session of the Falun Gong exercises. •… Show more My research covered: • The placebo effect. I investigated whether placebo effects can result in cognitive enhancement to problem solving, attention, and memory. • Effects of meditation and qigong. Studying the qigong practice Falun Gong, I examined cognitive, physiological, and psychological effects of the practice. Specifically, I measured attention, working memory, and coordination, along with various physiological measures, before and after a session of the Falun Gong exercises. • Analogical reasoning. Some of my early graduate work examined analogical priming. Teaching: • Statistics • Psychology research methods • Cognitive psychology • Behavioral neuroscience • Sensation and perception • Cognitive science • Learning and behavior Show less