Experience

360 Degree Brewing Company

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Business Development Manager

  • Jun 2020 - Present

  End-To-End Sales & Distribution; Account Management; E-Commerce; Sales Operations; Social Media Marketing; Customer Service; Production Assistance End-To-End Sales & Distribution; Account Management; E-Commerce; Sales Operations; Social Media Marketing; Customer Service; Production Assistance



High Mountain Brewing Co., The BrewHouse

• Whistler, British Columbia, Canada

• Server

  • Jun 2018 - Mar 2020

  Fast paced Brewpub/restaurant serving a diverse international clientele across winter and summer seasons in Whistler, BC. InitIally hired within the front of house (FOH) support team, worked towards being promoted to server. Developed a training programme for newly hired FOH support staff having trained new staff for several months from memory. Regularly scheduled onto high demand shifts as reward for work ethic and productivity Commended for attitude, applicatIon and customer service - particularly during high volume periods



Gnarlyroots Pizza & cafe

• Canada
• Restaurants

• Server

  • Jun 2018 - Jul 2018



Verve People

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Hospitality

  • Nov 2017 - May 2018

  Worked flexibly for a variety of venues and clients within the Greater Manchester hospitality sector. Multiple supervisory roles, including in the premium lounge bars at Manchester City FC’s Etihad Stadium. FOH positions fulfilled: Bartender, Barista, Server, Waiter, Host, Busser, Hotel Porter, Cashier. Consistent posiIve appraisals from the numerous temporary roles fulfilled. Worked flexibly for a variety of venues and clients within the Greater Manchester hospitality sector. Multiple supervisory roles, including in the premium lounge bars at Manchester City FC’s Etihad Stadium. FOH positions fulfilled: Bartender, Barista, Server, Waiter, Host, Busser, Hotel Porter, Cashier. Consistent posiIve appraisals from the numerous temporary roles fulfilled.



NUCO Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Info Rep / Customer Service Assistant

  • Nov 2016 - Nov 2017

  Seasonal work; in-resort contact and point of information for clients throughout their ski holiday Represented company brand in the public sphere, including maintaining supplier relations and stewarding events. Domestically, worked in the customer service team, delivered exceptional service to both clients and suppliers via email and telephone; database management, systems administration Transitioned to sales; researched, compiled and successfully sold holiday packages to clients Seasonal work; in-resort contact and point of information for clients throughout their ski holiday Represented company brand in the public sphere, including maintaining supplier relations and stewarding events. Domestically, worked in the customer service team, delivered exceptional service to both clients and suppliers via email and telephone; database management, systems administration Transitioned to sales; researched, compiled and successfully sold holiday packages to clients



University of Manchester Students' Union

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Bar Supervisor

  • Apr 2014 - Jun 2017

  Supervised the Manchester Academy concert venue bars and student union restaurant-bar Promoted to supervisor within first 6 months of employment Recruited and trained prospective new staff members, including full licensing training and mixology Quality control for all wet and dry sales - covering both bar and kitchen - and floor space presentation Managed staff in a fast paced working environment; cash handling; radio communication; continual strong customer service Management and replenishment of stock, including handling deliveries Conflict management and resoluIon with customers and staff



University of Manchester Ski and Snowboard Club (SKUM)

• Manchester, United Kingdom

• Holidays and UK Trips Secretary

  • May 2015 - May 2016

  Successfully organised, promoted, and sold-out, two university trips to the Alps, and two domestic weekend trips. High levels of excel data handling; fluent usage of Microsoft Office. Lead contact with holiday suppliers, including chairing sales meetings and leading on contract negotiations. Worked on sourcing sponsorship deals for the club. High levels of logistical planning. Social media marketing - with targeted ad campaigns; Email communications - both with mailing lists and direct contact. Worked within a committee team environment. Assisted with running club events. Regular requirement for public speaking. Part of recruitment process for successive committee



Richmond Park Residents' Association

• Manchester

• Treasurer

  • Oct 2013 - Oct 2014

  large scale event planning and execution; managing association funds; chairing meetings; public speaking; association asset management; expanding association inventory; sourcing and working with cost-efficient suppliers large scale event planning and execution; managing association funds; chairing meetings; public speaking; association asset management; expanding association inventory; sourcing and working with cost-efficient suppliers



Ann Arbor YMCA

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Counselor

  • Jun 2013 - Aug 2013

  Seasonal employment as a Senior Counselor at Camp Al-Gon-Quian, MI USA for duration of summer 2013. Provided a positive and enjoyable camp experience for children in a 24/7 working capacity Planned daily activities for the children, delivered as both a team leader and support staff Communicated with a large diverse staff team, and children aged 7-16 (including handling difficult behaviour); first-aid trained Seasonal employment as a Senior Counselor at Camp Al-Gon-Quian, MI USA for duration of summer 2013. Provided a positive and enjoyable camp experience for children in a 24/7 working capacity Planned daily activities for the children, delivered as both a team leader and support staff Communicated with a large diverse staff team, and children aged 7-16 (including handling difficult behaviour); first-aid trained



LOCOG (London Organising Committee Of The Olympic & Paralympic Games)

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Games Maker - Venue Entry Team Member

  • Jul 2012 - Sep 2012

  Volunteer staff member (Games Maker) for duration of the Games, based at the Olympic Park Managed crowds at Park entrances. This included ticket checks, and assistance with security screening Provided information and assistance to visitors around the Olympic Park Volunteer staff member (Games Maker) for duration of the Games, based at the Olympic Park Managed crowds at Park entrances. This included ticket checks, and assistance with security screening Provided information and assistance to visitors around the Olympic Park



schuh

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Apr 2010 - Aug 2012

  Consistently provided excellent customer service Never scored less than 90% on service checklists Maintained shop floor presentation; POS / till trained and regularly handled cash Stockroom management; processed stock deliveries and returns; fulfilled online orders Consistently provided excellent customer service Never scored less than 90% on service checklists Maintained shop floor presentation; POS / till trained and regularly handled cash Stockroom management; processed stock deliveries and returns; fulfilled online orders



UK Youth Parliament

• Civic and Social Organizations
• 1 - 100 Employee

• Member of Youth Parliament

  • Mar 2009 - Mar 2012

  Recorded on Hansard during first ever non-MP debate in the House of Commons Networked with politicians, key influencers and policy officers Lead campaign groups on a local and regional level High levels of administrative work to supplement projects (data handling, research, etc) Represented interests of young people in my area at a political level Chaired policy groups and forums Facilitating educational workshops Organised events, chaired and partook in debates Represented the region at a youth conference in Germany, 2008