Mobile Credential Specialist

• Apr 2023 - Present

Manager of Identity Engineering & Development

• May 2022 - Apr 2023

Provide technical leadership for the Identity engineering and development team at the University of VirginiaWork across departments at the university, the health system, and affiliates to create standards and sustainable practices for identity functions.Build strong relationships across infrastructure teams for provisioning and de-provisioning processes to allow for timely troubleshooting and quick resolution of issues

Identity Services and Solutions Analyst

• Apr 2020 - May 2022

Led and assisted in the development, configuration, and maintenance of Fischer Identity Platform across The University of Virginia. Technical lead for multiple integrations with Workday, and O365 proper provisioning for 40,000 employees across UVA Health, University Physicians Group, and the University of Virginia. Led a cross-functional team in the planning, testing, and provisioning of university employees (Faculty, Staff) and students enabling birthright entitlements of O365 accounts.Reviewed provisioning logs, tables, and views to identify operational issues Migrated provisioning of 500,000 users from Oracle DSE to Open LDAPAssisted in the planning patching and configuration of the Fischer platform Show less

OIM Application Administrator

• Oct 2018 - Apr 2020

Led development, configuration and maintenance of Oracle Identity Platform across the CU System. • Supported multiple applications on WebLogic and maintained load balancing, high availability and fail over functionality. (SOA, OIM, and OAM)• Researched and developed Microsoft Graph API calls to change the domain of 24,000 user principal names on O365 accounts to the CUAnschutz.edu domain.• Developed tested and deployed dynamic O365 group based licensing migrating 241,000 licenses so seamlessly that it generated only 3 service desk calls.• Configured and maintained SSO for 75 applications. Show less

Application Administrator

• Jun 2016 - Sep 2018

Led in the installation, development, configuration and maintenance of applications, databases, and servers, which included provisioning of users and access, migrations, integrations, refreshes, and restores. • Technical lead for multiple integrations of the student success platforms Starfish (Hobsons) and Student Success Collaborative (EAB). Integrated systems include: Canvas, IDM, CU-SIS, HRMS, O365• Technical lead for the Cherwell team: responsibilities included maintaining MSSQL backend, developing queries, request workflows, approval workflows, integrations and reports• Developed automated provisioning process for shared mailboxes in Hybrid Exchange \ O365 environment• Administrator of Hybrid Exchange / O365 environment / IronPort environment. Managing over 250,000 mailboxes and O365 users • Administrator of Listserv mass mailing program, developed and maintained LDAP queries and user permissions Show less

OIT Operations - Project Manager

• Jun 2015 - Jul 2016

Identify and coordinate resources for the relocation an installation of telecom and network services for 15,000 users across two campuses and multiple off-site clinics. Achievements and responsibilities include:• Identify and coordinate the deployment of switches, phones, VLAN’s, WAPs, and cabling.• Administrator the Pinnacle billing application processing $14 million in transactions per year.• Identify and document processes for analysis and improvement.• Manage customer relationship across multiple channels, telephony, chat & email. • Develop training programs around processes and technology (simulations, 1:1, group lectures, and supplemental documentation) Show less

Technical Manager

• Aug 2007 - Jun 2015

• Implemented cloud based POS (Point of Sale) and campus card system. • Develop, implement and manage Mason’s I.D. card system including integration with access control. • Support and maintain all connections & integrations to Mason’s Point of Sale and card systems including the authorization of proper access levels to all end-users. • Collaborate with all departments within the university including students, faculty, staff, and patrons to develop, implement and manage the organization’s use of the Mason Card. • Designed and implemented a paperless system for meal plan change management and daily reconciliations using digital signatures. • Created a mobile photo ID cart for orientations doubling the capacity of our office and speed of service through the use of barcodes. • Manage one full time staff member and 3 part-time staff members. • Support RS2 for Housing as part of the shared on call program. Show less

Support Technician

• 2003 - 2007

• Provided technical support for planning, installation, and maintenance of a point of sale network and a campus card system across 4 campuses and multiple departments. • Monitored and reported on the daily operation of the system. • Worked with departments and organizations to identify service needs. • Coordinated with departments to ensure system security and integrity. • Participated in planning and implementation of new technologies. • Provided technical support for planning, installation, and maintenance of a point of sale network and a campus card system across 4 campuses and multiple departments. • Monitored and reported on the daily operation of the system. • Worked with departments and organizations to identify service needs. • Coordinated with departments to ensure system security and integrity. • Participated in planning and implementation of new technologies.

Network Engineer \ System Administrator

• 1998 - 2000

• Designed, implemented, and supported company network. • Established a stable environment for programmers to support application development and testing. • Managed network growth of over 300%. • Chief consultant for network service division. • Supervised network staff of 3. • Supported telecommunications system. • Designed, implemented, and supported company network. • Established a stable environment for programmers to support application development and testing. • Managed network growth of over 300%. • Chief consultant for network service division. • Supervised network staff of 3. • Supported telecommunications system.