Experience

Business Declares

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Director

  • Aug 2019 - Present

  Business Declares is a not for profit organisation. We recognise that business has a major part to play in tackling the climate and ecological crisis which we are in the midst of. We exist to raise awareness of this agenda across the business sector and most importantly, accelerate action in tackling this issue. We do this in a number of ways such as; - acting as a convenor of challenging dialogues; - taking the role as an agitator and critical business friend, to explore edgy and difficult dilemmas, - enabling the sharing of thought leadership and good practice across our member network, Ultimately we want to help drive the conditions through which it becomes mainstream that businesses fully grasp the urgency and impact of the climate, ecological and societal crisis and adopt new ways of working and business models, governed by transparent plans to address this crisis. Show less



greentech

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Non Executive Director

  • May 2021 - Present



Cambridge Institute for Sustainability Leadership (CISL)

• United Kingdom
• Education
• 200 - 300 Employee

• Business Mentor

  • May 2021 - Present



JLL

• United States
• Real Estate
• 700 & Above Employee

• MD Property and Asset Management UK

  • Nov 2017 - Apr 2021

  UK Managing Director for the provision of market-leading property management services for commercial and retail assets for leading UK and international fund managers, property companies, the government, banks, receivers and financial institutions. UK Managing Director for the provision of market-leading property management services for commercial and retail assets for leading UK and international fund managers, property companies, the government, banks, receivers and financial institutions.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Partnership Managing Director - Telecommunications

  • Aug 2015 - May 2017

  Managing Director with full P&L accountability for Capita’s largest contract (£1.5bn, 10 year deal). I led the operation which delivers O2’s customer sales and service operations with circa 5,000 staff across 7 operating sites in 3 countries, covering voice, web chat, social media as well as self-serve channels. This operation was recognised by the Global Sourcing Association as “BPO contract of the year” in November 2016. As part of this role, I was also accountable for a £40m Digital Transformation programme investment which delivers an omni-channel service delivery for the 25 million customers of O2. Through solutions such as natural language, speech recognition and visual assistant this programme has literally changed the face of how consumers now interact with O2. This has been recently acclaimed as 2016 winner of “innovation in BPO” by the Contact Centre Association. Show less

• Partnership Managing Director - Utilities

  • Mar 2014 - Jul 2015

  Full P&L responsibility for Capita's largest transformation led BPO partnership in the utilities sector (npower) from its inception, spanning multiple service offerings delivered from multi-site service centres in the UK and India.



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Transformation Director - Global Services

  • Apr 2012 - Mar 2014

  Reporting directly to the CEO of Serco’s newly formed Global BPO division, one of the world’s top ten largest BPO businesses in its own right, this role was to design, develop and execute the “transformation programme” for the division which will implement the divisional strategy, deliver the integration of recent and future planned acquisitions and contribute materially to Serco PLC’s 2016 aspirations. This scope covered significant revenue growth and margin improvements and significant people and enabling capabilities (such as shared service centres and BPO “productisation”) spanning three regions - Europe, AMEAA and Americas.Material to this role, I played a key role in three significant acquisitions which fundamentally changed the shape of Serco PLC’s business and market focus and led to the establishment of its global BPO division. For the Intelenet acquisition (India based, $600m, April 2011) and The Listening Company acquisition (UK based, £85m March 2011) I led market scanning, due diligence reviews and contributed to acquisition case development. For the Vertex acquisition (UK based, £50m, April 2012), I led the due diligence reviews and the post acquisition integration. I also led the recent disposal of Serco Learning (£7.5m December 2012) which was driven from the outcome of the strategic review of Serco’s education business which I led for Serco’s Group CEO. Show less

• Director of Strategy - Serco Local Government and Commercial

  • Nov 2009 - Mar 2012

  Reporting to the divisional CEO and an executive board member for the division, I led the development and execution of a new and far reaching strategy for a newly formed division of Serco – Local government and Commercial with revenues of £1bn, 13,000 staff and operating in 5 major markets. • This strategy work led to the completion of the division’s largest acquisition, The Listening Company, with around 4,000 staff and £80m revenues. • In this role, I made a key contribution to the work which eventually led to the Intelenet acquisition, comprising 38,000 staff and around $600m revenues. • For the last 9 months of this role, I was full time executive lead for bidding the largest deal globally for Serco PLC, an outsource of contact centre operations with Shop Direct Group. This work resulted in a deal for Serco of almost £500m. Show less

• Director of Strategy - Serco Solutions

  • Sep 2008 - Oct 2009

  Strategy Director for one of Serco's divisions, Serco Solutions which focuses on outsourcing in local government, economic development, technology and education. The role was to lead the development and communication of a new strategy for this division.

• Director of Business Transformation - Serco Solutions

  • Jan 2008 - Sep 2008

  I led the turnaround of this business unit of around 60 consulting staff. this involved transforming the financial and operational performance of the unit as well as merging this business unit with other capability areas across the division as part of a divisional re-structure.

• Director of Business Architecture

  • Dec 2006 - Jan 2008

  I lead the solution design and development of Serco's first large scale strategic outsource with a local government organisation. Ths covered all aspects of the bidding process including an intensive competitive dialogue process.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Business Director - Global Services

  • Nov 2005 - Dec 2006

  This role was focused of identifying and delivering margin improvement and efficiencies across BT's joint venture contracts with Local Government organisations.

• Business Architect - Liverpool Direct Limited

  • Sep 2002 - Nov 2005

  As Business Architect for Liverpool Direct Limited, BT’s first joint venture business (with Liverpool City Council) in the Local Government sector, my role was primarily focused on developing a strategic framework in which to develop the existing service portfolio capabilities and associated revenue, as well as realising new business opportunities to secure future growth. Deliverables included the development and implementation of an e-enablement strategy, ICT re-organisation and infrastructure modernisation programme and business plans for each of the service areas. In delivering these roles, I successfully built and managed relationships with key stakeholders across the customer’s business and within BT. Show less

• Head of business and programme architecture

  • Mar 2002 - Sep 2004

  My role was to develop and deploy a customer centric business transformation methodology to shape business propositions and deliver intergrated technology enabled, business led solutions for out clients. This methodology because the de facto standard for the bidding and development of BT's joint ventrue strategic partnerships with local goverment.



Andersen Business Consulting

• Business Consulting and Services
• 1 - 100 Employee

• Analyst, Consultant, Manager

  • Mar 1996 - Mar 2002

  During this time I was responsible for developing/implementing solutions covering a range of business transformation areas (process improvement through to electronic service provision, business strategy and strategic partnering). I also had line management responsibility. I was also responsible for working at Chief Executive level with local government organisations and for the development of HouseMark, Andersen’s first joint venture with the public sector. During this time I was responsible for developing/implementing solutions covering a range of business transformation areas (process improvement through to electronic service provision, business strategy and strategic partnering). I also had line management responsibility. I was also responsible for working at Chief Executive level with local government organisations and for the development of HouseMark, Andersen’s first joint venture with the public sector.



Kwest Business Research

• Senior research co-ordinator

  • Mar 1993 - May 1996

  I was responsible for the design and delivery of business research surveys for the public sector. In particular I led a large scale research programme for a major London Borough which involved recruiting and managing a field force of interviewers to achieve 2000 face to face interviews with a range of Council residents across the borough. I was responsible for the design and delivery of business research surveys for the public sector. In particular I led a large scale research programme for a major London Borough which involved recruiting and managing a field force of interviewers to achieve 2000 face to face interviews with a range of Council residents across the borough.